Service was great, for the most part. He took the time needed to explain the different mods and the…read morecosts associated with coils, juices, etc. I bought a mod that I didn't think was going to work for me, but was the closest to what I wanted. Took it home and tried it out all evening. Saying I couldn't stand the mod is an understatement. It sucked in every category. I took it back this morning to return it. They said they only exchange. This mod was possibly the best fit for my needs of all they had on display ... why would I want an exchange?! The fact that 1) they didn't tell me on the front end of the sale that they only accept exchanges (which would have changed my decision to buy in the first place) and 2) would not offer to refund my money less a restocking fee (as the tank was the only thing they would have to replace) means I would never recommend this vape shop to anyone. I buy hundreds of dollars in mods, juices and other supplies every year. I was looking to make them my vape shop. Not any more.

horrible customer service. asked to step out of like when I'm already being processed to check out…read moreby another team member. It took longer getting told to step out line then it would just to processed my transaction and send me on my way.

Great Service!!!! Wide selection!!! Good customer service! Lots of different variations.read more

I heard the employees are being overworked and not being properly taken care of.am writing to…read moreexpress concerns regarding the working conditions and treatment of employees at Vape City Smoke Shop in El Paso, Texas. Many employees appear to be consistently overworked due to staffing shortages and demanding workloads. Workers are often expected to handle multiple responsibilities simultaneously, including customer service, inventory , maintenance with the store, other operational tasks. There are concerns that employees are not receiving sufficient breaks during long shifts and that scheduling practices may contribute to physical and mental exhaustion. Excessive workloads can negatively impact employee well-being, workplace morale, and the quality of customer service. Additionally, some employees feel their concerns regarding workload, scheduling, and workplace expectations are not being adequately addressed. A healthy workplace should encourage open communication between management and staff and ensure that employee concerns are taken seriously and handled fairly. And on top of that they gotta buy waters themselves

The best service around town. Super knowledgeable staff. Largest selection I have seen in El Paso…read moreand Las Cruces. Best value for the selection!

One of the best if not the best place to buy and smoke cigars. Lots of regulars that are great…read morecompany and we have huge selection of some of the greatest cigars you can find.

Outstanding selection and very customer oriented staff. The cigars were priced extremely well!read more

Everytime and I do mean everytime visiting this establishment it's always a super experience from…read morethe knowledge to suggestions from the staff to the patrons.

Dude in here is super knowledgeable and taught me to tell the difference between hand blown vs…read moremachine blown glass. He also had a sick story about aliens and treasure hunting. I'm very sad to say that my pipe featuring the store's old logo was brutally smashed by some vandal who snatched it from my porch and threw it in the street.

By far the best smoke shop cheap glass cheap cigs wraps and many other smoking accessories friendly…read moreand informative staff and they have a drive thru its a little bit of a drive but well worth it in my opinion and weekly raffles for free swag

love the service but can someone tell me WHY you guys always end up opening 30mins to an hour late,…read moreI like getting my stuff before I go to work, sucks having to wait the whole day because you guys are manipulating liars that can't open on time !