I had sent film to Dwayne's a couple years ago and the quality was good but the turnaround was slow. Tried them again recently and the quality was still great and turnaround was about a week. Much cheaper than all the other places online. I was happy with it. read more

I have use Dwayne's in the past for black-and-white film processing, and the results were quite good. I just got my scans back after they had my film for just over a month, and the quality control is just not there. I am still waiting for the negatives and contact sheet, but there are obvious dust specks on the scanned images, and some of the individual scans show evidence of chemical streaking on the negatives. I talked to a nice lady at the company after they had had the film for three weeks, in order to get a time frame for delivery. She said they had a backlog because someone had sent in a mislabeled canister that had movie film in it, which has a special coating that caused their black-and-white chemistry to become contaminated. Regardless of that, you cannot ignore the reviews here-- it is pretty obvious that Dwayne's quality and service has gone downhill. I will be processing my own film from now on, unless I can find another commercial processor that has the reputation that Dwayne's used to have. read more

HORRIBLE. DO NOT SEND YOUR FILM HERE. TERRIBLE COMMUNICATION. HORRENDOUS TURN AROUND TIME. RIDICULOUS. I mailed in my slide photos to be scanned and mounted over 3 weeks ago as they were marked as "delivered" by USPS, did not hear a WORD from dwayne notifying me that they have "received my film" or that it is "in the lab and being developed" within sometime of the week that they were delivered. After dead silence, I emailed them and asked where my order was. They said that the turn around time is "2-3 weeks" and that I'd receive a shipping email and soon a download link. The order form that I used to ship my film said that the "LAB TIME" is 4 DAYS. INCONSISTENT INFORMATION. I have emailed again and will be waiting for them to let me know EXACTLY where my film is. But I hardly believe my opinion will change once I get my scans. DO NOT SEND YOU FILM HERE. read more

WAY back in 1970 I entered my photo career. I had taken a 4x5 shot of autumn leaves in New England. This was my first venture into large format film. In 2023 (!) I sent he positive transparency to DWYAN's for a print of this photo for my nostalgic reasons. There were SO MANY EXCUSES as to why it took so long from their printer being down..software problems ..and more. Today ...nearly 18 months later I received my prints and transparency. The prints are of good quality. But a year and half????? No never again with Dwayane's. ALTHOUGH there were these issues..the did finally come through ..but the did not even place the original 4x5 transparency in a new sleeve. NEVER use this company again. read more

Ordered $80 digital prints, guided by rep. No product received, no responses after 4 follow-up emails. Frustrated. Heartwarming gift ruined. read more

I'm giving this place a good review because I didn't get a bunch of spam in my email, they processed my film in the time frame that is estimated and the value is good. The prints were good quality. I submitted a message with my order to reach out to me if my order was going to take longer than the estimated time frame they give. I was hoping I would get the prints before my son's birthday and it was within a couple days. I was happy with my experience with them. I read quite a few negative reviews about processing and delivery time, but one person wrote a different review about being patient. I decided to trust that review and I am glad I did. There isn't a lot of places that process film, so if anyone is looking to get their film processed more quickly, then it would be best to try a different company. read more

Quite disappointed with Dwayne's. I sent in film over 2 months ago and have had to email them SEVERAL times and still have no idea when I might get my film back. They used to be a good company, but I will not be using their services again. Hopefully I'll get my film back, but I'm not finding much value in this company right now. read more

Considering the fact that Dwayne's is reasonably priced and does things relatively fast I am giving them a good rating for reliability and reasonable prices. They also know what they are doing. You send in rolls of exposed film and you get good photos and files back. At least that is my experience. read more

Dwayne's does good work, and before covid they were turning C-41 soup-and-scan jobs around in 24 hours. But since then they seem to have had terrible, terrible traffic problems. Six weeks processing time for a couple rolls of C-41? You have to be kidding. The work is still good, but if I can't get film back in a couple weeks I can't get photos to customers in a reasonable time and that means I can't get paid. Their total inability to turn small jobs around in a reasonable time finally got me to get the Jobo system running and start doing C-41 in-house again. read more

It took 6 weeks and multiple calls/ emails to get my film back. I didn't get an email that they received my film so I had to call. The film scans themselves looked good though. read more

This is the most frustrating business to deal with. I only chose to go with them as my sister recommended them, however she used them back in 2017-2018 when it seemed like business was better. The website states UP TO 12 business days...... hahahahah. I sent my film in on July 25th and finally got them back October 25th. My husband and I would go back and forth calling once a week and EVERY WEEK we are told the same thing. "In the process of getting it done, should be out to you next week at the latest!" One week goes by.... Same thing. We call again. Same response. And it was like this for THREE MONTHS. These pictures were extremely sentimental pictures and I was constantly in fear they lost them or ruined them. (They actually did mess up on one of the rolls.) I have never in my life wanted to talk so badly about a business. The photos did turn out very good so I guess that's the only positive with all this. I couldn't imagine waiting 3 months for a pile of shit. So I guess if you're not in a hurry, and want to wait UP TO THREE MONTHS (not up to 12 days like their website says) then I guess you can get a good deal with Dwayne's. Worst business I have ever in my life dealt with and I cannot emphasize that enough. Thankful to have my photos in my own possession once again and no longer in the hands of these incompetent people. read more

DO NOT USE THIS PLACE. I sent 1 roll of 35mm film to get developed with scans. They've had my film since 9/28 and I cannot get in contact with them for updates. They don't respond to emails nor do they answer their phone. I've disputed the charge on my card and I'm hoping I get my money back as this is the worst customer service I've ever experienced. read more

Sent a batch of Super 8 and 35mm to Dwaynes Photo back in July. Arrived the first week in October. Granted,it took some time, but it was worth it. Shipped USPS Priority Mail with good protective packaging. All my emails were answered in a timely manner. Show a little patience, there are not to many people doing this kind of work any more. A + A + A + read more

Today marks two months since sending Dwayne's my film. I am extremely frustrated, dissatisfied, and disappointed. I have called multiple times and keep hearing the same thing. I do not recommend this service to anyone whatsoever. Please, please take your money and your film somewhere else!! read more

Dwayne's has had two rolls of my film for SIX WEEKS, and will not be forthcoming about the status. I would never use them based on this case. read more

Website says 5-7 business days to get my film back. It has been a month. I have called several times (during their posted phone hours) with them not picking up once. I have also emailed them only to receive an email back saying "the lab is still working on your scans" and no other information. Customer service is terrible, website doesn't help you with anything at all, but at least the price is decent. I used Dwayne's photo last year or so and they had an ok turnaround time, but now it is safe to say I will not be using their services again any time soon. read more

I sent a single roll of slide film with the expectation, set by a person at the company, that it would take 5-7 business days to have it processed, scanned, and mounted. Three weeks later I'd not heard anything so I called and was told they had it but it was still in process. Another two weeks after that, I called and they told me it had just been finished. So I expected I'd receive the scans by the next day; nope. I had to call and then they sent them to me. The scans were terrible so I spoke to someone who told me she needed to speak to the lab technician and I would get a call back. I did not receive a call. So I called again and spoke to someone who said "we performed the service so there's no refund option." I explained the service was not performed in a satisfactory manner but she just kept repeating herself. First time, last time. Don't do it. read more

Been a long time customer. They handled a bit of a project for me. 7 family snapshot photos to be enlarged and cleaned up a bit. Great job and fair pricing. They have never let me down. read more

I sent in a roll of 110 film that had been shot in the 1980's. Although it took a month from door-door, I got prints back! They were not great prints, but given the age of the film, I was pleased to have prints at all. I'm taking one star for communication (did not get any confirmation when they received film, etc). read more

Slow, unresponsive customer service. Waited a month so far Have written, called etc.

Despite my previous experience I decided to give Dwayne's another chance. Big mistake. First I asked for my 120 to be cut in strips of three in the "Instructions Box" on the order form. The film was cut in strips of two. One of the photos shown has Kodak 15 in the sky. No idea where these ghost letters came from. Another photo shows that the negatives were probably not properly washed. Sad to see this once great business have such elementary problems. read more

Dwayne's Photo Service - Photography Stores & Services Near Me - Parsons, Kansas

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First, they make you pay in advance for film processing and printing without even knowing if the film is good. Since it's difficult to find anyone still developing film, I decided to pay and send it in. I received my order back today with one noted unable to process and the other envelope with a handful of printed pictures that were basically not pictures at all but just blank or not pictures at all. They got my money and I got trash in return.. Don't use this company they rip you off. read more

Dwayne's Photo Service - Blank, nothing on it - Photography Stores & Services Near Me - Parsons, Kansas

Similar to another poster here... I've been waiting almost 2 months now. Emailed multiple times and the response is... "They are working on the now. Hopefully should be done by the end of the week." or "They are working on the now. Hopefully should be done by next week." and then... the time comes and nothing. My first time using them... read more

243.00 later and not one visible or usable photo. No refund no apology. Scam!!!!!! Worst experience ever!

I was introduced to Dwayne's from a teacher in college, we would send all of our super 8 Ektachrome rolls to be developed by this lab. More than a decade later, this is still my choice of laboratory. The pictures I sent were from a pumpkin patch this last fall, I couldn't be happier with the contrast and clarity of the negatives. read more

Dwayne's Photo Service - Quick scan of one of the negatives processed by Dwaynes - Photography Stores & Services Near Me - Parsons, Kansas

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Dwayne's Photo was my first choice for its fast turnaround time and affordable prices. But now the quality is really unacceptable... Now I would rather find a better place with better quality, of course, higher price. I sent 10+ rolls of film for development and the highest quality scans. The results are not consistent, I mean it varies dramatically. Despite the film having scratches, dust, and marks. They even cut a few of my photos! Some of the scans are totally messed up as well. They charge an additional $5 for XPAN scans (reasonable to me), but they not only heavily cropped the pictures but also messed up the aspect ratio. I don't understand why my XPAN photos are all stretched horizontally. Also, one roll of the XPAN scans is totally out of focus, this makes me suspect my camera or lens needs calibration. After I scanned myself with probably one of the cheapest film scanners: Epson V600, (with AUTO scan settings lol), I found out the V600 results are sharper, better color(I think), better resolution, proper aspect ratio than Dwayne's highest quality scan options. In the film photography community, people value passion, history, and dedication. It's really sad for me to leave this negative feedback on the film lab who processed the last roll of Kodak Kodachrome... read more

Dwayne's Photo Service - Photography Stores & Services Near Me - Parsons, Kansas

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Where's my negatives?? Been waiting over a month with aero resolution in sight. Their email link is unresponsive --or should I say, just DEAD. Their customer service guy has no clue. You get the feeling nobody works there. read more

Processing orders used to take 1-2 days from the time received, is now taking 3-4 weeks before they even check your film in!!!!!!! When film was widely used there were times I would get it back within the same week I shipped it out. Now, with far fewer people shooting film, it is taking much longer, even though they say they are busy. B.S. !!!!! Something has gone awry with Dwayne's Photo!!!! read more

We have Had the worst experience ever with this company. Our cameras got to them 8th of August - and paid for digitalis, prints & overnight shipping. We then had to call them several weeks later asking for an update and it turned out that the package was sitting right in their building we hadn't gotten any updates at all she then sent me files after I called (which makes me wonder how long they were just sitting there) at first we didn't recognize some of the photos and called back to tell them that we ended up figuring out that it was an old camera that got sent by mistake so we talked to a supervisor and thought we had gotten that cleared up they promised us they would refund our shipping since we did pay for overnight and we did not receive that. That was on August 30 we have not received our refund for shipping we have also not received our print outs that we paid for. We have called several times asking about this they keep giving us the runaround. We have talked to 1 nice woman the whole time - and even she can't get ahold of people to get information. They promised to call us back Later in the day next day we won't hear back for a week - we have to call them. Today we called to ask for our order number since we did not receive that in any email exchange or phone call exchange and they are saying they cannot send us a refund for shipping without the order number. Today they had told me they cannot find our order anywhere even with our name, email, phone number, shipping address, order date, credit card info, etc. The woman on phone also said they misplaced our negatives/photos when we initially thought the photos were wrong and now they can't find them either. DO NOT WORK WITH THIS COMPANY. You're better off going to Walgreens. read more

I've used Dwayne's a few times over the past three or four years. They currently have a roll of slide film of mine which I sent them a month ago. Just know that you're supporting a legacy when you send film to Dwayne's. It's not about speed. You may not see your film for a month. It might not be mounted onto slides like you explicitly requested. But it doesn't matter. If it did you'd have sent your film to The Darkroom or processed it yourself. Personally, I don't really like supporting Californxians and I don't have any E-6 chemicals. So Dwayne's it was. Sometimes they come through without a hitch and that's just icing on the cake. read more

I have used Dwayne's Photo as my primary film lab for years for 120mm developing and scanning, and used to recommend it highly to my photographer peers. The last few times I've sent in rolls (usually 3-4 at a time) I have received little to no communication from the staff without reaching out first, and it has taken ridiculously long. I am currently waiting on an order to be processed. It has been 5 weeks with very sparse and inconsistent communication regarding the status of my film and scans. I was told they would be done last week, and when I followed up this week I was told that they were waiting on the last roll to be scanned before they sent it all over. It's been another 24 hours and I still have not heard any updates or received my scans. Very disappointing, really. I would love to continue supporting them but will not be sending my film here again. read more

I just recently got into pinhole photography. Thinking that developing my own pictures would be too difficult, I sent off my B&W film to Dwayne's Photo. After doing that, I tried developing out and found it was pretty easy. I also got an Epson Perfection V600 scanner ... not the top of the line ... to scan my developed negatives. After doing that, I got my prints back from Dwayne's Photo. They looked terrible ... lacking in detail, almost just blobs of grey, black and white. I figured I screwed up, but for the heck of it, took the negatives they sent back to me and scanned them. The results were much better than Dwayne's Photo's prints. Unfortunately the negatives also contained a huge amount of images of hair and dust, and I'm quite sure the film was clean when I sent it in. Maybe they got the film or negatives dirty and then applied some defect hyper-removing technology, resulting in washed out prints, I don't know. In any case, for the cost and wait time, it sure wasn't worth it. read more

Service is horrible. Sent order in in middle of August for 4 rolls of film: scanning, prints, etc. 120 type rolls of film. Today is September 18. No film. No scans. No prints. No contact sheets. No nothing except two "customer service" people who told me too bad. Paid in full for this on August 26. Might go out this week or next. Maybe. And just too bad, lady that's the deal. 8-12 business days for processing. Only work 4 days a week and Labor Day was in there too. Excuses, excuses, lousy service. Wouldn't order from there again for any reason. I would suggest you find another find someone else. Only putting 1 star but they don't even deserve that. It doesn't take a month and half to process 4 rolls of film but their attitude is too bad - That's the way it is. And not even an offer of overnight shipping for screw up. Just too bad. Go away. Well. Not using this group ever again. read more

I understand that "Mom and Pop" operations are to be celebrated, homaged, encouraged, whatever. All I know is that Dwayne's currently holds the contract for Fujifilm mailer processing and, due to a new USPS rule, all stamped mailers can be held indefinitely at the USPS local office. Now why on Earth is Dwayne's not advising the retailers that sell these mailers? If by chance the mailer gets through the USPS and is received by Dwayne's, FujiFilm pays them. If the mailer never makes it, the customer's photos, like mine ARE LOST!!! Folks, this is a no-brainer, just have all the retailers make a stamp with the instructions to "Take to USPS" and include in the description BEFORE someone purchases the service. Per Mr. Grant Steinle, the GM, "this is not our problem, call FujiFilm." What am I supposed to do, ask a Japanese company to negotiate with the USPS? The irony is that I get to search for another "Mom and Pop" store that does E-6 on-premises. In the meantime, my hummingbird pictures from the Summer are lost :( read more

Really good experience with Dwayne's. I sent an old Kodak disc film to them, requesting development, 2x glossy prints, and a CD of any images. Unfortuently, the film was too old to get any clear images (it expired back in 1993, afterall). That said, they processed it very quickly, refunded me part of me order price (and didn't just print 2x glossies to make a buck), informed me of the results, and sent me the developed negative, CD of images, and one set of prints in a very short turn-around time. So for me, they're a dependable service. For those who complain about not getting a nearly full refund from images that didn't turn out: it takes them the same time and care to process and work on expired negatives with no images as it would if your images turned out. - Fast turnaround time - Great communication (through e-mail and PayPal comments); don't be put off by their paper order form! - Excellent price; especially when you consider that very few places develop old stock specialty film. - Honesty; see blurb above. I'll definitely be using their service if/when I come across old stock undeveloped film again. read more

I've been sending 3-4 rolls a month to Dwayne's for the past 5 years or so. I had tried several "top" labs before and was not happy with the quality and consistency. Ever since switching to Dwayne's I've been sending all my work to them. I shoot primarily B&W and E6 films and their work is far and away better than anyone else I had tried. I generally call and ask their turnaround times if it's a rush job because they sometimes get backed up, but otherwise I haven't had any issues. read more

I do not recommend this place - disorganized and unprofessional! I sent my film using the address that they provided and it was eventually returned by the post office as undeliverable - "Delivery attempted, addressee not known at place of address." When I contacted them about this, they had no suggestions other than to try to send it again from a different post office. Fingers crossed they refund my money as they said they would. I do not like that they make you pay in advance, and they are not offering to refund the money I spent to send the film in the first place. read more

I would not consider this store professional when comes film development and scans. I store failed to communicate they felt uncomfortable scanning I'm images but still charged me full price. They failed to communicate what their personal issues until I had to call and ask if they had mailed my negatives back and if they were going to email the scans I requested. Never Again read more

I sent a few rolls of 120mm and 35mm Film to develop. It's been about a month and I have not received them. The customer service rep said that they had issues with their emailing system. Then I followed up again and they said the order was developed. I asked for a tracking number and they said they would get back to me. It's been a mess. I need to get my film back as it was for an important client. read more

It's been over a month since they got my order and the excuse they give me is that they only using one computer. But wasn't after 3 emails and 10 phone calls and voicemails that they got to me with that answer. read more