To Whom It May Concern,…read more I am writing to share feedback regarding my hospital stay following surgery on Monday, January 19, 2026. I was hospitalized on January 19 and 20 and discharged on January 21, 2026. Overall, my experience from pre-op through recovery and the PCU was positive and supportive. However, my interaction with a Medical Assistant named Wendy during the night shift on January 20, 2026, was deeply concerning. From the beginning of her shift, Wendy's behavior felt dismissive and unprofessional. During her first set of vital signs, she did not introduce herself or acknowledge me. I had to stop her to ask who she was. Throughout the night, she rolled her eyes, slammed doors during early morning vital checks, and created unnecessary noise during a time when patients are trying to rest. When I needed assistance getting out of bed, I was made to feel like an inconvenience for asking. Because of the bed alarm, my husband could not safely help me. Later, when my husband asked if he could get ice water for himself, her response was visibly frustrated. She huffed and slammed the door as she left the room. About twenty minutes later, she returned to reconnect me to monitoring equipment and appeared irritated with how my pillows were positioned. She removed two twined blankets and placed them on my chest, leaving my arms and legs exposed. When I asked for more ice water, she replied that she had just given me some. I explained that the water had been for my husband. She rolled her eyes and walked away without addressing my request. I reported my concerns to the nurse in charge. From that point forward, the care I received from Nurse Eirene was outstanding. She treated me with dignity, compassion, and professionalism, consistent with how she had cared for me throughout the shift. Approximately one hour before shift change on January 21, Wendy returned to take my final vital signs and offered a quiet apology. She stated that the ice water issue was due to confusion, saying she thought I was NPO, despite the fact that my surgery had occurred two days prior and she had seen me eating dinner. She also said her behavior stemmed from being passionate about patient care. The apology did not align with her repeated actions throughout the night and did not feel reflective of accountability. I have worked in healthcare for over 30 years, including 20 years as a medic in the United States Air Force. I understand the realities of night shift work and the demands placed on staff. Even so, dismissive behavior and lack of basic courtesy should never be part of a patient's experience, especially for someone recovering from surgery. I am sharing this feedback out of professional responsibility, not anger. No patient should feel like a burden or hesitate to ask for help. I hope this experience is reviewed and addressed appropriately. I would also like to acknowledge the many staff members who provided excellent care and made my stay worthwhile. Sheila, Marisol, Maria, Kelcey, Eirene, and Tierra each demonstrated professionalism, kindness, and attentiveness that truly mattered during my recovery. Thank you for taking the time to review my feedback. Sincerely, Dr. Giselle Moody

called paramedics for my dad 12/29/25 because he was having a crohns relapse. When I arrived at the…read moreemergency room tell me why my dad smelled of a combination of urine, blood, and bile, and no one thought to try and make sure it was sanitary for my dad so it didn't lead to an infection. I went in the emergency room with my sister only to find my dad unconscious with blood around his neck,and the nurses verbatim said "If I knew he was having visitors I would've changed his sheets" well you should've changed them anyway??? What does me being there have to do if you give a patient clean sheets. At some point he gets transferred to ICU, they put all the oxygen in his veins, all the medical equipment they can possibly attach to him. They have trouble getting him to stabilize, however in the midst of hooking up all the machines to him like the oxygen there's five doctors in the room initially. They tell us they're still running tests he is highly sensitive and to let him rest and wait in the waiting room. I barely get any updates unless it came from the head of the ICU, and even then it's just bad news after bad news. His body doesn't stabilize, he enters cardiac arrest, and he passes away. So after watching my dad physically leave this earth, I'm waiting for the Chaplin to arrive. I never had to deal with death to this capacity before. I'm waiting atleast a hour + on the Chaplin to arrive. Finally when he does arrive he gives a grievance folder and basically says hey you have to choose immediately if you're going to burry him, cremate him etc. I'm still waiting on his ashes, but since the hospital doesn't follow protocol and isn't under compliance we have a funeral checking in on our behalf , so I can properly grieve in peace. His name is Daniel Dwayne Heskett and he died at the age of 61. I truly believe in this case it was hospital negligence. Thank you for your time. A grieving daughter Ann Elizabeth Heskett UPDATE : So under Texas law the death certificate should've been filed by Jan 8th. The doctor has signed Jan. 9th. The only reason why the doctor had signed on Jan. 9th is because I had to call pastoral care and speak with the Chaplin to ask why my dad's death certificate still hasn't been sign. Only for the doctor to text the Chaplin "I'm sorry I'll do that today" Jan. 8th I sent an email to patient relation wanting to be provided with the reasoning as to why the death certificate signature took so long, why was there a delay when cause of death was natural / cardiac arrest. Never did I receive a response back from the hospital. The Chaplin just tells me that the doctor is busy. Busy? Too busy to sign a death certificate and follow Texas law protocol when it comes to the dead? That's interesting. I'm filing a complaint against this hospital, and I'm also filing a review for my dad's death certificate to get a reason as to why it took so long file his death certificate. It's sad that the hospital doesn't keep you informed and for someone like me who hasn't gone through death in this capacity before have to call and make sure people are doing their job. But hey maybe this will inform others not to take their love ones here if they can help it

Rating a 2 because they need to find a new place to refer people to do labs. Clinical Pathologies…read moreon the first floor is terrible. Enjoy seeing Dr.Kibel but will have to have her send me elsewhere. Why would they do business with a place that treats their patients so rudely?

I have been going here for 20 years and love them. Dr. Ennis is the BEST! Would highly recommend.read more

Dr. Perijoc is the absolute best, to the point that we didn't hesitate to stay with her practice…read morewhen she went to a concierge practice. If you are wanting someone who sees you within 5 minutes of walking in the door, spends 5 minutes with you and writes you a prescription, you may not be a good fit for this practice. Dr. Perijoc spends time with you, asks a lot of questions and runs tests to determine what going on with you. She writes prescriptions when needed, but she also addresses prevention and suggests supplements to keep you from needing prescriptions. Her knowledge is extensive and she works hard to ensure that you are not put into a box as many providers are forced to do when they have to see so many patients per day to be able to actually make a living. But if you are looking for a quality provider, she is the best we have ever seen. She is careful with your health and works to not over or under treat any condition. I am glad we finally slowed down enough to put our health and that of our kids first. We all see her and all are healthier for it!

The doctor does not do what they say in ordering bloodwork. For me they ordered more than what I…read moreexpected and asked for a specific price on and then sent me an huge bill. Have not been back.

After several years (almost a decade) of being a patient of Dr. Fullington's, I was eventually made…read moreto see his nurse pratictioner instead of him. Now I am being pushed on to another doctor within the practice that I don't know and didn't ask for. So today I had an appointment to see this (new to me) doctor and I was 20 minutes late because my physical therapist held me a little late this morning. Instead of trying to work me in, they refused to see me. As much as I'll miss Dr. Fullington (who I never see now anyway), I'm going find a new doctor. I've been prompt for all my appointments these past 9-10 years. But I guess that didn't matter to them this morning. I'm done.

I was driver for my friend I waited her in lobby the…read morereception was rude obnoxious After colonoscopy she had bruises and blood on her arm and hand it looked painful The reception were screaming at her And my friend Nina didn't say nothing Then I head that blamed her for having Her own prep I can't believe they can make up this and they said she were throwing the cup which she didn't anything like that I was there witnessing I don't recommend to go there

Dr Mark Elliot was fantastic. Went in either the bone out in my finger and he fixed up my finger…read moreand I was in and out of there in less than two hours. Marcus is an awesome nurse as well. Got in and out in about 2 hours. Thanks guys!

Stay away from this place at all costs. I mistakenly took my son there a few years ago, and the…read moresocial worker told me if I could him downstairs to my car, take him somewhere else, and the next morn. that's exactly what i did. We had been gone 15 min. before the staff knew he was gone and they called, not to see how he was but with a threat that if we didn't bring the IV in his hand back, they would call the police. When we arrived back at the Hosp, they were all standing outside waiting to get the IV out of his hand. To this day they haven't asked how he is. Run if you see this place. I could go on but I think you get the picture.

If there were negative stars, I could leave a more accurate description of my awful ER visit at…read moreMedical City - Plano. I had been diagnosed on Saturday morning with an elevated white count while out of town. I noticed a blister on Friday late afternoon grown to four times overnight and had opened up to revel an open wound approx. 3'' wide and 4'' long. I wanted to travel back closer to my own zip code before seeking treatment, as the urgent care suggested that I admit myself to the local hospital. The Medical City - Plano ER said that since I was "afebrile" (didn't have a temperature) I should go home and call my dermatologist on Monday...which was still 2-days away! Told my partner, "We're going to shop this situation, until a hospital takes me." I was immediately seen and admitted to Texas Health Presbyterian Hospital - Plano. I was placed on heavy intravenous antibiotics for 5-days, in addition to having daily wound care. I was very grateful for the doctor who treated me, along with the nursing staff. I recuperated for another week at home, continuing the wound care before returning to daily activities. I followed-up with Medical City - Plano concerning the lack of care I received. After back-and-forth communication, they stated my situation that I presented was a "rash" and that they stood by the doctor's recommendation to see a dermatologist. I did follow-up with my dermatologist; he said that he didn't understand the recommendation, since I obviously didn't have a rash, but a raging skin infection.

The doctors and staff are good. The quality of the food service was poor. All the entrees were so…read moredry and over cooked. I was so disappointed in the looks of the facilities and the size of the space in the ICU.

From Crystal at the front desk to the Anissa in triage to Dr. Evelyn Imah, everyone was so nice and…read morequick. I had a bladder infection so I wasn't in a good mood either!

Visited urgent care for sinus issues related to my allergies. I'd been battling a cough for more…read morethan 3 weeks. I scheduled an appointment on their website, which is my preference. You can walk in, but I always prefer to book when I can. The staff was welcoming. The NP, Rebecca Kirkley, was awesome. If I could see her all the time, I would. She listened to what I was describing, as well as my lungs and heart. She was thorough in her explanations of the medications I should and shouldn't take, along with the why behind them. I would definitely come here again if I found myself in need of urgent care services.

Dr M. Farooqi, MD is thorough, honest, and will answer all your questions. If you need care from a…read morespecialist, he will refer you to the best doctor for your problem. Appointments are scheduled for minimum waiting. The staff is excellent. He is our family doctor and treats three generations of our family.

I'm a previous long-term patient of Primary Care Clinic of North Texas (Plano). I exclusively…read moreutilized Femina Pereria, NP and I have nothing but nice things to say about her. I was in my 50s during the years I was under her care and I have a lot of experience with the healthcare system as my husband has had cancer (kidney), septicemia, and a few other serious disease which i educated myself about to understand what to expect. Although he was not a patient of Femina Pereria, we both had years of experience (27) with our family doctor who was highly respected by his peers as well as other specialists including neurosurgeons. Femina Pereria is a the top of my list of professionals; you can't tell the difference between her, a NP, from any of the Drs. And specialists I've trusted over 40+ years. Trust her. I highly recommend her. Diane Long

I took my dad here for medication refills and to check his ear. The waiting room was packed and no…read moreplace to sit. He was taken in almost an hour past his appointment time. The doctor looked at his ears and said they were clogged but he couldn't do anything for him. What kind of a doctor can't clean a clogged ear and why go visit a doctor if he can't help with an issue? They did a prescription refill, only 3 months, so we have 3 months to find another practice. If we are required to be there at the appointment time, then we should be seen at that time. If you come here, be prepared to wait and for your health issues not to be resolved.

my last visit with her was very unpleasant and she withheld my lab reports and refused to "review…read morethem" for almost three weeks when I was feeling so weak and tired. The next doctor that I went to listened to all my concerns and immediately referred me to a hematologist and got me feeling better. Dr.Meda sat on my ferritin level of 6! Yes, 6! for a long time- telling me "all my results are fine, iron is just a bit low-take supplements " casually. She pushed medicines and is NOT kind always. She shouldn't be practicing medicine if she's so spiteful!

Dr. Meda and her office staff are so helpful in treatment and especially in helping to make needed…read morereferrals to specialists when needed. Thank you Dr Meda and Lynette for all you do !!!.