In my life i tried a fair amount of banks in different countries, I can say that my experience with easybank has been the worst I had so far. This bank is a joke run by clowns. But let's go into the details of my experience.
I first opened a bank account at Ing Diba as they have good conditions and a nice web interface. If you speak german definetely pick Ing Diba and do not make the mistake of going with easybank. I unfortunately don't speak german and I was attracted by easybank because of the english app and internet banking website. The main reason why I need a bank account is because I want to have a credit card (real credit card, not prepaid or debit). So after having decided that Ing Diba was not for me because of the completely german interface I tried to open an account at easybank.
Here starts the first nightmare. 2 days and a lot of time lost to try to open a bank account.
Trial 1:
I open Safari on my macbook and I start to fill all the necessary information. The process takes around 30 minutes as I need to translate some of the fields I don't know how to fill. At the end of the process I click on "Verify your Identity" and the website crashes and sends me back to the homepage. I check my email, nothing, all the data got lost.
Trial 2:
A bit annoyed I open Chrome and go through the whole registration process again, 20 minutes lost. This time the "Verify your Identity" button works, I am asked to pick one option to verify my identity, I see there is an option to verify identity online via a video call. Quite cool I think! I start the procedure, I wait for an operator to be available, and I complete the procedure, it takes around 30 minutes. I go back to the easy bank website, I would need to upload some documents but there i button that says "upload documents later", I click on it and I'm redirected to the homepage. I am a bit worried again.. I wait one day and no email yet from easybank. So I write an email to them asking if they have my data. I get a reply saying that they have lost all my data and that this is a known problem ( Why do you give to possibility of doing web identification then? Shouldn't you fix it first?), and I get as email attachment an empty form where I have to enter all the data from the very beginning.
Trial 3
I restart the subscription process on easybank website and this time I choose verification via mailman and it works finally! Incredible I think! It's a dream!
Credit Card Story:
After one week and a half I get my credentials to finally access my account online! Unbelievable! I find out that to get a credit card I have to send a request separately. I look into it and I find the webpage where I have to enter the data necessary for the form. I enter the data and at the end it asks to confirm to confirm that I have my main residency and I work in Austria for 1 year at least. WHAAAAT? I mean, for real? Worried, I send an email to the customer service, asking if it is really necessary to be living in Austria for one year. I get this reply:
""Sehr geehrter ---, Vielen Dank für Ihre Nachricht! Um Ihre Anfrage prüfen zu können, bitten wir Sie höflichst um Zusendung des Formulars "Antrag auf Ausstellung einer Kreditkarte" vollständig ausgefüllt und unterfertigt. Dieses finden Sie auf unserer Website unter dem Punkt Service Links - Formulare - Allgemeine Formulare. Sie können uns den Antrag per Mail an easy@easybank.at, per Fax an 05 70 05 590 oder per Post im Original an Quellenstraße 51-55,1100 Wien, zukommen lassen. Um die gewünschte Kreditkarte ausstellen zu können, ersuchen wir Sie noch höflichst um Übermittlung der Kopie Ihres Versicherungsdatenauszuges von Ihrer Sozialversicherung (GKK, BVA, SVA, etc.). Bei positiver Entscheidung fallen einmalig € 10,- lt Preisblatt für die nachträglich Bestellung einer Kreditkarte an. Die Entgeltänderung finden Sie auf unserer Homepage unter dem Punkt Service Links- Konditionen- Allgemeine Konditionen. Für Rückfragen stehen wir Ihnen auch gerne persönlich von MO bis FR 07:00-22:00 Uhr sowie SA 08:00-13:00 Uhr unter der Rufnummer +4357005500 zu Verfügung. Vielen Dank für Ihre Bemühungen! Mit freundlichen Grüßen easybank AG""
Mmm interesting I think, on their website they advertise that they provide a credit card for free and now they want 10 euros... But 10 euros are not gonna change my life and since I already lost all this time I move on, fill the form and send it.
Other 30 mins lost.
After a while I get a reply that is not possible to have a credit card if I am not in Austria for at least one year. I mean, are you serious? I ask you if it's possible to get a credit card even if not and you tell me to fill the form to then reply it is not possible? I think an automatic reply from a computer would have been smarter whoever replied to me! Furthermore nowhere on the website is stated that this is a condition to get a credit card. I have no words really..
Please stay away from easybank and save yourself some trou read more
