Upfront pricing.... bonus. Customer service ... bonus. Timely appointment always appreciated. I…read moreenjoyed my first visit to this Dentist. Only thing that I viewed as a concern was that the actual dentist did not introduce herself to the patients before getting a look into their mouth... . But overall the environment was clean, welcoming and my dental hygienist was great. Not to rough with the tools and seemed to be concerned with overall comfort of the patient during the whole process.

As an adult woman I am not proud and not publicly announcing how long it has been since I've seen a…read moredentist. I have a bit of anxiety about dental visits, so when I finally got up the courage to make an appointment I searched Yelp! for the best in ABQ. Sandia Heights Dental Care showed up and so I trusted my fellow Yelpers and made an appointment. So glad to say everyone was right and this is a great facility! The first thing you should know is this dental office seems pretty busy and they are about a month out on scheduling appointments, so if you are considering going in call them now! The office was clean and professional and all of the staff were friendly and efficient. You can tell by the way they interact with each other that everyone works well together and they are a tight team. I told my technician I have a bit of anxiety and she was understanding and compassionate. She quickly took the edge off with a gentle touch and calming chit chat. She listened to my concerns and explained each step in great detail. The appointment went great and I booked not only my next cleaning for later this year, but also an appointment to discuss Invisalign, because this clinic does it all! I even grabbed a handful of business cards for my dental phobic friends. I highly recommend going here whether you are just looking for a new dentist or have some anxiety like myself.

Wife & I have had problems in the past with some of the local dental offices. We did lots of…read moreresearch before making our decision to choose Academy Dental. We were very happy with each phase of our first day with this company. They set us up with their 1st available appointment that was over a month out, but put us on a call earlier list if there is a cancellation. This was great for us, because as retirees we could be available at a days notice. Both of us got calls to come in earlier than our scheduled appointments. Front desk staff were very efficient at processing Maggie & I as 1st time patients. The dental team makes the 1st appointment 2hrs long to do a very thorough exam. They want your input to get your level of involvement in the dental care process. The equipment they have is top of the industry standard. It gives the patient a good view of dental issues, allowing a more knowledgeable choice by patient & Dentist. We never felt pressured to additional care that wasn't truly required at the present time. We were given a break down priority list of items needed & told they would work with us on payment steps based on the priority list. Even given discounts on how payments can be made. I see them on Monday for 1st step in fixing some of my issues. We highly recommend this Dental Care Family

I am giving this location one star solely because the clinical staff who took care of my teeth and…read morethe initial phone receptionist were polite and kind. Otherwise, they deserve zero stars for their completely unprofessional front desk behavior and terrible management. I took a half-day off work for a 3:30 PM appointment. While I was already frustrated by being charged at every consecutive visit, I asked the front desk staff member, Cole, for a clear explanation of the billing. He gave me a completely cold reception. While we were trying to resolve a payment issue due to an expired card, I called their office line to find an alternative way to pay. While explaining to the phone representative that the front desk wasn't explaining the charges clearly, Cole interrupted and defensively snapped that he had already explained it. It was incredibly rude and unprofessional. While we both may have been having a stressful day, his customer service was completely unacceptable. Hoping to resolve the situation, I tried to schedule an appointment with the manager last Thursday to explain what happened. I was promised a callback from management that never came. Instead, when I arrived for my scheduled appointment the following week, I was told they had canceled my appointment and would no longer service me. While I respect that businesses have their own policies and I have no desire to return, their complete lack of communication and failure to address a customer service issue is deeply disappointing. My advice to anyone visiting this clinic: If you are having a stressful day, need billing clarity, or simply have questions about where your money is going--do not ask. If you question them or ask too many questions, expect to be dropped as a patient

I have a history of UTI's with one leading me to the hospital with sepsis, so I am very cognizant…read moreof this. At my appt. (which I had to wait 3 weeks for) I asked my Dr for a UTI test. Tech told me it takes a day or two. Well I called on day two (Friday) and no results. (At urgent care it takes less than an hour). The MA told me they would mail me the results and to go to urgent care or the ER. WTF? Are they going to wait until I die to let me know I have a UTI? Currently 4 doctors and they are understaffed. Soon to be two doctors. My advice: RUN! Find anywhere else you can. These people care not about your health.

I've been going here a long time and I've always gotten the healthcare and dental work that I so…read moresorely need within a reasonable distance of my house. I just had some dental work done that wasn't painful, done professionally and with zero agony to myself. After an incident a few years ago(at another dental practice), I have a very strong aversion to getting dental work done so I now have a mild phobia of going to the dentist, so people who can do that kind of work properly puts my mind at ease. Recently First Choice moved into a new building, and that decision was definitely for the better. First Choice is imho completely equipped to handle anything short of outright emergency situations. I highly recommend them for all your healthcare needs.

I highly recommend East Mountain Dentistry for any service (routine exams and cleanings to dental…read moreimplants). Dr. Kozlov and staff are kind, trustworthy and professional. After retiring from the military I moved the whole family back to NM from the D.C. area. I can honestly say that this practice is top among all that our family has encountered over the years in multiple locations. Dr. Kozlov is intelligent, energetic and putting in the hard work to establish a reputable practice. He has brought to the East Mountain area all of his knowledge and expertise and has added the latest in high-tech, sophisticated dental equipment to his practice in order to address all his patient's needs. This practice is about more than running a family business. I can honestly state that they care about patient outcomes and diligently strive to provide excellent service. I encourage anyone seeking quality dental care to try East Mountain Dentistry for themselves and not be dissuaded based upon fictitious reviews meant to cast doubt and cause harm. My family and I will continue to utilize this practice!

AVOID! Nothing but problems here. We had check ups at our other dentist a few months before going…read morehere. Once here, everything needs a crown or some work he said. Their "preventative" work is to put a crown on every tooth. You have to prepay for work, and when we cancelled the appointment it took months to get our money, over $1k, back. Insurance says copays were way too high. Look up their older Google reviews and you'll see all the other issues from the past. Shady to say the least.

I had a cleaning with Roberta and Dr. Scott - it was a really pleasant experience and I loved…read morespeaking with them! They educated me on my x-rays and explained things much better than other dentists I have seen. I felt really good going forward (I have had other dentists push procedures I was not comfortable with in the past). I came back the following week to have a couple fillings replaced that were bothering me. Tanisha was really sweet, and she and Dr. Reachi did an amazing job - I have had MANY fillings over the years and have never had such a painless shot. Fast and easy appointment, teeth feel great several days later. Definitely coming back next time!

I started with Dr. Reachi around 5 years ago and loved staff and hygienist. Since her retirement…read morethe quality of professionalism has gone downhill. The front desk person has major nasty attitude and is very inconsiderate. I left messages for both Dr. Scott and Dr. Bowers to call me about my concerns and neither took the time to call. Waste if my time to go so onto another one.