We used this service after our Disney Magic cruise. I had made reservations online, and pre-paid on-line. When we got off the ship, we walked into the terminal, and we got our luggage. The DW Consigna booth was located to the right of the exit. Even though I had pre-paid, I had to wait in line with people that didn't have reservations. This is something that they should fix. If you already have a reservation, there should be a separate line. After they took our luggage, they told me their first luggage delivery at the Barcelona airport (Terminal 1), was at 12:30, but they usually got there around 12:15. When we got to the airport, they were there about 12:15. We walked out to the truck, and the guy got our luggage off first, and we went inside to check in for our flight. The guy at the port that took our luggage was a nice guy. They just need a separate line for people that have pre-paid. read more