I've been a life-long customer of TD Bank which then became TD Canada Trust with a merge decades…read moreago. Teller service at this branch often experiences lineups throughout the day so plan your visit with some thought about having to to queue as much as 15 minutes or more to get up the a Customer Service Rep for counter service. Still, staff are pleasant and efficient; they totally understand your wait frustration so please don't take it out on them! If you must meet with a financial products specialist, you can book a future appointment or just walk in and wait in the seating area. I prefer online banking. Sometimes I must use the Green Machine self-serve banking ATMs at the Kennedy Commons branch. My time is valuable! Bank hours are quite broad so that's a plus!

Filomena M and the team are awesome. They helped and patiently guided me through the entire…read moreprocess. They stayed available and in constant contact during the paperwork process. And they were clear about what they were going to do, and they did it. I will definitely use them again. It was no hassle. And are always easy to reach. I highly recommend using them.

Have not received any money from this company as yet but so far I'm not liking the customer service…read moreI'm experiencing from Samantha. She seems very biased and I feel like I'm being discriminated. What's on the website and what I'm being told are two completely different things. Also was told I most likely won't get a loan before my documents were even looked at. Also she said to me "just because you have nice car that's worth a lot doesn't mean we are going to give you any money. She also brought up the fact that I'm not a home owner, which confused me cause in the criteria on the website it doesn't say anything about needing to be one. I sent in my documents and she told me she'd look at them tomorrow cause she doesn't have time but I most likely won't be getting a loan. I don't understand how that's determined without looking at the necessary documents that need to be looked at. I know someone who has the same car as me they did not get hassled and was offered more money than was offered to me without her telling them they need a tracker on the car which is what I was told would have to happen if I want certain amounts of funds which is really confusing because on their website it's being promoted that no gps is installed. Overall I feel discouraged and looked down upon when all I was looking for was a loan to catch up on bills because I had covid and could not work for a bit. Not a good experience at all so far.

This is a brand new brand in a totally renovated building. It opened about Feb or Mar 2023. It is…read morevery modern inside. There are 3 floors. The tellers and some advisors are on the ground floor. The senior advisors and senior management are on the 2nd and 3rd floors. There are two 24h ATMs outside. The service is very courteous,  especially the lady at the reception desk. Although this branch is open on a Sat, there is no teller service on a Sat. There is free WiFi. The bank is wheelchair accessible. There are no customer washrooms. There is paid neighbourhood street parking. Review 2023-151

This is really a review directed at CIBC corporate, but since reviews apparently needed to be…read morelocalized, this CIBC address will have to serve as proxy. Got a letter in the mail that a CD had matured a few weeks prior and had already renewed for another 13 months at 3.63% APY. This was the first notification I had gotten, and therefore I had missed the standard 10 days to decide if I wanted to redirect that money. Obviously, I would have. At a minimum, I could've bought a 1-year CD at CIBC for 4.0% APY, but I also could have gotten 4%+ at Vanguard or Raisin. The difference in interest would've been ~$760. A critic might say I should have been proactive in tracking the CD's maturation date. However, anybody who buys CD's regularly tend to expect proper notifications. Anything else would not be competent, and CIBC is a very big company. Also, I knew CIBC's 1-year rate was 4.0%, which I was fine with. I had forgotten my CD was technically 13 months. Why would anyone want their CD renewed 13 months at 3.63% when they could get 12 months for 4.00%? I complain immediately. CIBC refuses to do anything. I respond with a long email detailing all the things that I was prepared to do, i.e. permanently exile all my money from CIBC (3.5x the amount of the CD) as well as review on Trustpilot, Yelp, Smart Customer. CIBC then responds with a message that was, word for word, the exact same nondescript message that I had just responded to. CIBC's response was written in such a generic fashion that it reeked of some AI slop response. If it was written by a human, they've become a soulless bureaucrat. If CIBC thinks I will not act on my threats because they have some sort of leverage with their interest rates or they think I will be too lazy, they are in for a rude surprise. I am above the FDIC insurance limits, and I can get a better rate at Raisin or Vanguard. Also, I always follow up on my reviews. There are other reasons to avoid CIBC. Their messaging system is buggy. Seems like anytime you use any special character, even a common one, or any of a gazillion reserved words, the system will spit out some ridiculous, vague Java Script error like {Result #0002} with inadequate diagnostics. Also, look at the other reviews. I am hardly the only one who couldn't get an ounce of useful help from a human being on an important situation. I wrote a review on Trustpilot, and they did not bother to respond. Instead, a month later, I find a FedEx on my side steps (which I rarely use) which had inside a divestiture letter and $560,382 in cashier's checks. It had been sitting there for days. CIBC hadn't bothered to utter one sentence that they had done such a thing. The divestiture letter stated no reason for the action and provided one avenue for communication - an invalid email address. CIBC provided none of my account information and had locked off access to my online account. Historically, CIBC rendered interest payments only once a month. CIBC never stated whether my balances were properly updated with interest at the date of divestiture and never confirmed my CD APY's so I could tell if I was getting screwed on interest rate fluctuations. Immediately, I send a detailed email and call in. I get told the email was flagged as high priority. Two days later and no response. Call again and get told a response was imminent. A day later I get an email that addressed nothing. Didn't get a negative answer - just nothing. Contact back and three days later - still nothing. All this time I had not cashed the checks, because the issue was still under dispute. Once it was clear CIBC was going to string me along indefinitely, I cash them. 7-day hold because of the size... something that could've been avoided with a common-sense ACH or wire. 18 days of lost interest on $560,382 at 4% is $1105. Screwed $1105 plus hours of fighting, a needless trip to the bank, and the amount from my original complaint. How does this bank stay in business? I issued a complaint at the CFPB. That process has been completed, and the situation seems destined to remain unresolved indefinitely. CIBC did respond but showed a continued pattern of giving distorted information and/or completely not responding to critical components of the complaint. There was no response to my response. Sensing, I suspect, that any observer of the situation would see CIBC's culpability, they sent me a token and unsolicited check (wasting more money via FedEx) as a "goodwill gesture". That is code for the fact that they knew they were culpable and were making a settlement offer without bothering to check if I was interested. The check they sent was an insult. It will remain forever uncashed. I will seek prosecution of my complaint elsewhere.

Best branch ever! The staff are so caring and sweet!…read morethey always wanting to give back more to the community and help others which is exactly what a credit union is about!

I like this branch! Indeed, regardless of the reviews one may find on Google I've never experienced…read moreany troubles there. Everyone is so friendly and helpful! Last time I needed US dollars in small banknotes before we went to Cuba and one lady there assisted me with my request, so she saved me a lot of time browsing through other branches. This branch also has newly installed ATMs that I adore. And yes, they comply with all safety measures!!

Tip: This branch has no drive-thru ATM…read more When I was an undergraduate student at York University, I was able to apply for a York University TD Visa card. The credit card's limit was low (it was either $300 or $500 initially), but it was my first credit card and I felt like I was an adult! To make a payment on my credit card, I had to visit a TD branch to pay with the help of a teller. It was before telephone banking came into the picture. After class, I would walk over to the TD branch that used to be on the southeast corner of Keele Street and Steeles Avenue West. This branch's old location shuttered years ago. It seems to have been under construction for that length of time ever since. I don't have a clue what's going on. This TD Canada Trust branch opened diagonally across the intersection, on the northwest corner. It looks impressive when you approach it. This branch houses three service divisions in one: - TD Canada Trust - TD Commercial Banking - TD Wealth If you are doing regular banking, this branch does not have a drive-thru. There is plenty of parking around the building and a ramp for those who require a ramp to enter. There are two Green Machine ATMs in the branch, in the lobby area. It's spacious. I do not have any TD products anymore. The relationship between York University and TD was dissolved. I ended up cancelling my credit card, but it helped me establish credit and strengthen my credit history. I pass by this branch often when I am taking backroads home after work. I see both the old and new branches, which makes me both nostalgic and optimistic, respectively. (128)

I think that those commercials on TV about the Credit Unions of Ontario convinced me to try out…read moretheir banking style. There being so many Credit Unions picking one was not easy, I finally landed on this one in particular only because my family was already backing with them. This is a Ukrainian Credit Union that was established to meet the needs of this community, however, you don't actually have to be Ukrainian to bank here. The staff here are very friendly, I actually have only need to come in to the brands a few times as everything can be done online. Plus the nice thing is that they are open on Saturdays, which has been quite convenient for me. I realize that credit unions may not be for everybody, however, this one is pretty good. With great customer service, convenient hours on weekends, and online backing so you never need to see no one's faces ever! Unless you want.

Not open when supposed to be. No one answers phones during business hours. ATM traps cards with no…read moreone to talk to. Third world bank.

Tip: If you bank with Tangerine, you can deposit and withdraw money from any Scotiabank ABM…read more Yesterday, I had a late lunch at Swiss Chalet. This Scotiabank branch is next door to the eatery. Both are located in a plaza. I had some time to check it out. I have a Tangerine account, so I can withdraw and deposit money at any Scotiabank ABM. This branch was open till 4 pm on Saturday. I dropped by at 4:05 pm, so I didn't get to see the branch in action. The bank is open at 9:30 am Monday through Saturday. It's closed at 5 pm on weekdays. It's closed on Sundays. The lobby has two ABMs. It looked fairly clean. Both ABMs were operational. A sign was posted on the front door, saying that this branch will close early on Wednesday, December 3 at 3 pm. It's nice to get notice well in advance. There is plenty of parking in front of the bank. I was parked in front of Swiss Chalet. It's a decent branch. I'd return when I'm in the area and need an ABM. (430)