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    Eagle Rock Management

    1.7 (35 reviews)

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    Great management company... Loving my new apartment

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    Review Highlights - Eagle Rock Management

    I had an issue on a weekend where I was locked in my apartment and the maintenance supervisor had someone here asap ..

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    Avalon Melville

    Avalon Melville

    (50 reviews)

    My experience at AvalonBay Communities - specifically at Avalon Melville - was nothing short of a…read morenightmare. I lived at Avalon Melville for 8 years. During that time, I was forced to move three separate times within the community due to aggressive rent increases of $300-$400 per month at renewal. Avalon makes it very easy and "affordable" to move in -- but once renewal comes, the bait-and-switch begins. If you are living on a budget, be prepared: loyalty means nothing. There is nothing "luxury" about Avalon except the price tag. The most serious issue, however, was the rodent infestation that persisted in my unit for 23 months. Management and staff were aware that there was an ongoing rodent problem in my apartment prior to my move-in. Despite this, they refused to release me from my lease or allow me to transfer units. There were multiple visible points of entry throughout the apartment -- gaps in sheetrock under cabinets and around the perimeter walls -- that were never properly sealed. I reported the issue just three months after moving in. Over the course of nearly two years, I caught over 50 mice. I lost count after that. I spent thousands of dollars out of pocket on traps, cleaning supplies, and replacing contaminated property. I had to throw away personal belongings, including a brand-new couch that cost over $1,000. When I moved out and cut the couch open, it was filled with rodent feces. The photos speak for themselves. When I reported sightings, management would send an "exterminator" who did little to resolve the issue. Instead of addressing structural entry points, the focus seemed to be on finding ways to shift blame onto me. At one point, the exterminator was sent to photograph items in my apartment in an apparent attempt to make me responsible for the infestation. I was told an opened bag of dog food caused the problem -- as if that explains structural gaps in sheetrock. The deflection and lack of accountability were outrageous. Interestingly, the property manager in place during much of this ordeal was eventually terminated -- as was the exterminator contract. That alone should tell you something. After enduring nearly two years of living in a rodent-infested apartment, Avalon had the audacity to send me a $3,600 bill after I moved out. I sent multiple detailed emails to Avalon corporate disputing the charges and documenting everything that occurred. To this day, I maintain that they owe me for the property I lost and the conditions I was forced to live in. I've noticed many positive Google reviews highlighting the maintenance staff. What I find more interesting is this: why are there so many maintenance requests in the first place? These buildings are constructed like a house of cards. The walls are paper-thin -- you can hear everything. The property presents well on the surface, but underneath, it's a different story. The pool may look nice in photos, but it is overcrowded, poorly managed, and unenforceable rules seem to apply selectively. The community emails long lists of rules, yet they are not consistently upheld. Shortly before I moved out, I saw another review mentioning rodents -- which means even after everything I went through and reported, the issue still was not properly remedied. That is unacceptable. If you are paying luxury-level rent, you should receive luxury-level service and safe living conditions. At Avalon Melville, you do not. The culture feels like "the customer is always wrong." Do yourself a favor -- look elsewhere.

    I vacated my apartment after a severe and ongoing rodent infestation that was reported repeatedly…read moreand not resolved. Over 30 mice were trapped using traps I personally purchased, and rodents continued to enter the apartment. I communicated with on-site management and maintenance numerous times. Maintenance stated they were too busy to address the issue, and no effective remediation was completed. Rather than resolving the infestation, no effective action was taken, and the issue remained unaddressed. After contacting the Department of Health, minimal measures were taken approximately a week later; however, rodents continued to enter the unit, which I personally observed. These conditions raised serious habitability and health concerns for myself, my child, and my dogs. I also spoke with other tenants at the property who reported rodent issues in their units, indicating the problem was not isolated to my apartment. When vacating, I disposed of contaminated items (including bins and a box of tape soiled by rodents) in a broken dumpster area. While on site, I overheard staff discussing the items, including a statement asking whether the tape should be taken. The items were removed by staff shortly thereafter, despite prior statements that maintenance was too busy to address the ongoing rodent issue inside the unit. After vacating due to these conditions, I was informed that I allegedly owed money. This was despite the fact that I incurred significant out-of-pocket costs, including over $6,000 in moving expenses, veterinary bills, health-related expenses, traps and supplies, and the loss of personal belongings that had to be discarded due to contamination. I also lost time from work time due to the ongoing infestation and safety concerns while the issue remained unresolved. I am currently awaiting proper resolution of my security deposit. Prospective tenants should document all communications carefully and understand how habitability issues are handled.

    Fairfield Metro at Farmingdale Village

    Fairfield Metro at Farmingdale Village

    (5 reviews)

    Just moved out after 4 years. Building turned into a high school dorm in 2022 (even listed as such…read moreon Google). There are literally dozens of teenagers being boarded here who overtake the common areas, loiter in halls/stairwells, constantly slam doors, spill food everywhere, and even caused a full building fire evacuation from fire/smoke in their unit. Their school uses game room and an apt unit as their cafeteria/lounge and they takeover the gym and outdoor space - amenities we pay for and can't use because of rowdy teens. For a high priced "luxury" building, this is a nightmare. Yet rent increases every year despite the declining living experience. Security is a concern as outer doors are constantly propped open, garage gate often left open/malfunctioning, outdoor lights along back walkway off at night leaving that area dark and unsafe. Complaints to management go nowhere. I had various maintenance requests open for weeks (appliances) up to 2 years (issues in common spaces). Dog run is unusable with massive amounts of feces, yet $75 monthly pet charge.

    I lived there for a year, I would not recommend this place to anyone. The concierge employees are…read moreclueless, they don't deliver messages to one another which over complicates situations. The hallways are absolutely filthy, there's gum stuck to the walls due to the 500 kids in the building. The kids see this place as a motel, I once overheard a 15 year old boy ask the concierge who was working if they had "rooms for one night" available, absolutely absurd! Not sure if the apartment complex has accepted a housing program for international students but there are 13-17 year olds running around constantly, or they are sitting/laying on the floor hallway and will refuse to move or get up to pass by. In the morning the first floor is flooded with kids, making it impossible to even step out the door.Glad to have left.

    Fairfield Properties - Cigarettes buds that are never cleaned up.

    Fairfield Properties

    (133 reviews)

    I cannot keep my mouth shut any longer. Was going to leave a review when my lease had finished…read morebecause I feel I would be wrongly targeted. All these reviews are true. Fairfield customer/tenant relations, at the prices the everyday working class are paying, is horrid and downright disgusting. (I am disabled, and very fortunate to receive help.) When one has a problem or a concern it is very hard to get in hold of them. When you do, it is met with hostility. I tried calling my leasing office (Bay port location) for a simple decision for a request (Which needed to be made that was slightly above maintenance.) I tried emailing them twice, no response. I then tried calling them again, it took about two weeks to get a person. That person, a man, (Do not know his name) was passive aggressive. First words out of his mouth was a long winded sentence describing he was only a leasing agent, only to help people sign leases, and so forth. Then basically the whole conversation in context was treating me like I was dumb, just telling me to go away. I called corporate(which is where this review is placed), couldn't get a hold of them either for weeks until finally someone picked up. Met with eye rolls, and "Ok.. I will contact the manager." (Yes, finally!) Then my problem was considered. This is one example of many that I, and my neighbors went through with them. They don't appreciate us. In fact, I think they are very comfortable and don't care anymore since they own more than half of Long Island. It's no secret a very few people are benefiting off the rental market here. The price gouging and the over appraisal of property is the norm. People of every economic class are being greatly taken advantage of. Property taxes are just half of this mess. It's systematic greed and corruption. And yes, I am aware this is happening elsewhere too. (Example: San Francisco, LA, Seattle.) But all this is not an excuse to treat your tenants with disrespect. Being nice and helpful costs nothing to you and whatever investors you may have. In a business sense, it might help you in the long run. And oh, Here is the Bayport Laundry room. It is in dire need of an overhaul. Which I believe could be in the works.

    MICE at The Wel in Lindenhurst and resident complaints are not taken seriously. Major health hazard…read moreand response is severely lacking. Holes in sheetrock chewed by rodents get left open and resident is forced to live with MICE due to extermination only leaving traps that mice avoid. Requests for a written plan to remedy have not been answered and no options for lease have been offered. Major violation of NY State tenant laws and Fairfield does not care.

    Eagle Rock Management - apartments - Updated May 2026

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