I'm over the Top ecstatic about the level of craftsmanship that this business did to my car. I'm…read morereally at a loss of words of how happy I am of how you treated my car and how beautiful my car is again. Thank you so much for making my car beautiful inside and out. my Subaru Impreza is beautiful again.

There is no other place to look for an auto body shop in the Utica/Rome area. Bill runs the place…read morewith as much care and concern for each vehicle that comes in, as if it were his own mother's vehicle. No exaggeration. I had repairs done a year ago when someone hit me, and he was thorough and did excellent work. This year, during a snowstorm, when a tree hit me (pesky trees jumping out and hitting our cars is a big problem in Central New York), I once again took it back knowing I'd have tremendous work done. I was not disappointed. Even a minor dent I put in the truck loading a hay bale was fixed (without me asking, or being charged) so that the truck looked like new. The cherry on top is the detailing they do to the inside of your vehicle - whether it was related to the damage done or not. It's like you're getting a brand new vehicle when you pull out of there. Mary Lou and the rest of the front counter staff are tremendously friendly, and keep you informed all along the way. This place is the example for how every business should operate with regard to customer service. I'd give them 10 stars if I could. They're just that good.

I made the mistake of trying to take a vehicle here for minor (less than $1k) body repair. They…read moretold me they would order parts and call me to schedule repairs on 2/4/2026. As of 4/10 they have not reached out to me once to schedule or provide any updates. I've reached out to them numerous times with no clear response. I was initially drawn to them by the 5 star reviews, but trust me and go elsewhere for your repairs. Turns out Sprague's has been acquired by a private equity firm as of 1/31. I'm guessing that is the issue but either way, be warned that customer service is the last thing you will receive if you deal with this place.

I've been to Sprague's Collision Center three times over the past six years for various jobs. All…read moreinvolved pairing and one included body damage repair. The couple running - Dean and Christina - the business are very friendly and do en excellent job explaining what will be performed, and how long it will take. The jobs were always done on time and the work was flawless and I feel the prices are reasonable. The owner really excels at color matching. One of the jobs included coordinating with Lexus for a few specific parts. We plan on returning in a few months due to me backing into my mother in laws car--oops. I highly recommend using them.

Called them & asked them if they did wet sanding & buffing of body panels, I was brushed off & told…read more'we don't want your work' Not the most polite greeting!

We used Twin Cities three times in twenty years.. this is a fanatically honest body shop and owner…read more He will chase scammers and pushy insurance adjusters out to protect your repair claim and make sure you get what your insurer owes you. ~Not too expensive ~ not the cheapest but in a city full of dodgy fly-by-nights they deliver consistent, perfect work, IPI and Glasurit paint line and he doesn't charge you for one paint and deliver you another. The shop is clean and modern, frame machine is top of the line with up-to-date data. Other observations: ~He repaired our door when our Camry got hit and after repairing it to look like the day it was made and meticulously cleaning the car, he spent an hr with a pressure hose just checking the rubber doorseal for even a drop of leaked water prior to pick up. ~We didn't have to take the car to numerous shops to fix AC they have the equip. there. ~"Fanatical" attention to detail isn't the word... these men are true craftsmen who still take pride in their work and a treat to deal with in world full of wacky or shady operators. Last of a dying breed of no-drama dependable private repair shops who still very much take pride.

This business is closed has been since March 2026…read more Business is closed Business is closed

Acchino Auto Body did extensive body work on my FORD expedition and everything was done to…read moreperfection, in a very timely professional manor. I highly recommend them for any collision work. Jim and his staff are incredible.

I had a deep gouge on my fender and took it to Bernie's for an estimate. Mark Rockwell, the owner,…read morewas pleasant and professional. He gave me a detailed estimate, scheduled the work promptly, and offered to get me a discounted rental car. The work was done within the time frame he gave me, and my truck now looks great. I highly recommend Bernie's Collision Service.

First I'll start by saying you won't meet a friendlier or more courteous group at any garage. Just…read morerecently bought a Nissan Altima from them and this is the third car my family has purchased (so far) from them and trust me they have something for everyone in the family (saw a couple really sharp Subaru's). Now a lot of places would hand you they keys and send you on your way, not ADP.. they make it known that they're there for any need you might have even after their job is technically done. Wish I could give them more stars. Highly recommend Jerry and the boys for your next purchase, or just going to get some body work done. Thanks again guys!

The owner was extremely nice and helpful but I purchased a vehicle in cash with him knowing I was…read moredriving it to Alabama. Had the car inspected and was told it was good. Before I even made it to Alabama my A/C compressor went out and I had a service engine light for a gas leak. I took it to a repair shop when I got down there and was told no one could work on the vehicle because it the entire bottom of the vehicle was rusted out and could cause further damage if they tried to work on anything. I ended up having to get rid of the car and ultimately lost $6500 in less than a months time.

Loyal Customer for Life! The Best Service and Integrity!…read more After Craig and his team at Johnston's Auto Body did a flawless job on our Range Rover, we didn't hesitate to bring our Hummer EV truck in for specialty work--and once again, they exceeded all expectations! The job list was specific: installing two heavy-duty recovery hooks, fixing a small chip in the front, and applying a full winter protection coating to prepare it for the NY cold. The work was done quickly, meticulously, and with the kind of expert precision you'd expect for a high-end vehicle. What truly solidifies Craig's reputation is his character. Because we were returning customers, Craig performed all of the requested work on the Hummer EV--the hook installation, the chip repair, the winter coating, and a comprehensive vehicle inspection--completely free of charge. He insisted on this incredible gesture of loyalty, simply saying, "We take care of our customers." That genuine care and staggering generosity, coupled with his impeccable high-quality work, is simply unmatched. Johnston's Auto Body is more than just a shop; it's a business built on trust and exceptional service. If you want the best work done by the best people in Utica, go see Craig. We are loyal customers for life!

Johnston's came to our rescue during the 'White Out" the day after Thanksgiving. Due to the poor…read morevisibility, I overshot a turn near our home. Our 4WD Audi slid off the side of the road, ending in DEEP snow all around the car, with the right side wheels in a ditch. I thought we were in real trouble. Steve and Devin from Johnston's showed up in less than 20 minutes after my wife called AAA. I could not be more impressed with the expertise they both demonstrated in freeing our car. From the very deep snow, they pulled the car, with my wife and dog still in it, backward onto a flat bed. They got to our house, then backed up the long curving driveway in very poor visibility and deposited the car just where I wanted it in front of the garage. On top their knowing exactly how to quickly resolve a difficult situation, they couldn't have been more pleasant. The gave us a Happy Ending, to what could have been really terrible. Highly recommend Johnstons.

Strong Collison is family owned and operated. Gil, the owner, is such a nice, professional guy. I…read moreneeded to get pictures of my car to keep my collison coverage. I called Strong Collison first thing Monday morning and he got me right in. It was easy, quick, without hassle. They specialize in auto body repairs. Conveniently located on route 20 in the town of Madison. I totally recommend coming here for your auto body needs!! Support local businesses!!!!!!!