The Most Unacceptable Hotel Experience I've Ever Had…read more My stay at Hyatt Place Fredericksburg at Mary Washington was the most unacceptable hotel experience I've ever had. During the night, a pair of women's panties fell out of the bedsheets onto the floor. There is no misunderstanding or excuse for that. It means the bed linens were not properly stripped or changed after the previous guest. I definitively slept in a bed that someone else had already slept in before me. I had been sleeping naked in those sheets under the assumption I was in a clean, properly prepared room. Instead, I was put into used bedding that had clearly not been serviced to even the most basic housekeeping standards. That creates serious sanitation concerns. No guest should ever have to worry about exposure to used sheets, leftover personal items, bodily residue, bacteria, skin contaminants, or any other hygiene risks because a hotel failed to do the bare minimum. What made this even worse was management's response. Rather than Joshua, the manager, taking ownership of the situation, apologizing, and making it right, the hotel chose to cancel my stay and ban me from the property. Instead of correcting a legitimate cleanliness failure, they attempted to silence the guest who reported it. Think about that: a customer reports sleeping in dirty sheets with another guest's underwear still in the bed, and management's solution is to remove the customer rather than address the problem. That tells you everything you need to know about accountability at this property. I expected Hyatt standards. What I received was a deeply unsanitary room and a management team more concerned with avoiding responsibility than doing the right thing. Avoid this location if cleanliness, professionalism, and guest respect matter to you.

First off, the parking was a bit inconvenient... But, the…read moreroom was very nice and the FREE breakfast was great! It should be called breakfast buffet.. yum! We will definitely stay there again.

We stayed here for one night for a work conference and had a great experience. Check-in was early…read moreand super easy--the receptionist had all the paperwork ready, which made the process smooth. When I got to my room, I immediately noticed how clean and fresh it smelled. The room was spotless and very comfortable. I had a great night's sleep with no noise or issues at all. Check-out the next morning was just as simple. They served breakfast, and although I didn't get a chance to try it, it looked really good. Overall, a very pleasant stay--I'd definitely come back!

Clean and well lit entry. Very spacious and comfortable room. Not far off the main highway. Plenty…read moreof shops and restaurants nearby.

If I could put negative stars, I would. I have always liked Hampton In and often choose to stay…read morethere when I travel. But this one in Fredericksburg South in Virginia is apparently run by thieves. I booked a room for my family, and paid for it ahead of time. We were going to a concert and dinner after, so we knew we'd be late getting in. My fiancé called the hotel around 10pm and explained that we were coming, but we'd be late and we were not sure what time it would be when we got there, but assured him we were coming. We would have arrived slightly earlier, but we'd had a family emergency and didn't arrive until around 2:40 AM. Despite the fact that we had 1. Already paid for the room and 2. Called to say we'd be late and were unsure of time of arrival, someone put us in as a no show and gave our room away. Now, they refuse to give our money back for the room they gave away. I've had corporate contact them and Expedia and the hotel refuses to refund my money. We did everything right. Someone there made a mistake and I'm paying for it.

Not bad, quick overnight during road trip. Clean, good price, free breakfast. Better than the…read moreGarden Inn across the street and cheaper too.

Confusion at check-in, hydration at checkout…read more We checked into the Hilton Garden Inn expecting a reliable, stress-free stay, especially given our Hilton status ...but instead spent the trip untangling mistakes that never should've happened. Our reservation was messed up from the start, the front desk couldn't get the details straight, and we were even charged incidentals twice, which meant more calls and post follow-up than any hotel stay should require. Because of the reservation errors, we also didn't receive the complimentary breakfast that was included in our booking ....disappointing, and frankly, not what we expect from Hilton... status or not. On the plus side? They made absolutely sure we were hydrated. We were offered bottled water. Repeatedly. Constantly. Relentlessly. Maybe we looked stressed... or maybe just very, very thirsty The hotel itself is clean and comfortable, but the operational hiccups overshadowed everything else. Hilton can...and should do better, especially for loyal guests. Bottom line: friendly staff, but billing errors and reservation confusion made this stay more work than rest. Double-check your folio... and don't count on breakfast. The water, though? They've got endless supply.

The hotel is located in a compound with both the Garden Inn and a Hampton Inn. (When traveling…read moredomestically we usually try for Hilton properties.) We booked the Garden Inn because it came in $50 cheaper. For one night it was okay. Not the lap of luxury, but okay. As others reported, it's a little shabby but clean. The air conditioner was somewhat loud, but on the bright side it muffled noise from the highway. You get a $10 credit per person for breakfast if you're a rewards member. In other Garden Inns the credit covers a limited buffet (bagels, oatmeal, fruit -- things like that.). The buffet here is $20. Nope! Doing a side-by-side comparison I'd choose the Hampton Inn. But $50 is $50 and if I save more than a couple of dollars I'd stay here again.

Lovely welcome from Joanne (front desk staff) and she quickly put in a request to swap down for…read moresynthetic pillows & bedding per my ask. Room was just right w the amenities and everything fresh and clean. We checked out the hot tub w jets and nice (if small) swimming pool. No complaints, just a wonderful stay.

We arranged for our joining rooms while traveling with our grandson.The door to his room locked and…read morewould not unlock, leaving a stranded for an hour and a half before the desk could help. The hotel itself is in dire need of a rehabilitation and an upgrade.

This is our 5th time staying at this Best Western and it's consistently the best place around! The…read morereservation process is simple, your guaranteed a professional, efficient and friendly staff and a very clean property. We really enjoy the hot breakfast, eggs, french toast, pancakes, sausage, bacon and large variety of fresh fruits, yogurts, hard boiled eggs, breads, pastries made to order, in a very clean cafe with nice staff. We also appreciated the coffee, tea, juice station available 24 hrs in lobby. And all of this at a very reasonable price! The rooms are nicely decorated with comfortable beds and pillows. Very clean too. There's also a beautiful pool surrounded by a lovely garden. It's two levels with a large parking lot. Just know there isn't an elevator but the stairs aren't too steep. Even though it's on a busy road, it's very quiet. Plank Road has so many restaurants, shops, malls, gas stations, care clinics...it's in a great location. We really like Park Lane Tavern, Sakura Japanese Steak House, Mi Rancho Mexican and The Alpine Chef (authentic) German, just to name a few! Just know that your experience staying at Best Western will be a good one!

A well maintained property, good housekeeping and a nicely done breakfast make this a good stop off…read moreI 95. Some of the rooms could use to be refreshed, but the beds are comfortable, there's plenty of clean towels and the pool is always available and inviting - with pool towels too. The reasonable fee for traveling with a dog isn't a money grab compared to some other chains.

I didn't do much research but decided to stay at the courtyard Marriott in downtown for the…read morewalkability. It's not a bad hotel by any means, just nothing about it stands out as fantastic. It gets the job done for being a hotel and that's about all I can give it. Beware the parking experience is a little strange as it doesn't have a visitor lot and has to be valet so if you have a car be warned. The rooms are nothing fantastic, they feel very early 2000s which isn't bad but isn't great either. I feel the bathroom could use a remodel because the sink drains were clogged, and the bathroom felt very outdated. The room was spacious though with two queen beds, a chair and very cold A/C. It also had a nice tv in the room too. Beds also felt very comfortable which is nice for a hotel. I definitely would consider this hotel again now that my expectations are a little lower on what to expect. The hotel bar was always dead without anyone around, but the lobby in it of itself was very spacious and accommodating. I also really enjoyed how many things that were walkable around downtown Fredericksburg from the hotel. A ton of breweries, the river front, and restaurants were all within a mile to walk which made it a breeze. It's a very small town with not a lot going on during the week but it did the job.

My wife and I stayed here for a business trip to Fredericksburg. It was okay. The bed was…read morecomfortable and the room was clean. On the other hand, there were several small things that needed maintenance (a small hole in a wall, some peeling wall paper, etc.) and you can hear everything going on in the hall. Also, the restaurant is okay. Their menu is a company-wide menu for Courtyard hotels. I had the loaded breakfast tots every morning. These are pretty good the first time, but after the third day I was kind of over it. Also, it cost extra to add scrambled eggs. Main complaint was that there were few gluten free options for me for breakfast. I would rather stay in an Air BnB.

Beautiful place peaceful atmosphere friendly staff, good breakfast. Located in the heart of…read moreFredericksburg Virginia lost to see and do what highly recommend

Stayed in the Luke Henry room and it was heavenly!! The room itself was stunning, everything was…read morewell labeled and pretty accessible. The bed was very tall but oh so comfy :) The mints were a really nice touch too. The robes in the bathroom were warm and thick. The shower pressure was awesome but the tub took forever to fill and you had to leave it pretty much on full stream hot to get a warm enough bath. The only real complaints I have are breakfast. I wasn't able to have coffee in the morning because they didn't have any non dairy milk despite the fact that I told them well in advance I needed vegan options. Not a huge deal just would have been nice to have coffee with breakfast. The only other problem was hubby and I had to nuke up our breakfasts since they cooled off on the trip over from the other house. Everything was delicious though. Betsy couldn't have been sweeter, she hung out and talked to us before we left. She gave a cool tour of the house and told us some of the history too. Truly magical experience overall. 4.8 stars

Here we go, Well due to unforeseen circumstances, I ended up…read morecoming here to this hotel which by the way has great reviews. it was 10 minutes away from the hospital where my brother was located. Great location right off the expressway. Across the street is a WAWA. Of course, I was super excited. I love WAWA. Too bad they don't have a WAWA here in NY. Upon arrival, I noticed that a lot of customers were coming in and I can see why. Walking into the lobby was like a grandstand. The ambiance was awesome. The lighting was amazing. Very spacious. There was a small library in the front with very comfortable couches. The staff was very courteous and helpful. Next across from the small library was the dining area for customers. Free breakfast was served. As we entered our rooms it was good. We made sure we did our cleaning. overall it was presentable. Clean, the smell was pleasant up to date decor. We had more than enough space for all of us. We wanted to get something to eat. We weren't sure if the hotel came with room service so we went across the street to WAWA and got a couple of food items they don't sell in NY. Very nice getaway hotel. There are other hotels in this location as well as restaurants and small shopping centers. Pricing for this room for double queen-size beds was very reasonable. For a small town, this hotel is a thumbs-up for me. Happy Yelping.

This is by far the WORST hotel I've ever stayed at in my life. It was dirty when we checked in…read more Hairs and dirty in the bathroom. It was too late to complain, the next morning I requested the room be made up. When we arrived back that night no one had even bothered to enter and clean the room. They did not care. The blinds were ripped, the room smelled like mildew, it was obviously very dirty and was never cleaned. The shampoo and conditioner were non existent. I was horrified and would never EVER EVER stay in a comfort suites again. PLEASE DO NOT STAY HERE!!!!!!

staying here now and the front desk guy Mario is completely incompetent , extremely rude and…read morehonestly suck at his job. trying to overcharge 3x for incidentals. Will be speaking with supervisor Mario needs to go he has disrespected many customers from the 12 short hours i've stayed here and i've seen people check out due to him being rude lol this hotel is a joke without an actual supervisor on watch

Beware!!!! If booking pet friendly hotel on a 3rd party website they don't disclose an insane…read more$150.00 pet fee you will be charged on arrival with your pet. We booked through Expedia and didn't know this until we arrived. Staff was rude we paid a $75.00 ridiculous pet charge directly to the hotel as they did us a "favor". Never ever stay there with a pet!!! It's predatory to advertise as pet friendly and not disclose that fee up front! Shame on you Marriott