I contacted Richard to get a quote on replacement cost and timeline for my deck. He took over a month to come by and assess things so he could create a quote....then he vanished without notice for two months....
When I finally reached him again, he told me he had cancer, and was dying, but also said he had a specialist appointment the following week to give him a detailed prognosis of his situation. I asked him if he could simply let me know what the specialist had to say, but that I would not be the least bit upset if he told me he couldn't perform the task...he promised me he would let me know as soon as he had any answers. Then he disappeared once again. When I mentioned to another contractor that things didn't look good for him, I was told that he had been working continuously, and when asked about his health, he said he was fine. I don't think I've ever met a flakier contractor ever. I haven't heard a word from him in over 6 weeks. I was more patient than I think I've ever been regarding an issue such as this. And I was clearly shown that my business meant nothing to this fellow, nor was I even shown the simple courtesy of a response....ever. I have NO respect for businesses that treat potential customers so poorly. read more