I have had three encounters with East Meets West and each one has been unpleasant. I believe in giving places a couple of chances in case there are just off days. My first encounter was on my birthday, I had a one hour massage booked, which started fifteen minutes late because their computer systems did not let them know that their appointments had arrived. I finally get in after waiting, they were very unapologetic and said " I will just be charging you for a 45 min massage." Which in my mind I thought, "great, I will be charged for 45 min but receive an hour massage."....NOPE! Just gave me a 45 minute massage instead of the hour massage I had booked, and it was their fault it was late! They made it seem as if they were doing me some great favor!That being said, the massage itself was great. Thus my reasoning in giving them another chance, I booked another one about a month in advance only to have it cancelled 30 mins before my appointment! So annoying after waiting for the specific appointment and time, as I have a baby at home who I need to plan child care for. The masseuse, Sara Gillis who cancelled then called me to try and set up another appointment, which was great on their part. So new date was set and I just received another call that it was again cancelled with very short notice!!! Now if it had been me cancelling, I would have probably been charged a cancellation fee both times!! I am outraged and cannot believe they run a business like this. All three occasions the front desk was not apologetic or helpful! I will not be recommending this place to anyone I know. I am extremely disappointed in the professionalism of this establishment. Go spend your money elsewhere!!! read more