Provided good security services for a couple years. Then…read moreghosted me Dec 15, 2025. No contact, no patrol reports for 2-plus weeks, even though I am current with my payments. So, I don't know if my property is secure. If something changes with your security company, you need to inform your clients.

I work for this company currently and it honestly feels like family, I can speak to the owner…read moreanytime I want when I call. Every other employee I've met seems happy with the job as am I. I was recently offered a promotion but could accept due to schedule conflictions on my end but I have only been employed for one year. If you are looking to move up and are consistent then this is a great place of employment.

We are next door to a dispensary so just wanted to hire some extra parking security for 4/20 since…read morethat is a busy day for them. When I contacted ASSET about getting a quote for the short term security service Dave the manager at ASSET private security got back to me in no time. He was very professional and got me a quote in less then an hour. What I also appreciate about this company is that they make it affordable for small businesses like mine to be able to get security. They also sent a very respectable and professional officer to help us on that day. Our customers were all impressed with having him there. They mentioned how he made them feel safe. With all the violence nowadays it's just nice to have extra security around. Thank you ASSET security.

This company never answers the phone. I've been trying to reach them for months and I've left many…read morevoicemail messages but I've never gotten a phone call back. I've sent emails that havent been answered. I'm starting to think this company is a fraud because they never answer or return calls or emails. My next move is to go two hours away to their office and hope there's an actual business still there. All I want is someone to respond so I can get a refund on money they took from me.

Abisal is the man. He's done multiple security camera installations for my family, including…read moregetting our Reolink system completely set up and dialed in, and this guy takes customer service seriously. He's knowledgeable, patient, and extremely consultative. He explained everything to my parents and sister without drowning them in technical jargon and made sure they actually understood how everything worked. The best example: we live about 16 miles from the closest Best Buy. During the installation, Abisal realized we needed a better Wi-Fi router to get everything working properly and avoid latency on one of the cameras. A lot of people would have shrugged, gotten the cameras mostly working, and called it a day. Not Abisal. This bloke drove 16 miles to Best Buy, got the router, came back, and finished the job properly. He absolutely clutched up. And with Gavin Newsom apparently committed to keeping the home-security industry in business, I'm glad we have the cameras. Jokes aside, Abisal is the epitome of customer centricity. He takes ownership, does things the right way, and genuinely cares about the end result. Central Coast Tech has been incredible for our family. Couldn't recommend them more highly.

Abisai's business is amazing! He is knowledgeable, patient, and takes the time to explain…read moreeverything clearly. I was nervous about learning how our home security cameras worked, but he walked me through the system so well that I quickly got the hang of it. What impressed me even more was his continued support after the installation. He let me know I could call if I had any questions, and when I did, he responded promptly and thoroughly. Thank you, Abisai, for your outstanding service. I will gladly share my positive experience with others, and whenever I need additional cameras or security services, you'll be the first person I call.

We used Defensa for a memorial service and dinner at a restaurant. The guard was attentive and…read moreprofessional. Brian, who I coordinated the contract with, was also professional and responded quickly to any concerns. Definitely would use this company again

Horrible security company lack of professionalism in general on events..... poor coordination. I…read morewouldn't recommend this company for a concert or rodeo events. Security was discriminating a lot of people with disabilities conditions even tho a lot had handicap permits. They didn't not let everyone even us to park at a handicap area where there was a lot of space available. Made a lot of people park further and wouldn't let you pick up family members in front of the entrance where the handicap area is at.

We contacted First Alarm to add 3 services to our home. They worked in an efficient and timely…read moremanner and the two technicians we worked with had good knowledge of their products and explained very clearly what they were going to do and taught us how to use the various products. Such as, remote access, what to do in an emergency, etc. Very pleased.

I am remodeling my condo and plan to install a security alarm system. The First Alarm salesman was…read morewonderful and took time to be sure I understood what was to be done. Then he gave me the most ridiculous contract I have ever, ever seen. The font size is 6 point, 1/16 of an inch! Then as a Docusign, it becomes a little fuzzy and is even more illegible. First Alarm, having such little respect for their customers regarding their contract, sets up a huge red flag for me. This is the second time ever that I have posted a complaint on anyone, but this is absurd. Lynn