1. E & K Autoworks

0

Oak Creek, WI

E & K Autoworks

5.0 (1 review)
Open • 8:00 am - 5:00 pm

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Monro Auto Service and Tire Centers

Monro Auto Service and Tire Centers

(22 reviews)

Good stuff first, then one complaint. Great service, very personable employees that really want to…read moretake care of you. Trustworthy and won't try to sell you stuff you don't need. Prices appear to average below blue book estimates, but still great quality and know their stuff. Ben (manager) does a fantastic job! One bad point: corporate recently routed all customer calls to out-of-the-country customer service reps and they overbook, overpromise, and do NOT know the store's policies. Get them to connect you directly to the shop: call again if the line is busy, the proper info is worth the wait.

I called yesterday to schedule an appointment to swap my winter wheels/tires for my summer set. The…read morescheduling was clearly being done by a third-party service overseas. No big deal...the person I spoke to was knowledgable enough on the subject, and easier to understand than many foreign customer service reps. I was specifically asked if I would be dropping off my car or waiting while the work was performed. I said waiting, because it should be a quick job. I arrived a few minutes early today only to be told by an employee (who I think was the manager on duty) that they were only taking drop-offs because the wait would be at least 2.5 hours. I thought he misunderstood, so I clarified that I had an appointment, to which he rudely replied 'so do a lot of other people', and something about being short staffed. He also blamed the "A-rab's" (his pronunciation) that work at the call center for the scheduling problem. Throughout the whole interaction he never apologized and was downright rude to me, as if I was the unreasonable one for expecting to have my service done at the appointed time. I should also mention that I received no less than three text reminders about what time my appointment was, but no effort was made to inform me that it couldn't be honored. I was told I could bring my car back at 2:30, which I initially agreed to, but then re-thought. Called up another local shop that got me in right away and charged less than the last time I had this service at Monro. Will never be going to Monro again!

E & K Autoworks - autorepair - Updated October 2026

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