Front Desk is TERRIBLE! Not accommodating of unforeseen circumstances. She knew I was rushing from…read morea late stay at work and for being 9 minutes late was told they couldn't see me that day because paperwork wasn't filled out. I was a new client but will never know if the Dentist is good because I couldn't get past the front door. As I was leaving, and voicing my displeasure, the Front Desk actually looked over at a co-worker and actually smirked! And through it all, not an apology or offer to mail paperwork or have me bring it the next day. Front desk is the first impression of your business Dr.Dyer and that wasn't a good one.

I've been seeing Dr. Dyer for 20 years and this rating has nothing to do with service except the…read morepoor execution at the front desk. I was scheduled for 23 December and when I got there it was closed. No reschedule nor notification. When I called to reschedule I was given a time of 9:15 on Monday the 13th. We got there early to be told we were 30 minutes late. They would work 1 of us in. When the lady working at an office desk stated 3 times in a few minutes that "well they are 30 minutes late" I told them to keep their appointment and walked out. What poor customer service and disrespect. After 20 years I guess it's time to find someone who appreciates their customer.

The best dentist's office in Hardin County. I came in for a…read moreroutine cleaning and check-up and was impressed by how friendly and professional the entire staff was. The dentist came in, inspected my teeth, and explained everything in detail. Nothing serious was found. The dental hygienist, Tasha, was incredible. Polite, friendly and professional. I would highly recommend having Tasha clean your teeth. Tasha performed her work efficiently and quickly. I was done before I knew it. Harvey and Nichols Family Dentistry is the only dentist's office I will use, and I want Tasha to take care of my cleaning.

i spoke to Heather on the phone. She went above and beyond what i expected, she was very thorough…read moreand very kind. we had issues with figuring out if the office took my insurance, she took her time and answered all my questions, while also finding solutions for me. i want to shout out her incredible work and her kindness.

I called to get an appointment and I could not be happier with the lady that took my call. She was…read morepleasant and very efficient. I explain that I was out of town and working and just wanted a cleaning. She got in the next week on a Friday. I told her if she got a cancellation give me a call. I ending up going in today and just as I expected everyone was so nice. The hygienist Belinda was fantastic. She was very nice and gentle and she didn't rush through her job. I am giving them five stars from the receptionist, hygienist to the dentist they were great.

Called for an appointment for my daughter and got in the same day since there were some…read morecancellations! Can't say enough good things about the staff and the service we received. Courtney did great and was an absolute joy! I have been a patient there for a while and never had a bad experience!

Dr. Bunch is the best dentist ever!! He is kind, caring, educated and gentle!!…read moreHe is my dentist and does an excellent job!!

Fantastic staff! Very kind and compassionate as well as patient! Very professional and excellent/…read moreexperienced dentist!

I had 3 wisdom teeth removed on 11/15/22. Dr. Hargan was great throughout the entire procedure. I…read morewould definitely refer others to him. Office staff were very friendly and informative.

Never had a bill go to collections before and don't plan to have it happen now. With that said my…read morewife needed oral surgery so we made an appointment with a local oral surgeon. I asked if we need to bring anything, x-rays etc., I was told no because they needed to do them there for the surgery. No problem made the appointment, paid the co-pay and scheduled the surgery for 60 days out, because the surgeon was going on vacation. Now you have to realize she was in pain during this time but to them, it was what it was, I guess. On the Friday before the Monday of the surgery we received a call from the surgeons office saying he didn't feel comfortable doing it and we need to go elsewhere. So after a few more weeks we found another place to take care of her. Today I received a bill from 03/21/19 for $66 for the prep for the surgery that they didn't want to do. Now realize these procedures wouldn't be required if not for the upcoming surgery. I really find it amazing that a business, medical professional, could require procedures to prep for surgery and then at the last minute decline to proceed and charge you for something that wouldn't be required if not for the upcoming procedure.

From the 1st time I came here about 2 years ago, I felt this place was not for me. They treat you…read morelike a number and see too many patients to give good customer service. The dental hygienist, Lauren, was unfriendly, and she didn't talk much. She made me feel so uncomfortable. I could tell that Lauren definitely hates her job. She chipped my front tooth because she does not take her time, and she rushed through the cleanings ect. Dr. Oliver was rude and gave a bad attitude as if he didn't believe she chipped my tooth. I had 3 mouth guards from here that were not made well, and they broke within a short time after using them. These mouth guards should last at least 5 years since insurance will only pay for one every 5 years. Plus, my previous mouth guards, made elsewhere, lasted over 5 years. Dr. Oliver was rude about this as well and kept trying to refer me to a specialist when I had never had to go to a specialist to have a mouth guard made before. I did nothing to cause these mouth guards to break so quickly. The 1st mouth guard lasted only 1 1/2 years, the 2nd one lasted about 6 months, and the 3rd lasted only 2 months. Again, Dr. Oliver was rude and refused to give me a refund so I could go elsewhere and have one made. Plus, the mouth guards were a bite guard and retainer all in one. Since the mouth guards were not made correctly, my top teeth are now crooked. I complained to Dr. Oliver about this as well, and again, he acted as if I was lying. The office manager, Sarah, was uncaring and refused to help me saying their warranty on mouth guards was only 30 days when previously it was 1 year. Further proof that they just don't care about their patients. I told Sarah that I wanted to speak with Dr. Shrewsbury, and she refused to let me speak with him. My husband didn't care for this office either and decided to go elsewhere after going there only a couple of times. He said, "They just aren't friendly there." He said Dr. Claywell and others didn't say two words to him the last time he saw him, so he decided not to go back. The only saving grace here is the dental hygienist, Casey, who was super sweet, caring, and friendly. Too bad everyone else who works here is uncaring and rude.

Wonderful office. Takes great care of my two children who love going to the dentist because of the…read moregreat people in this office.

I am a retired dentist and know what great dental care is all about. My wife and I both go to Dr…read more King.

I saw Dr. Brown at this office. I was very impressed with the compassion and expertise demonstrated…read moreby Dr. Brown. Removal of a problem wisdom tooth was painless after 1 1/2 weeks of pain. I was able to get in the same day I called. Her staff was great too. I highly recommend her.

Dr Walton began caring for my and my husband's dentistry over 20 years ago. He, and his entire…read moreteam, are terrific. I am a senior citizen who didn't have the benefit of fluoride when my teeth were developing, so there have been many challenges. From fillings to crowns to cosmetic procedures, I have consistently been impressed by the care I received. Dr. Walton is very easy to talk to, and his staff ensures changes in my health are noted and brought to his attention. New technologies are incorporated into treatment plans as needed, the comfort and well-being of patients are always the priority. The new office is comfortable and convenient with plenty of parking. With all these benefits comes the one that I find rare and incredibly important to me: they CARE. I cannot imagine a better place to get good dental care.

They say they accept insurance but they do not! You pay all out of pocket upon visit and insurance…read morewill reimburse you what it covers. I paid $263 for 4 xrays, cleaning, and exam the day of appointment. I figured at least the majority of it would be covered by insurance because these are just standard items so when I got my reimbursement check from Delta Dental I was surprised when it was only $97. I went to Walton because they have the Delta Dental logo on their website and say they work with insurance providers. I looked at the itemized explanation and it said out of network provider. I have the top Delta plan so I called Walton and asked what was going on and they said they would pull up my file and call me back. They rudely emailed me about 6 hours later with the same itemized list I was mailed and just went through the charges. I understood the charges... I didn't understand why insurance didn't cover it. I restated my question and was emailed this (copied & pasted): "We absolutely accept delta. We do not have a direct contract with this carrier- which means we are out of network. (We do not have a contract with any insurance)" delta is a bad company! Your better off doing our in office plan for the benefits you are getting. Thanks!" You will be reimbursed the amount of an out-of-network provider. They just want you to buy into their in office payment plan! Not going back!