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Eagle Lake Boarding Kennel

1.0 (1 review)
Closed • 9:00 am - 5:00 pm

Services - Eagle Lake Boarding Kennel

Pet boarding

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12 years ago

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Paradise Kennels - Tripple Bacon Burga

Paradise Kennels

(26 reviews)

I have used Paradise kennels on a couple of occasions now. I had an elderly dog and a puppy. My…read moreelderly dog has since passed away :( but when we had sent the 2 dogs there they had a wonderful time. They love nothing more than playing non-stop with other dogs. This is the perfect place for them. I hate the thought of the dogs being kennelled up in cages for the large part of the day. My elderly dog did come home each time with significant weight loss. I understand that old dogs adjust to change less easily and may have not fed as well, although the staff at the kennel assured me this wasn't true. They even upped his caloric intake with puppy food to try to help him keep his regular weight. Which impressed me. Turns out he had a tumour in his stomach which was not the kennels issue and did cause his death in the end. They had attributed the weight loss to the amount of playing he had been doing while in their care. I was skeptical about that as it was so significant. That would be my only issue with the kennel. I think as dog people they should have realized it was something more significant than just an increase in exercise. Although, at his age, I wouldn't have expected them to do anything about it except recommend that I get him checked once we were home. I will continue to use paradise for my puppy. They are a good organization. I like that they don't have a huge number of dogs so they can give each one a bit more time/attention.

Oct. 4, 2021 (first post to my social media regarding this terrible kennel): Warning to my friends…read moreand connections around the Calgary area, please do not send or let people in your life send their doggos to Paradise kennels outside of Strathmore, Alberta. H. has been going there for a couple years despite the disagreeable owner and terrible costumer service, he was always happy upon return, it never felt right to take him out of it due to my concerns with management when he seemed so so happy from being on the farm. This last spring he was returned home with a gaping wound (I was not notified prior) and he was left in my apartment (they have key access for long time costumers) to bleed all over my furniture and apartment. I addressed this at the time and they claimed accident and assured me transparent communication moving forward. Flash forward to yesterday October 4th, I just returned home from my recent two week work hitch and when they dropped him off he had another seriously infected wound. The taxi driver/worker refused to say anything apart from they called the vet but it was a week out to see him by their local doctor, so they didn't take him. They never called me to notify me of his injury or allow me the chance to make emergency arrangements. H. had emergency surgery same day Oct. 4, 2021 where they removed infected/dead tissues and said that he was on his way to blood poisoning from the injury being so infected, their estimate was it was a 5-7 day old wound. 5-7 days of him suffering and me completely unaware. He had to be sedated and the doctor warned that this could be taxing with potential death as a result. I pay so much money to have him be cared for, they have emergency numbers, and yet I was not contacted. They refuse to call or return my emails now and H.'s surgery was not cheap by any standards. So this may be lengthy, but please don't send your or let any one you know send their pets to Paradise kennels outside of Calgary. H. has two layers of stitches, is high as a kite on pain meds, and all my days off plans are now on hold to hope that my adventure side kick can recover in full force. I am beyond upset and hope no one and their furry companion ever has to experience this. I apologize for the graphic photos, but they needed to be shown. The kennel never called and that is just flat out unacceptable. In closing, H. may be doped up, but remains my happy duder despite it all but should never had to have experience this. Oct. 11 - Then kennel refuses to return my house keys (which legally they have no right to withhold.) The kennel refused to tell me what happened and insisted I get legal representation should I insist on knowing more. I did contact a law firm and the unfortunate reality is that, yes I have a case that would be won based on the waivers, email admissions of guilt by the kennel (not contacting me or consulting a vet), and clear neglect. However, the financial outcome would be to my detriment. So although I feel a kennel like this should be held to task, it doesn't help my and H.'s long term goals to push with a lawyer. Please continue the good vibes as he gets his stitches out in four days and he will just have to bare a life scar, as I sure we all have one or two of, rightfully or not. #please do not support paradise kennels in Calgary Finally, the kennel is using scare tactics that would not necessarily hold up legally, they say if you felt there is neglect that you will have to pay for their legal team. This kennel owner is the definition of a bully and has never respected me or my dog. She hopes clients will shy away as I have over money. They pled on facebook that with COVID they would go under in 2020, I donated to them to show my support at the time. Not even this impacted the owner to be a kind human being. If you want your dog to return with injury read this review and see others on this page as it seems to be a trend. They did return my keys, no call in advance just showed up, handed the keys over and said nothing further. My dog is mending but I caution anyone to go here.

Eagle Lake Boarding Kennel - pet_sitting - Updated October 2026

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