Only my second eye exam and it was a great experience. Dr. Roberts and his staff are great and the…read moreoffice is welcoming. He took the time to answer all my many questions with as much information as I could process, unlike my first eye exam which felt more like a fast food drive through. I was mostly there on the request of my primary care physician because of high blood pressure. I am lucky to have good eyes, but the blood vessels in your eyes can tell about cardio health, and I was happy to find out mine looked good. Hole Family Eyecare will be my go-to for annual exams and any other eye care needs.

I was on vacation during my stay I ended up messing up my glasses. I went into Hole Family Eyecare…read morehoping they could help me. The ladies in the front are amazing they helped me with my glasses and left them in better shape than they originally were. If you are from the area and looking for an optometrist I would definitely give them a try.

Teton Eye Clinic has been extremely responsive to all my eye…read morecare needs. It is great to have a place with qualified technicians who can determine your prescription, order glasses and contacts, and have all lenses adjusted to unique needs.

While the doctors at this clinic are great, the office staff always seems a little overwhelmed. In…read moreaddition to long wait times before each appointment, I recently tried to get a fairly time-sensitive prescription renewed and was told since it had been almost a year since my last visit, it couldn't be done. Aren't most basic eye exams scheduled yearly? This was disappointing and a little maddening too! I called my optometrist (out of state). who always puts patients' needs first, and she called me back at 5:45 to refill my prescription. Teton Eye Clinic could benefit from a more patient-centered approach to medicine!

Such a pleasant and thorough eye exam from Dr. Ramsay. My husband and I were vacationing in the…read moreGrand Tetons when I had a sudden loss of vision. I called my Retina doctor in Medford, OR, who said I needed to be seen by an ophthalmologist asap. He and I researched that there was an ophthalmologist (maybe the only one!) located in Jackson, WY. I called Dr. Ramsay's office at 7:15am. I was able to be seem at 10am that day. After my exam, he referred me to a retina specialist in Idaho Falls, ID, about 90 miles away. I greatly appreciate Dr. Ramsay fitting me in on a Monday morning. Their office and staff are terrific! Many thanks.

We had a remarkably unpleasant experience with the woman who was "helping" us find frames. Bottom…read moreline, she wanted my husband to quickly choose his frames so that she could leave. She stated that she was supposed to clock out by 4:00p. Then, in perhaps an attempt to be forgiven for her profound rudeness, she claimed she had a family emergency. Unknowingly, her coworker joined us and quickly said that the original woman had an appointment that she had to go to. Interesting to observe them try to cover their "story". As the original woman begrudgingly passed us off to her coworker, she strangely made a big deal about my husband wanting to look into sunglasses as well. She stated, "Unfortunately, he wants sunglasses as well." Seriously? I suppose pleasant customer service is not an option at Eagle Vision of Jackson, Wyoming, and questionable honesty is tossed about without regard. Be aware that you might have to stand up for your right to be treated with respect.

It's time for me to find a new eye doctor. This last visit was the worst I've experienced. Charged…read morea random $38 dollars for "contact lens consultation" on top of a $120 annual eye exam just so I could reorder contacts. It took them two weeks to receive my contacts for me whereas I could get them from 1800 Contacts with overnight delivery. Went to pick up long-awaited (2 weeks) contacts on New Year's Eve day after hearing on their voicemail that they were open. Arrived to find that they were closed. Worse part? Nothing done on their end to make amends. A simple "Oh, I'm so sorry here, let me give you 10% off for your troubles" would have gone a long way. Instead, I asked for a refund for the contacts and ordered them online. They will be here in 24 hours. You lost a customer over a Customer Service 101 fail.

Was traveling and broke the eye pad on my glasses. They fixed it at no charge. Everyone was very…read morefriendly.

In order to assess issues I was having associated with a recent cataract surgery performed in…read moreDenver I needed to have my eye dilated locally. It was a Friday afternoon and this center had the only optometrist available in town to perform the procedure. I called several times starting at 3:15 PM and the man answering the phone assured me he would call back "in a few minutes" after speaking with the optometrist. Even though they are open until 5 PM calls placed after 4 PM went to voicemail. Since the business was open until 5 PM I drove there arriving at 4:40 PM. The only one there by then was the optometrist who advised me that she was too tired to perform the procedure and told me to drive to Idaho Falls even though it was snowing at the time. The failure to call back as promised and the optometrist's uncaring attitude should make other future patients reluctant to seek their care.

Dr Roberts is extremely friendly and an expert in his field! I called last minute to have a sore in…read moremy eye checked and he fit me in quickly ! A small town like Jackson is lucky to have a optometrist with his knowledge and advanced technology! Highly recommend !!!!!!

Dr. Roberts' staff is rude, inept and officious. I was actually insulted by his technician. When…read moreI complained to his office manager (his wife), she actually defended her staff member. After 3 visits, we still don't have a contact lens prescription. I am taking my business elsewhere.