This shop is located inside Brentwood Mall and is closing down soon. They are having a blow out…read moresale on lingerie and sleep wear. I can understand why this store is closing down. There is no real sexy feel to this store for either lingerie and or sleep wear, however, the prices are amazing and even more so now. I bought myself a few discounted sleep shirts for the winter. Stuff is a little disorganized now but there are still treasures to be found.

I will never shop at the Guildford La Senza again, solely based on customer service. Staff are rude…read moreand incompetent...here we go: I had purchased a bunch of items right before Christmas time. The sales associate, Michelle, was really friendly - offered to check on correct fitting, grabbed a variety of different styles and sizes for me. A friend of mine used to work there so I knew they worked off commission. Nevertheless, I left happy. On Boxing Day, I noticed that all of the items I had purchased at regular price was now 60% off. I've worked retail for 10 years so I know that normally you cannot price adjust on Boxing Day items. I thought I'd give it a shot and ask anyway. I asked one associate if I could do the price adjustment. She looked at me, puzzled, like I was speaking another language and grabbed someone else. The other girl curtly told me "No, obviously we aren't going to do that!" And literally just walked in the opposite direction before I could respond. So back to the first girl, who surprisingly hadn't walked away from me. I asked her *hypothetically* couldn't I just return all my items since it's still within the 21 day return policy and re-buy them for the sale price? She shrugged and dodged around my question saying they weren't accepting returns or exchanges until after Dec 28th (like most retailers). I came back on the 29th (without my items that I purchased and just my receipt). I went up to the counter where a girl greeted me. I told her the entire situation and also said I want to pay with a giftcard too. She said I could do the exchange as long as I had the physical items with me. I asked her, does it really make a difference because I'm just exchanging and have a receipt? She rudely interrupted and told me to go home and get my product. I asked for a manager, then she - very condescendingly - held out her hand to shake mine and said "Hi, I'm JAMIE". I told her I'd be back with my items and left in a huff and a puff. Strike two La Senza. The NEXT day, I finally sorted all my stuff out. I triple checked and had my receipt, the items and a new giftcard I wanted to put towards my purchase. I went up to the counter, NEW girl this time AND Michelle (the original associate who first helped me). I told her my entire situation, told the cashiers that I had talked to their manager, Jamie. The cashier paused, asked me to describe what Jamie looked like. I told them, tall, longer blonde hair, had a mole on her face...the cashier then looked at me and said "Oh? Yeah that's funny..because she's not a manager". I was f-ing livid at this point but the girl ended up doing my return. Then, I rebought the items because they are now cheaper and I wanted to use my giftcard. I wasn't breaking any rules, I was still within the 21 day return, all of my items still had tags on them. I was NOT in the wrong. After working 10 years in retail, it's not my problem that I can find smarter ways around the system than most people can. Finally, after arguing and getting extremely annoyed and talked down to, the stupid moron at the cash desk finally scanned in all my items (you know, the ones I originally bought). They rang up as $30 MORE EXPENSIVE than what I paid. She read my total, $144 and some change, and I said "How on earth are you going to charge me more if I had literally JUST returned the items and wanted to repurchase and use a giftcard?" Then, good ole Michelle pipes in. She rudely tells me "Oh, you expect the items to be cheaper? No. That's not how that works. They're more expensive now. It's now (and reads me the price, as if I can't see it myself on the screen)". I was honestly baffled by that point and told them how dare they charge me more for those items. If anything, they should fix the price to what I originally paid (seeing as they weren't on sale for some odd reason, even though the entire store was 60% off). I finally said "you know what? I'm done. I'm done with you and done with this place" and left. La Senza: First of all, don't lie about who your store manager is because I've taken this issue straight to your head office, so good luck with having to deal with that. Second of all, you idiots need to treat your customers with more respect. One thing I've learned in retail, at the end of the day, that petty little return does NOT come out of your pay check, whether you work commission or not. People returning items are still customers, and many of them (like myself) are repeat customers. I shouldn't have been treated with such disrespect and given such a hard time for asking a simple question. Final note to shoppers: you absolutely have every right to ask for a price adjustment if it is within their policy. Some stores (such as the one I work at) have 30 days for price adjustment but 60 days for returns. So absolutely if the price drops at the 45 day mark and you still have your receipt and item, BY ALL MEANS go back and ask for a refund and repurchase the item. F U La Senza.

I love this la senza! I've been coming to this location for years, some of the older staff even…read morerecognize me when I walk in and know the styles I like. The staff is super friendly and really know their products. They're very flexible and reasonable with exchanges/returns and the environment is so fun! Love it, will continue to shop here

The staff is friend and helpful. If the sizes are not available, they do offer to order online and…read morehave them delivered to the shop. This is a good service but I do wish they will carry either a wider range of sizes or have more quantity available in the store. It is still a hassle to order online and wait for delivery, just so you can try on the clothes. I mean, if I want to do online shopping, I will have done that in the comfort of my home and not go to the store in the first place. I do like the clothes here, especially for office wear and basic essentials like jeans and cardigans and tops.

I saw their booth at this year's Make-It craft fair. I love how these guys use Metal as their…read moreprimary medium to cut and design art work that is very rustic, homely and urban barn like. What caught my attention was their glass tables with laser cut metal frame scenary. One of a kind furniture.

This place is awful! Worst customer service and the employees and owner are just as scattered as…read morethe store itself! My boss asked me to order flowers for a friend of hers in the hospital. I ordered a $50 bouquet with card to be sent directly to the hospital on June 22 and they never sent them!! It is now July 20th! The whole process made me want to pull my hair out! The owner put my CC on file but I asked to receive an email invoice so my boss essentially could pay the bill. Never got an invoice. Called repeatedly, left voicemails, and the woman NEVER called me back. I even sent a friend who lives in the area to double check that everything was in order, and the owner told my friend they had been sent out....except they werent! My boss came into my office today asking me what happened to the flowers, making me look like an absolute idiot. Thanks for nothing Bayshore! I will never order from here again, nor will I suggest this store to anyone. Blooming Buds in Coquitlam has my utmost loyalty now.

While I don't head-over-heels love this joint, I HAVE had luck finding cute gift accessories here…read more(you know, for those times when you just need another something little to tuck in with a present you've already got?). They are definitely pricey, but the same can be said of Wish on a Star over in Newport Village, so I think that's par for the course in my 'hood. They have an interesting assortment of knick-knacks and decorative household items and isn't a bad place to stop when you're in a pinch for a hostess gift or the like. The service has always been friendly and helpful to me when I've stopped in. I will say that I've never ordered flowers though, so I've no idea if the horrors mentioned in the previous review might be the norm. Not a priority shopping location, but good in a pinch.

I came here shopping for some undies. I feel like all my old undies vanished after washing. Not…read moresure where they all went. But I know for sure I need to replace them. I always like shopping at La Vie En Rose. They have deals all the time. I got 6 undies for $35. Selections are limited. Service was good. During Covid time, cash is not accepted. Credit or Debit only.

Went to this location today because I was looking for a deep v bra for my blouse and tops. I came…read moreacross one that was exactly what I was looking for but couldn't find my size. I asked the manager if she could help me find my size or sister size. She told me the bra didn't come in my size (DD), then she proceeded to tell me that it's a specialty bra only used for tops that have a deep plunge, and for me to try a 38D which would work for me. Well manager lady, it didn't work for me. I really didn't appreciate your condescending approach to customer service. If I ask you for clarification on an item, then you can let me know. If I don't then it can be assumed that I know what the item is for. Please just help me find my size and make a sale. Thank you

I hadn't bought a proper bra in a decade, these ladies were amazing. They told me my proper size…read morewhich I would have never guessed on my own. i told them what style i liked and they brought me the appropriate bras! I never had to flip through racks. thanks again, customer service was just wonderful.

We've been coming here for a few years. The first time we bought several bras, and some pajamas…read more The next time, some special Valentine's lingerie. Most recently, we needed a certain kind of bra for a special outfit. Each visit we were made to feel like we were interrupting the staff while they gabbed, and they were somehow doing us a favour. This last time, will indeed be the last time. We are not going to drop a couple of hundred dollars while the "cashier" acts as if someone is forcing a small turd up her nose. We're done with these hags.

Considering it's the 1st time for me inside this place, was pleasantly surprised by its fashion,…read moreprices, decor and customer service. Fashion-wise, it's higher-end casual, mostly dark colours. This nice (not to mention pretty) Irish girl worked the front, letting ppl know about the 30% Black Friday sale. Kicked some tires at their jeans which averaged about $100, and some nice parka jackets for just $80 with a removable zipper hood with tons of pockets, I like that ;) good selection of men's hi-top boots too, on the right side. It's got dimmed lighting so feels loungy, which I prefer over the overly-bright glare at Zara's.