My primary doctor is in this building, therefore, all my records are there, that is why I chose…read morethis urgent care. I landed in Nashville not feeling well, called and confirmed they close at 9. Drove the 2hrs & 40 minutes & arrived at 8:40. When I went to sign in I was told by the receptionist who was wiping everything down that they took there last pt of the day, but she would give me the paperwork & I could come back in the morning. No where on the website or during my phone call was I informed there was no mention of a cut off. Besides there was only one person there. I found her & this policy extremely unprofessional, uncaring & not in line with a medical oath. If I was told this I would have stopped at an urgent care in Nashville. Meanwhile it's 1am and I feel horrible with a fever.

I've been to this clinic at least once a year since we've lived here. Up until recently, the care…read morewas pretty good. I'd explain my usual upper respiratory symptoms and based on severity, I'd get a shot or a prescription for antibiotics. Nothing really out of the ordinary. But here recently, I'm not quite sure what has changed but they don't seem quite concerned with helping address the problem. Long story short, we were with MS family for Christmas visits and arrived home on the 23rd. A week prior I'd noticed my ear was a tad irritated. Normally if it continues into the next morning I know I've got a problem. This time it didn't, but started again almost nightly. Fast forward to the 23rd on our way home and my head was stopped up and my ear was hurting! I made my mind up to go when we got home. It was more or less brushed off as possible UR infection or it 'could' be viral. So here, take this prescription of antibiotics and wait 3 days to start! I did not, I knew exactly what was coming, I asked for a shot. Denied. The day after Christmas my fiancé had the same symptoms and went in. She too was brushed off and told to take mucinex and nose spray. So here we are, a week later, BOTH of having taken a round of antibiotics and this mess has settled into both of our chests. We're both pretty convinced we now have bronchitis. Hooray for treatment right? Then I find out that my MIL had these symptoms and went to a clinic in MS! She received a steroid shot, antibiotics and she's perfectly fine now. I feel we were severely let down! We're looking into a different clinic in Lenoir City that's not in UT system.

Service is okay. Expect to wait at least 30 mins before taken back and then wait some more. I have…read morehad to wait over 2 hrs before just to get a referral. Staff is knowledgeable and doctors will ask questions without rushing you out the door. The office can be messy at time in the hall and some of the staff won't assist you with doors but most are nice. You might have to deal with a long wait but the doctors are good!

Love Matt awesome but phone help is a joke told me three times to call provider which is who I…read morecalled then called me a lair refuse to refill prescription Dr said I need

you should be aware that they will not write you a doctors excuse for days you were sick prior to…read moreyour visit. Never in my life have I encountered this with a doctor's office. I do not go to the doctor as soon as I get sick. I usually wait at least a week because most of the time it's viral and the doctor won't do anything until it's been a week anyways. So that's what I did this time and I missed four days of work and they would not write me an excuse. They first claimed I ended up being sent to the er because I just needed fluids. I said that wasn't true and if they looked they'd be able to see that I had a strep test done and several prescriptions called in that was to treat hand foot and mouth and a secondary infection. I had lost 12 pounds in 12 days because I couldn't eat. I was very very sick so when I left to go to the ER, an excuse was not on my mind. Now that im better, I've tried calling back to get one and I was told I would've needed to discuss it with the doctor that day. I said if that was their policy they should make sure they ask every patient that comes in there if they need an excuse because I've never had to deal with this before . They said they put that responsibility back on the patient. I explained that a patient isn't going to be thinking about that when they are really that sick. The doctor looked back at my notes and said there was no way to verify I had hand foot and mouth. I was like no of course not there's no test for it but people still write excuses for it . She agreed to write it for two days prior to my visit. i was told it was all up to the provider and every provider is different. Then I get a call from an administrator saying their policy is to do the day of and days after and so they weren't going to write me an excuse at all now for the days I missed. So if you've been sick and have missed a few days of work or school, don't go to this office because they will not excuse you.

Great place to have a physician. My doctor was not in yesterday and I saw the Nurse Practitioner,…read moreNikki. She was very thorough and professional. Highly recommend Summit!

after moving here, care was not as good as my previous place. they told me to get an appt at a…read morewalk in clinic inatead of seeing someone or doing a take health appointment. that is with myself and 2 sick kids at home :( very disappointed

Counselor is very knowledgeable and non-judgmental. Therapy is really helping me. I recommend this…read moreclinic for affordable care.

I have been to this ER & had perfect service. No waiting. Didn't have an an appt. My GP told me to…read morego. Everyone was pleasant & attentive. I don't understand why the bad reviews. I think more people write bad reviews because they are upset. If you have great service you don't think about reviewing.

I do not recommend this hospital to no one because yall treat ur patients like shit and take they…read moretake there time , they look lazy like they do nothing but sit on there ass and talk and my man went in for is cold and he keep throwing up and the type of care they need to fix is everything start caring for ur patients treat them Like ur kids and ur work friends or family like yall have a 2.7 star review that means yall suck t they stick u in a room near the exit door and for get u if I had it my way I put zero

500% pleased with care I received this morning from Dr. Maria and her team. From start to finish,…read more45 minutes! We are traveling and I needed quick relief from a sinus infection. They truly showed compassion & were professional and efficient. Highly recommend!

I have been going to Lakeway Urgent Care Center in Lenoir City, TN since 2017. Let me acknowledge…read moremy sincere praise for the Lakeway Urgent Care Center and its Physicians, NPs and Staff. I appreciate their promptness, their complete attentiveness and professionalism, and the thoroughness in diagnosis, as well as their clear explanations, and genuine sensitive care. The Physicians and Nurse Practitioners take the time to fully explain my condition and treatment options. I feel confident, safe and at ease knowing that I am getting the best care so I can get back on my feet ASAP. Thank you for taking good care of me all these years! Blessings and Hugs to all of you!