Thank you so much to the wonderful team at Madison Clinic Optometry! Dr Heiner rescued my daughter…read morewho was in town for a summer camp. She had unfortunately left her daily disposable contact lenses at her cousin's house. He kindly provided her with enough samples to last her for the week of camp. Highly recommend!!!

This place is great! I haven't had an eye exam since coming to school here, and saw this one had…read moregreat google reviews. Dr. Merrell is kind and takes the time to get to know you and addresses all your concerns. The receptionist, Charlotte, is a gem! We had a few issues with my insurance, and she was so helpful and understanding the whole time. They also have a great selection of glasses. I definitely recommend coming here!

Visiting Rexburg from out of state. Grandson accidentally broke my glasses. Lens popped out and…read moreplastic string holding it in place broke. They fixed them for me in 15 minutes at no charge. I tried to offer some compensation but they politely refused and wished me a good day.

Very thorough exam. Everyone was so professional and kind. I felt well cared for. Everything was…read moreexplained and questions answered. Nice new office. I live in Rexburg Idaho

Very nice staff. Was a quick and painless visit. I was diagnosed with the wrong eye condition, and…read morewrong medicine. It made my situation worse, and I had to go back and literally tell them what I needed for medicine. Oh Google, you've done me well.

Dr. Lee is an amazing oral surgeon. My husband had a serious emergency and Dr. Lee and his…read moreassistant met us at the office on a Saturday morning. Dr. Lee handled the problem quickly and thoroughly. He is the BEST! Very thankful for his excellent skills and warm bedside manners!

I emailed them first about my situation. They emailed back within the day and I set up my…read moreappointment. Upon arrival, the office area was clean and neat. After paperwork was filled out, I was able to see Jessica Barnes, a PA-C. And she took everything I said seriously and patiently. Upon inspection, she offered different services and items to help. She and the staff were kind and service oriented. I was very pleased with how they handled the entire situation, with compassion and professionalism.

i have been coming here for years and my children . i also got my parents to see the doctor here as…read morewell. i love it when i walk in and say hi and they might not remember my name but they remember my face. they treat all of us like we are there family and they care about all of us. thank you community care to staff and doctors.

I don't recommend them ... Their customer service is so poor! I requested a refill for my…read moredaughter's prescription and it takes almost 2 days to get it. They didn't even call me back after all the calls and voicemail that I made. They don't care enough once they got your money, you're on your own unless you are so persistent and get mad for not returning you a call / information on what's going on. They don't even know how to handle a complain. Their reason was they were so busy with patients that's why they weren't able to attend me! Wow! How about, improve your customer service! And do something about it in the future... Well! We're not coming back there and nor my friends and family and anyone who will ask my opinion. They need to be professional enough to at least inform me or a little call me back before the day is over! It's not a type of community care anyone would like to experience. Aà patient don't need to wait more than a day to get a simple refill / prescription!! Without even knowing if she'll get it or not!

As an out-of-towner, I ended up there through a recommendation. State of the art equipment…read more Excellent selection of glasses. Friendly and professional staff. Really great doctor. The young one. We had a conversation. He's competent. I wanted a second pair of all-arounds, so bare minimum had to be progressive transitions. They initially sold me on some night glare something something, but it didn't make a significant difference to me from my old pair, AND during the day, stepping into daylight from shade gave a filmy look which I couldn't stand. And they fell off my face. When you're getting fitted, and they ask you if they slide, lean way over and look down. Mine literally fell off my head. Also, somehow the person assisting me neglected to note that I required transitions. So I asked if they could remake these without the night glare film and could they put in the transition aspect to the glasses. The charge for night glare and the charge for transitions were about the same price, so I thought they could just remake these without the night glare and with the transition. I was told that the night glare charge, because I had requested it, had to stand and there would be an additional $85 for the transition. Ugh. I was miffed and said, I just spent $500 on glasses that don't fit and aren't transitions as I originally requested and not sure it's my fault a "film" appears in the sun because of the night glare component. The woman, who sadly no longer works there, took care of it for me. I didn't pay any additional cost, the film is gone and the transitions are in place. EXCELLENT customer service and I would highly recommend them.

I contracted COVID here. Their website claims that they have the staff wear masks but the tech who…read morechecked me in was not, she was breathing all over me. Only one of the receptionists was masked. I saw 2 doctors (including the one who helped me) waltzing around the waiting area without them. Very few of the community members were, although that's not the responsibility of the business if they choose politics over public safety. I am immunocompromised. I have an autoimmune disease that suppresses my entire immune system completely. This office is literally the ONLY public place I have been in two months. That's how I know with certainty it was the source of my infection. I know I am super high risk so I just don't take risks. But the issue I was having was pressing enough that I needed to have it addressed. My caregiver requested that the doctor put on a mask due to my increased risk and he said "I always do when the patient is in the chair but otherwise I don't really worry much about it." You are a physician. You should worry A LOT about it. My caregiver has also contracted it, though I may have given it to her. Now that I have this, I am beyond terrified. With no immune response at all, this will kill me or do irreparable damage to my already unbelievably damaged system. When I called the office to report this to them, the person I spoke with responded "Oh. That's very sad." No. No it is not very sad. It's unbelievably irresponsible of a MEDICAL FACILITY to not enforce a mask policy that they are so proud of they blast it across their website. In fact, I believe it should be criminal. So thanks, Rexburg Vision Center. I bet my glasses will help me read all the new medical bills I can't pay while I lay here trying not to die. Avoid this place