Stayed 4 nights. Everyone at the front desk has been super polite and helpful. The room was HUGE,…read moremodern, and clean. Due to the festival in town the nightly price was a little high but it's typically more reasonable. They have a large parking garage free to hotel guests. The location is close to everything downtown and you can walk to restaurants, the university, the medical center, convenient stores, and Appalachian wireless arena. Highly recommend due to cleanliness and location.

Checked in Monday evening…read more Room was quite clean. Everything appears newish. The towels were a mix of new and old. I'd suggest that they take out the threadbare ones. My room was the only one left with king bed. And it was the mobility room. Many bars in the toilet and generally a bigger toilet And decently clean I did notice some dirt on the side tables and I would advise them to check more closely on the side tables and the table in front of the mirror. My coffee machine was not working. And I informed them. But since I was checking out in two days it didnt matter to me. Free breakfast every morning from 6 am to 10 am. The spread is bigger than a usual Hampton Inn's There is a vatiety of toast, sometimes bagels, scones muffins, oatmeal and even cereal. There is even a card at the breakfast table to let u know that if you had dietary restrictions to let them know. Overall a wonderful experience.

I travel for a living & stay in Quality Inns quite often (booked by my company). I'm usually not…read moreimpressed with QI's. So, I was expecting the "same-o-same-o" when told I was staying at the Prestonburg QI. HOWEVER, this QI gets 5-stars because it's the best QI that I've stayed at thus far. It's not perfect, but it's very nice (renovations are being made). My room was very clean & my bed & pillows were comfortable. (Downside: room & bathroom were SMALL) Lots of parking for trucks, buses, & campers. Staff very friendly & helpful. Highly Recommend!

This experience was okay, but there were two issues. I checked in on 4/27/2026 and everything was…read moreokay there. I was put into a room with two queen beds. No problem there. The next day I tried to close the door to the bathroom in room 307 and the door hangs low off hinges and so it rubs against the ground. This needs to be fixed. I also noticed that the elevator inspection certificate, in the elevator, states that the certificate is expired.

Consistent with the IHG brand of Holiday Inn. It is good, not great. The folks working the front…read moredesk are excellent and customer focused and southern friendly (if you don't know what that means, it is a Very Positive / Strong Compliment). Not many chain brand options in this area to ensure consistency... this location does not disappoint. Have stayed here before and will again when in the area.

There are not a lot of options for a hotel in Pikeville. This is a good one. It's located right…read morenext to the Convention Center, too. The rates were good, when I stayed there. The breakfast was good. They didn't have yogurt, which was strange but ok. If I stay in the area again, I would be quite happy to stay here. The coffee machine, downstairs, was always accessible. It was, without a doubt - not even close, the best hotel coffee I've ever had. It wasn't a one off, either - I stayed there twice, and it was great both stays. The staff is very nice and truly friendly - not faking it.

This seems like a nice hotel. Good thing, too, it's the only hotel in town…read more It seems to have had a partial face-lift in recent history. However, they missed a bunch of stuff. For example - the fiberglass bathtub in my King Suite is cracked and chipped. In spots, the paint is peeling off the walls. The a/c unit seems to be left over from last century. All of that, tho, is just aesthetics. What is not right is that the bed sheets were not changed after the last occupant. Yuck!

Pros: better than Quality Inn, decent parking, clean rooms, bath tub, flat screen, comfy beds,…read morecontinental breakfast, shower head has many options, fridge, microwave Cons: Having to reconnect to WiFi daily, breakfast is subpar, bathwater drained even when plugged, shower head shot out water in every setting, no daily cleanings/bed made, Kentucky Opry attendees WILL park in the hotel parking lot during an event. The fridge in my room was smaller than the fridge we bought out soon for his college dorm room.

The reservation was quick and efficient. This hotel changed from the Brookshire Inn this last…read moreFriday. I drove in to find that the Brookshire name was changed to Comfort Inn. The hotel letters were gone from the last time I had been here. They now have sliding doors!!! These doors were such a hassle last time, to have to open them from the outside and bring bags in. That change alone, made this a better experience. I checked in and I found that the first two rooms (228 and 220), the t.v. would not turn on. Then the front desk gal came up to the third room (327) and she finally made the t.v. work. Apparently, one has to turn on the t.v. first, like actually go to the t.v. and there should be a power button to turn on on the back side and then use the red button (dta power) on the remote (not the t.v. one). Proceed to use the dta power to turn it off and then on again. I told her to suggest making a sign that would tell future guests how to turn on the t.v. (not sure it is going to happen). The cable here is still better than what I have at home (antenna t.v.) and this hotel has Direct TV. The only channels that this hotel does not have and that I have grown accustomed to watch during my travels are the Travel Channel (Paranormal Caught on Camera) and Discovery Family (My Cat From Hell); although, the latter show seems to only come on on Saturdays (oh well, it was great to see it when it was on on weekday mornings). 08/05 I woke up this morning and wanted to start my day with coffee, but noticed that the coffee machine had four cups and two packets of creamer, sugar, stirrer, and napkin, but no coffees?? What is up with that? The breakfast hot foods (the food that everyone actually wants over packaged foods and cold foods) was sausage patties, scrambled egg beater eggs, and biscuits. The sausage patties came out pretty slow though. Every time I had come down, after the first visit to the breakfast area at 6:30 a.m., I only found like one sausage patty. I would always find two or three people seated in the area and so if they only made enough for those individuals to take with one left over, then I would think only like 10 were made at a time (good idea from a business perspective though, not to generate waste if people do not eat it). I feel like this place, when it transitioned over from Brookshire Inn, is now a bit better; however, there are still ways it can be improved (not missing basic things) that would really make it an average experience.

We were looking forward to trying this hotel, as we will be making frequent trips to visit our son…read moreat college. The hotel's exterior and lobby area made a positive first impression. However, upon entering our room on the third floor, we were greeted by the August heat. I turned on the air conditioning, but it only ran for about five minutes before shutting off. We decided to give it some time to cool down while we were out at an event. When we returned late at night, the room was still warm and muggy. Fortunately, we had brought a fan, which helped to make the room a little more comfortable. As another reviewer mentioned, our TV was not working. Since it was late, we decided to go to bed instead of trying to fix it. The bed itself was comfortable, but the sheets felt rough, like a kitchen scratch pad. The next morning, I realized I had forgotten my soap and shampoo at home, so I planned to use the hotel's. However, when I went to take a shower, I found that our room was not stocked with soap, conditioner, or shampoo. We had to go down to the front desk to get some. Before heading out, I went to fill out cooler up with some ice and in the tile floor in that area was absolutely disgusting. Based on our experience, we will not be staying at this hotel again.

Wonderful experience if there are ghosts - possibly they are friendly. Clean and comfortable- bed…read morewas comfy and plush with newer pillows. Nice quality towels & not too expensive but not cheap. I stayed in a hot tub room - my only complaint is the yellow stain that forms around the top of the water while in the tub & once you get out. Also the bubbles turn yellow-ish while relaxing in the tub. It's not necessarily oily but I did voice my concern. The cleaning lady told me the maintenance would check into it - however second night the yellow stuff formed again on the top of the water! Weird & Yucky! Otherwise convenient location next to Mingo County courthouse & parking is across street included in your room cost! Good people & recommendation high! Enjoy a nice sleep! Ask for a room by 2nd street though the train and traffic all night will keep you awake during the night on the back side!

My husband and I staying here for 2 night maybe 3. We are UTV the Hatfield-McCoy Buffalo, Devil…read moreAnse, and Rockhouse trails. We are celebrating our 25th anniversary - Carrie the General Manager surprised us with a bouquet of flowers beyond thoughtful. The rooms are clean and comfortable. The hotel has character and history. Must see and experience the atmosphere

Had to stay the night here cause it was the only place that had two rooms available. The smell as…read moresoon as you walked into the building knocked me back & when I walked outside everything smelt great. Room wasn't bad but the bed was way too soft & felt like I was going to slide into the floor. Turning on the air made the room smell worse than what it already did. No amount of showering & scrubbing with soap made me feel clean. Felt like I had bugs crawling on me when I went to sleep. Only two things made this a two star: Mountain Setting Breakfast

I travel for work and stay here several times a year. This location is one of the best. It is…read moreclean and the staff is wonderful. There is a little fenced in park and path by the river across the street as well.

During the catastrophic flood in pike county ky i stayed at the pikeville brookshire inn they…read moreraised the room prices from 90 to 150 dollars and I got eaten up by bed bugs

Just checked in and not a bad hotel so far…read more Smelled like cigarette smoke on my way in, but not bad by any means. I actually like that kind of smell. They have small conditioners and shampoos and so that is always great. My room has a microwave and refrigerator (better than SUITE TIER of rooms at the Crowne Plaza in Louisville. One only receives these amenities with the Presidential suite.) The one item they did not have so far, but I was looking for was a business center. The gal did not exactly know what I was referring to. I just stated "a room with a computer and a printer, a place where someone could print out a boarding pass." Then I thought to myself "Who the hell is flying out of Pikeville?" I heard they also give breakfast. If they do, they beat out both Hilton Garden Inns and Courtyards by Marriott. -------------------------------------------------------------------------------------------- 4/4 My stay was completed on this date. Other inconsistences: Which brings me to one point and I have seen this before at a hotel in Abingdon, VA at their Red Roof Inn. People are stealing irons. Make sure that irons are only given out on an ask basis and tell the customer to bring it back at checkout. The toilet paper in the bathroom is all the way on the ground. Easier to pull it off and use it. Breakfast: YES! They had a complimentary breakfast. I was trying to make hot chocolate in the morning, BUT the hot water spigot on the coffee machine did not work and so i had to resort to mixing hot chocolate with the coffee already made. The breakfast options were somewhat limited on hot foods (omlette (sp?) prepared egg, biscuit, sausage, and gravy). The rest of the foods were premade baked breakfast items like doughnuts, cereal, etc. Oh...no where in any of the items did I see milk. For beverages, they offered these airline cups (those plastic circular containers that have foil on them and one peels them back to drink. One always gets them with their Economy Class meals): orange juice, apple juice, and grape juice O_o (in the morning?). Suggestion to improve aesthetics: Front doors to this hotel are not sliding doors. The hotel's name on the outside is Brookeshire Inn above the entrance and then "hotel" down the side of the building. This is kind of misleading. The name is Brookshire Inn & Suites. So maybe put "& Suites" instead? Customer service: I found that the t.v. signal dropped in the middle of the night and I still could not get anything in the morning. This is an inconvenience! Room 110! Some attractive ginger head (red head?), who reminded me of a coworker (she ended up getting fired because she had shown up under the influence multiple times and would always mess up things always being too ahead over herself when doing things) was cleaning out my room when I was out and about. I ended up coming back and walking back into the room and she was like "Wait, this is your room?" I was like "Yeah, I will probably be checking out soon. Did you see anything of mine?" Then she responded with "Like what? Well, I was just changing dirty towels and sheets....Did you need me to close this door?" It was definitely an awkward encounter, but yeah...the maid service (read that again...MAID service...that's horrible..anyway) sign was not on the door and I HAD NOT CHECKED OUT YET! Wait until customers check out before cleaning out the rooms!