Complaint regarding abuse by the owner of Eastern Fried Chicken,
On Saturday the 19th of December 2010, I placed a food takeaway order to be delivered to my home. I placed the order at 18:20, while placing the order, they told me that the order will take about an hour.
The order was for myself, my wife and six children. The cost of the order was £29.50
At 19:28 I rang them back to ask them how long will the food delivery take, they told me that the driver had already left. At 19:50 the delivery driver comes. When I take the bag, it is cold. I checked two of the packets and they were cold.
I told the driver that I cannot accept this food its cold. The driver said that they had been busy. I told him that the food should not be cold and I would have to put the oven on to warm it. The driver said that pay £20, so I said to him that just drop the price to £15. He phoned the owner to tell him.
The driver talked to the owner which I could not hear. The driver came back and said that the owner wanted to talk to me. As soon as I said hello ON THE PHONE, THE OWNER STARTED TO SCREAM DOWN IT.
He was screaming that they had been bloody busy and that they had said that they could be about an hour and that I was taking the bloody piss. I calmly said to him that this was not about the time it took for the delivery but that the food was cold.
I then told the owner that I had phoned at 19:28pm and that you had told me that the driver had already left the takeaway but he still got here at 19:50pm. He again screamed down the phone that the driver had to make three deliveries and that is taking the piss with £15.
I told the owner that I am the customer and that the food is cold, and I am not paying for it. The owner then told me that he did not care and that £15 was taking the piss. Then I said to him that I do not want the food. He then screamed down the phone that he did not want my custom, he has lots of customers and cut the phone off.
I gave the driver his phone and the cold food back.
NOTE
The owner did not care about the cold food that was sent, no customer services, nor was he polite, or courteous but only he cared about was that he was not getting his money for the cold food.
After the driver had left I went to another takeaway on the Foleshill Road and was back with food at 20:30pm. The roads were clear and little traffic. read more