The employees at this particular Virginia Credit Union location have always been fantastic,…read morefriendly, and helpful. I also really appreciate the assistance I received recently with another account issue. Someone was able to escalate my concern and ultimately help me reach a resolution that I was very happy with. The representative who helped me over the phone was Tashiana (I apologize if I have the spelling wrong), and she was extremely friendly, professional, and helpful throughout the process. I really appreciated how I was treated. The main reason I am writing this review is because I am hoping someone from the appropriate lending department might be willing to reach out to me regarding a personal line of credit. I have submitted an application online, but I have received some confusing and conflicting statuses. On one application, it initially said it would be manually reviewed and then changed to declined within minutes, even though it was after normal business hours. Another application initially appeared to be automatically declined, then changed to indicate that it was under human review, and ultimately showed declined again. I completely understand and respect it if the applications were reviewed and the lending decision is a decline. I am not upset about that. I just wanted to mention the changing statuses in case there is an issue with the online application system that VACU may want to look into. If the applications are in fact being declined, I would very respectfully ask whether someone might be willing to take another look at my situation and see if there is an option that could work for both VACU and me. I have been a lifelong Member One/VACU member, and that relationship means a great deal to me. I did experience a period of financial hardship that resulted in some difficulties with my account, and I fully acknowledge my responsibility for that. Thankfully, that hardship has now passed, and I am hoping to rebuild and continue strengthening my relationship with VACU. I also hope my overall history can be taken into consideration. I previously had an auto loan through Member One/VACU with a perfect payment history, and I have not had issues making the payments on my VACU credit card. I am particularly interested in a personal line of credit because VACU is one of the very few financial institutions in the Roanoke area that I have found offering them. The online application appears to require a minimum request of $2,001, but I would absolutely be willing to accept a smaller amount if that would make an approval possible. I remember Member One offering smaller or starter-type lines of credit in the past, so I would be very interested in something along those lines if VACU has any similar option available today. I am not asking VACU to disregard its lending standards, and I completely understand that there are no guarantees. I am simply hoping someone might be willing to review my overall relationship and see whether a smaller or starter line of credit, or another arrangement, could be offered. My preference is genuinely to continue building my relationship with Virginia Credit Union rather than looking elsewhere. I have been part of Member One/VACU for such a long time that I would much rather find something that works here. I am more than happy to be flexible on the amount and work with VACU toward something that makes sense for both of us. Unfortunately, my work schedule makes it very difficult for me to visit a branch during the week, which is why I am reaching out this way. If someone from the appropriate department could contact me to discuss whether there are any options available or whether my application could be reconsidered, I would sincerely appreciate it. Thank you again to the friendly staff at this location and to everyone who has helped me. I really do value my membership and hope to continue rebuilding and growing my relationship with Virginia Credit Union.

I was skeptical at first of this company after seeing a few of their ads on youtube, but once I saw…read morehow low the premiums were along with their great coverage, I couldn't say no. I and the wife and kids were going through a hard time financially, but J.J. Walker helped us through. Walker himself visited me at my workplace and invited us to dinner at his manor. He seemed authentically invested in our lives and really gave us a deal on life insurance policies for me and the wife. It was a godsend, as my wife passed 1 month after we got the insurance in a hiking accident in the woods. Tragic as it seemed, J.J. Walker was there. He was always there. And always will be.

Ellis is an outstanding agent. He is knowledgeable, responsive, intelligent, and he cares about his…read moreclients. I have had nothing but good experiences with him and highly recommend him.

I was with Ellis for at least a decade and like an idiot, went to another company when my husband…read moregot a lower quote on our policies about a year ago. Ellis and Darlene were definitely "there like good neighbors" for me during several events over the years.

Davd Via and his staff are outstanding. They go out of their way to make me feel like a customer…read moreeven though I am not one of the agency yet. They are so professional and very organized. I thoroughly trust that David and his agency will do the best for me in my search for good competitive insurance rates. I thoroughly recommend the Via Agency to anyone.

Sarah's State Farm team is by far the best team I've had the pleasure of working with for my…read moremother's needs. I am six hours away but know she is in great care with this team. I can always count on Kim Owens to answer all my questions in her behalf. Keep up the great work!!

I called for a quote yesterday and it was in my email within 30 minutes and it was so very much…read morebetter than the other quote I had received from a different company. Kim was definitely on her game and had everything taken care of today. Awesome job and would definitely recommend!!!

After a sudden water emergency, we were overwhelmed and unsure what to do. Hayden Insurance was…read moreincredible. Within hours, they guided us through filing the claim, connected us with The Crew (emergency water services), and made sure our policy covered the damage.They handled everything quickly and professionally, and thanks to their help, we had repairs started within days. I can't thank them enough for turning a nightmare into a manageable situation. Highly recommend them for anyone looking for reliable, responsive home insurance support!"

I've had Hayden insurance for a long time and it seems like their rates are creeping up at an…read morealarming rate. I've never had to file a homeowners insurance claim but my rates have increased 61% over the last two years. I haven't got the bill for auto but hopefully it hasn't increased that much or I will have to start looking for a new insurance company.

Was on the wait for a while, talked to a friendly man named Kareem on the phone and he was very…read morepatient and understanding of my situation, thank you!!!!!

I spoke with Stacey and she was great and made sure everything was right. Great customer serviceread more

Great costumer service! I've been with State Farm for 29…read moreyears. Thank you to the Kelly Mann, State Farm Team

Great service. Staff is very knowledgeable and easy to talk to. They are always willing to help and…read moreanswer any questions.