They are helpful, polite and willing to goths extra mile to give great customer service. claims…read moreare handled promptly and efficiently.

I have been working with Webb Donald ever since he came an agent for State Farm, and in that time I…read morehave enjoyed doing so. He's helpful, kind, and seems to address issues with compassion and understanding. He has a good team working under him. In the amount of time I've had to file a claim, once on my house when the tornado hit it, and then a towing reimbursement, (granted the latter was pretty straight forward), both were handled easily. Now that I have moved almost 100 miles away, I continue to work with Mr. Donald for my insurance needs, because I believe that when you find someone you enjoy working with, you should continue to do so, and with todays era of computers, managing things online, and so forth, I have no reason to go elsewhere.

Over five years ago, I opened an account with the Freedom First Credit Union at their Downtown…read moreRoanoke branch located on the corner of Campbell Ave and First Street. Today, since I was in the area of Crossroads shopping at BJ's, I decided to visit the Freedom First Credit Union branch there. The branch is located in a modern small strip mall together with Tropical Cafe and with the Roanoke Financial Empowerment Center. Not only does this branch contain a drive-through, but it also has a modern ATM machine outside the building and a depository box as well. As I entered the door, the place was clean, modern, and decorated with extra large poster size photographs of family and people starting a small business. It also had some large size slide images display cases with Spanish writing saying: "A More Brilliant Financial Future Begins Here," and "Follow Your Financial Dreams with More Confidence." There were also individual offices with glass walls where soon to be customers or current customers could go to discuss with a Freedom First Credit Union representative their current needs and the financial services that could meet those needs. The place also had modern, comfortable seats spread around so people could sit and wait. In the end, there was the teller counter currently with two tellers. One of the tellers was assisting a customer, and the other teller greeted me with a smile and a warm welcome. I handed her my Freedom First Credit Union Card and requested four rolls of quarters from my checking account. After looking at my account in her computer and seeing that it was in good standing, she efficiently processed to obtain the four rolls of quarters for me, had me sign the digital display, and provided me with a receipt of the transaction. Besides the fact that you can open an account at Freedom First Credit Union with very little money and their staff are very friendly and professional, I also enjoy the convenience of their user-friendly app. You can see all your transactions in the palm of your hands, transfer your money from one account to another, take a picture of a check you received and make a deposit via your app, and have useful information about financial planning and the other services they provide. One of these services is the Roanoke Financial Empowerment Center, where you can meet with a financial counselor and receive financial education and advice. Another service is meeting with a credit union representative to review your current services and see if you would benefit from adding additional ones or modifying your current ones. Another is meeting with a financial planner to talk about investments. Even though I still have an account with a large bank as well, Bank of America, which I've had since I started attending the university, that at that time was known as Bank of Boston; I have great pride of being a banking customer of Freedom First Credit Union and would highly recommend it to all those considering opening a new account for the first time or those who are considering switching financial institutions because they are not happy with the service or personal attention they are receiving elsewhere. This is one of the advantages of dealing with a credit union over a large bank. I highly recommend the Freedom First Credit Union to all of you who would like to have a relationship banking experience and be treated like a member of the family.

This is not a bank or credit union. if you want your funds cross mingled , lost , or outright…read morestolen this is the place for you . customer service is a joke at best . Management knows catchy lines like "we care about our community been working it for decades " but can't spell it correctly, Management also enjoys blaming you the customer for their errors . you would be better putting your funds elsewhere.

Great customer service! Would really recommend this agent if you are looking to get any type of…read moreinsurance, answers all questions with patience and has the best knowledge to get you the best option/deal whether is for your business, auto or home. Awesome service!

Sherri is the best!!! Professional, will take the time out…read moreand explain any questions.

My experience with Blake city tax services has been amazing for the last couple years Sherri I love…read moreyour professionalism, you respond back fast, you answer all questions to the best of your knowledge, you don't get irritated when your clients are asking question. Make sure yall go see Sherri you will not be disappointed and she's literally get your taxes done in 30 minutes she fast on that keyboard hahahaha.

Ashley is knowledgeable and thorough in her consultations. She is incredibly kind and genuinely…read moreinterested in helping you get the best possible results from whatever you are planning. She answers all your questions and makes sure you understand her responses. Easy to talk with and you leave feeling blessed for the encounter.

This location tellers seem professional.But few locations strange characters working there.I was a…read moreteller twice younger born roanoke va.THE new vision banking strange but that's new tech.future.My account got hacked but it's ordering online I think so my.phone purchase.But they thank goodness have fraud dept.I despise they took off call in balance purchases.NOW talk to teller.But They always nice.NOT easiest to get loans.I thought credit union better.Closed a branch.ELECTRIC RD only 1 agent in there nice.Attitude problem same near williamson rd location.Overall it's fine for now

Bill has always been great. 30 years with him doing our returns and family's returns with no issues…read moreeven through audits and needing representation. We've let him manage our retirement accounts more recently and can't say anything bad about him. Can't recommend him enough to other folks for pretty much everything finance related. I hope this family run business is around as long as possible.

we have had our taxes done here for 20 years. unfortunately we having been facing a long uphill…read morebattle with the IRS. The tax depot royally messed up our taxes stating we owed a large amount, of which I will not say. they also failed to file with the state. After multiple calls and messages left no one cared to return our call. we are owed at least a call especially after doing business with him for 20 years. this has been a battle since 2020. unfortunately we have to continue to make payments until the addendum is processed. oh, and this is not the first time he messed our taxes up. the first time we dismissed it, since everyone makes mistake. not this time. I will NEVER recommend this business to anyone!