They've usually been pretty good, but not this time. First, they gave me the wrong collection tool but didn't tell me they couldn't do the test without a new sample. After three weeks, I got in touch, they admitted the problem, gave me the right tool and I resubmitted the sample. It's been a week and a half and no results available yet. Their website "contact us" page doesn't accept messages. The phone at the lab isn't answered. The phone at the main number was answered, then dropped my call. read more