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    Dwight Trading Post

    3.5 (2 reviews)
    Closed 10:00 am - 6:30 pm

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    1 year ago

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    Huntsville Honda - Our service Drive-Thru

    Huntsville Honda

    3.2(6 reviews)
    16.2 km

    My experience with this dealership started out wonderful. I had an amazing salesmen that helped me…read morefind the perfect car during a very difficult time. I bought my 22 civic si in march 2022. That's where my good experience ends. I brought my car March 7th 2023 to have my steering looked at. They discovered the problem and told me the steering rack was on order but it may be delayed fine i get that. Fast forward a couple months my wife called the dealership multiple times to ask about the part and every time she was rudely told we will call you when it's in. Finally I called and left a message for the service manager with no reply. I waited a little bit tried again and again no reply. At this point its nov 2023 Iand i still havent heard anything about my car so I try to text John one more time on the 20th to no avail. Finally I decided I'm done being ignored and I call my sales guy there to voice my complaint who passes it to the service manager who finally returns my call only to tell me he has no idea what happened with the part he ordered for me almost a year ago but he will order another. At this point im frustrated but i can let it go. So I wait a couple weeks for the call which suprise suprise never comes. I call the manager again who suprinsingly answers and tells me to text a number to set up my appointment because "its easier". So I do just that reply comes back quick with friday but of course being from out of town I need to ensure I have enough time to get there so I try to clarify a time and ask if Im going to be receiving a loaner car since I dont want to sit at the dealership and if it's going to be all day or not to which I don't receive a reply so I try again still no reply. It took me calling and asking for the gm before a nice service worker Named Jordan made sure I was set up and had a loaner ready. Honestly I wish my sales experience outweighed my service experience but unfortunatly the service manager there has no business being a manager and I will never be returning my car to this dealership and in 2 years of driving my brand new car my steering has been messed up for a year and a half. By the pictures youll see I also asked about a paint defect on my door handle which he completely ignored.

    Had a few frustrating glitches with a pre-owned vehicle, Meghan and the team did everything to make…read morethings right. I appreciated the communication and follow-up.

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    Huntsville Honda - 2018 Honda CR-V

    2018 Honda CR-V

    Huntsville Honda

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    Dwight Trading Post - jewelry - Updated May 2026

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