I work in the neighborhood, my organization banks with M&T, and I have an account there so I can…read morecash expense checks, etc. I am at the branch 2-3 times a week for transfers & deposits for work. The tellers are friendly but seem to turn over often. This bank is unusual in that there Is only partial glass between you and the teller, which makes it easier to talk, ask questions, build a relationship, etc. It often seems like there is a line and things move slowly. For example today I spent 20 minutes in the branch. There were three customers in front of me and I had two simple transactions, a bank transfer for work and cashing my expense check. Pro tip: use the drive through whenever possible; there is almost never a line there.

I used to live in downtown Silver Spring, where I used the M&T bank at the corner of Georgia Avenue…read moreand Fenwick Lane. I always experienced excellent service, and staff was courteous to me and my senior neighbors, who lived in a senior building, half-a-block down the street. I then moved to Kensington, and the tellers and staff were very congenial to me. I also had a good rapport with the young tellers, when M&T was located on Montgomery Avenue. Since the bank relocated to Connecticut Avenue, I really dread having to use that branch. In my opinion, the young people I met, seemed to have no social skills. I had a very distressing encounter with a teller there, and she actually raised her voice and argued with me. That was my first encounter. My second trip to that bank, left me somewhat discomfited. I just have the feeling, that smug, but silent disdain for seniors, rules the "rules." What a shame. Young people should understand, that being courteous is not difficult, and that they are the face and reputation of the bank. (For heaven's sake, don't they have grandparents?

The service at this branch is extremely poor. When I arrived, there was only one other customer in…read morethe bank, yet I still waited at least10 minutes before being helped. When the manager finally became available, he completely ignored me and immediately went to assist a customer who had entered after me. Only after both the other customer and I pointed out that I had been waiting first did he agree to help me--and he did so with clear reluctance and an unprofessional, dismissive attitude.

Citibank is legitimately terrible these days. We opened our business account with them in 2011,…read moreand I've been regretting banking with them since roughly 2015. Their customer service people are either so poorly trained they cannot do the work, or they are malicious liars. In addition, trying to get customer service on the line is a horrorshow of idiotic phone maze, specifically designed to discourage account holders from using it. And that is BEFORE the heavily accented customer representative comes on the line, with phone equipment so pathetically poor that the noise in their call center is louder than the heavily accented voice of the customer service rep. In about 2015, Citibank closed our branch, and then they seem to have fired all the competent customer service people, in favor of offshore call centers. I am trying to close the account, and I've spent the last two weeks receiving conflicting lies or misunderstandings of how bloody long it's going to take to get my data. I despise Citibank and look forward to closing our business account. And we are also on the verge of closing my husband's personal account, and his credit card, too. This is how pathetically inept Citibank is: several times we've tried to order checks through their website. Nope. We have had to go to the producer of the checks and order through them to have a prayer of getting new checks. I would not have trusted them with $2 bucks, much less our business account, if we'd only known how disastrously incompetent they really are. DO NOT BANK WITH THEM IF YOU WISH TO REMAIN SANE. I would give them zero stars if that were possible.

Horribly unresponsive. Won't answer phone calls, emails, and there are never enough persons…read moreworking in the branch. Banking seems to have suffered immensely due to the pandemic.

The worst bank ever. The "Citigold" wealth management department is a bad joke. Completely…read moreunresponsive. Does not answer telephone calls or respond to telephone messages or emails. Even more disturbing is the their inability to read or comprehend unambiguous language or straightforward instructions, their incompetence, and their careless provision of inaccurate, false, and misleading information to their customers. The best advice anyone could receive is to avoid doing business with Citibank.

Just got home from this shoddy banking experience. As the only ones waiting to see a banker my…read morehusband provided his ID and put our name on a list. We waited, and waited, and waited...in over an hour no one ever came to assist us. The female banker expressed a sour attitude and scowled walking to and from her office to a room adjacent to the tellers several times, as she was attempting to help a set of male customers. She never finished with them while we waited. The male banker in the adjacent office was working with a group of 3 female customers, one of whom loudly offered that they had already been there for 2 hours. It appeared that he didn't know what he was doing...one of the tellers even came to assist him at one point. He never finished with this group while we were there. We couldn't wait longer than the hour+ that we already wasted. When I asked when the Bank Manager would be there, I was informed that they never knew when she'd be there, as she had 2 branches...boy has this place gone down hill! Pick a different bank!

Once again, the Kensington Branch has deplorable customer service. After 15 years with this…read moreBranch, and 15 years of making monthly deposits, I was told that I can no longer deposit business checks into one of my accounts. When I inquired why, the response was "it has always been this way", although I have been depositing this way for 15 years. Rather than tell the truth, that their Bank policy had changed, or they did a software update, they gave no adequate response. *Worst customer service ever* When I asked to talk to the manager or assistant manager, of course they were unavailable, and the teller was unable to tell me when they would be in the branch. They do not even deserve a 1 rating/it should be lower. As of today, I am closing my accounts, and moving my money to Truist. At least they have managers available to solve issues.

The worst Branch in Washington with the most obnoxious Manager, John Gomez. He lied thru his teeth…read moreto gain my business saying he lived in Newport Beach and had a house on the beach in the presence of the Investment Specialist, Brandon Mong. As a Real Estate Broker, I checked on his WHITE LIES & discovered he never lived in a house on the beach. When I notified him; he got angry and yelled at me to leave the Branch in the presence of 5 of his colleagues as he was embarrassed to get BUSTED. Manager, Gomez had the audacity to threaten me that he would call the COPS when I visited the branch to meet my Investment Banker as a "CHASE PRIVATE CLIENT" THINK TWICE BEFORE YOU INVEST A DIME WITH THIS BANK/BRANCH.

Was Super excited to finally see Chase Bank coming to Maryland…read more Stopped by here on Saturday everyone was super friendly and nice when we walked in and greeted immediately. Everything is very new and nice as they just opened. Since it's a newly opened branch the staff had to check with others in the back often to ask questions but were really friendly about it and prompt. I am giving them one star because we drove a good ways to come down to this bank to take care of some items to only find out they weren't done correctly and we were called to come back in. The staff did apologize however we had to take a day off work to drive back down here as our banking needs weren't done correctly the first time.

Very slow !! usually there is only one teller it's not clean…read more Management is not professional

I needed to show when I made a deposit and to who from a long time ago. I went to Bank of America…read morethat was close to my friends work who was helping me with the application. It was Naomi Bond who helped me. She was wonderful and was able to get the information quickly. Everyone who works their is just as wonderful as Naomi. Naomi Bond is honest, professional, compassionate, personal and cares about the clients which I am proud to say I am one of them.

I want to make all customers and future customers know about the predatory ways of Capital One…read moreCredit Cards. Apparently I wasn't notified of my $39 membership fee in January and was then assessed a $25 past due fee plus interest. In February I was assessed $45 fee plus interest for non-payment. When I was sent a notice from Credit Karma that my credit score dropped 40 points, after having a perfect payment record for the last 10 years, I called Capital One. The young lady got the fee and interest removed for February, however they would not change my credit report nor remove the Jan charge. We are talking about $39 membership fee, for a card I don't use and have had for years. Why don't I use it, because the interest rate 28%. Capital One has no one to speak to except the one person I spoke to on the phone and no Sr manager to speak to. This is pathetic customer service. I have two bank accounts, another card with them and this is how they treat their customers. Oh and if you want to complain to their credit dispute department, you have to send all your personal identity information by US Mail for them to even review it. If you aren't getting the message about how much Capital One sucks, I hope you do now. Closing accounts just makes your credit score worse....

Impeccable, extraordinary, infalliable, inspired…read more That is what the customer service is here. The last time I walked in, I was immediately greeted and was let known that someone was going to help me immediately. The concierge said that he remembered me... which might be true... although I go in to the bank very very rarely. He started conversation he was just so nice. I ended up telling him what I needed ( a replacement check card). While his other associate was busy with a customer, he got the checkcard ready and sat me down to wait. He expedited the process for the associate one I got to him. Just a really kind man. The associate helped me quickly and efficiently. Which was good, cause I had a party to be at and I had no idea that my checkcard was cancelled due to suspicious activity. Overall the customer service at this branch is 5 shooting stars. They obviously care alot about their customers, and it shows in everything they do.

Falls within the worst customer service and operational management of any consumer agency I have…read moreworked with. 1) they sent my account to a 3rd party servicer - Concord 2) Concord has mishandled my account to the extent they issued me a 1098 for Mortage Interest and I don't even have a Mortgage type account nor ever have with this company 3) I have requested a statement to reflect how much of my payment is going to principal vs interest. For "5" months they still have not provided and none of the statements I receive include this information. 4) Attempted on multiple occasions to speak directly with Layfayette and customer service tells me that have left a message via their internal system to have someone call me - yet nobody ever calls. 5) Requested executive offices and to speak with an executive admin. Customer Service states they are unauthorized to transfer calls to executive offices, and stated there is no executive admin -- which is false. I WOULD NOT RECOMMEND ANY CONSUMER TO DO BUSINESS WITH THIS COMPANY.

Great customer service! Whenever I needed to deposit anything and Ola served me, I had an easy time…read morewithout getting any attitude. I have been going to this bank for more than 20 years and I have never received as great of a customer service as I did with Ola. Ola definitely deserves a promotion and raise! Keep up this service always!

This was probably the best customer service I've ever received at a Wells Fargo. They were fast,…read moreinformative, and helpful. I was actually impressed that the branch coordinator stepped in to help me instead of letting me wait for the teller to finish with the customer he was with. The branch was clean, organized, and welcoming. I don't go to the bank much anymore, but this Wells Fargo is top notch in every way.

Really slow service around 3:30 PM on a Friday…read more Why don't their ATMs offer small bills? I had to wait in line of 5 people to do a withdrawal and only one slow teller was assisting both the in-branch customers and the drive-thru line. After 10 minutes, a manager, Jorge, called two employees from the back who were chit chatting to alleviate the lines. They did, and then the line started moving. I would pick a different time to come back.

I love Bank of America I just wished this location provided better customer service. From my…read moreexperience there I have noticed that because I am a black woman who appears to be young I am treated as such. I don't like bad customer service and I dont enjoy being the target of fun shade. Do your job, be kind, & direct.