I used to love this dental office, but my experience on this date changed everything. I brought my child in with my husband, and when we were called back, we were told that only one parent could accompany our child. At the same time, another couple was allowed to go back together. I brought this to the doctor's attention, explaining that my husband should have been allowed to come too, especially since he was paying for this expensive visit. The doctor dismissed my concerns, saying, 'Well, they're not supposed to do that,' without any further acknowledgment.
I ended up switching places with my husband so he could be with our son. Normally, I manage appointments with all three of my children alone, but now it felt like a problem with just one child and my husband. This inconsistency made me feel like we were treated differently, and it left me questioning if it was due to racial bias. To make matters worse, I later found out 15 minutes into the appointment that I and my husband actually were allowed to be with my child from the beginning. We were lied to. Another assistant walked me back to my child WITH MY HUSBAND after she saw what was being done to my husband and I and she helped get us both to our child! There were no apologies or recognition of the earlier mistake, which left me furious.
I will not return to this practice again. Additionally, I've noticed that if you correct them on your child's name pronunciation, their follow-up response can be a bit snappy. Overall, I'm very disappointed. Greedy, overpriced and apparantly racist. I never had issues with them until the first and last time my husband came with me. read more