I went back to Dunkin today because I saw that there was a Dunkin promotion for the upcoming Wicked For Good movie. This experience was SO much better than the last time! The male and female staff members that helped me were so nice!! The matcha drink was tasty and I really liked the donut hole. Tasted nice and fresh! I will be going back to try Sydney's Fizz drink in the future read more

Dunkin' - Wicked For Good promotion. Matcha Latte and 10 Munckins donut holes - Donuts Near Me - Wichita Falls, Texas

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I'm giving their wake up wrap turkey sausage egg and cheese five plus stars! Even delivered thru GrubHub it was so damn good I could've had at least one more! The flakiness of the tortilla was perfection just the right amount between crunchy and soft-never tried before but OMG this was undeniably a great breakfast sandwich read more

This place is so FANTASTIC with customer service both in store and drive thru! Super impressed with the staff and quality of food!

The DD app needs updating for this location. Wichita Falls location on app says curbside is an option, but they do not offer it. I sat outside for about 15 mins. before I went inside to check on the order, which I was then told they do not offer curbside (which is fine, but it would have been nice to know that wasn't an option to begin with) Employee was sitting in the dining area on her phone and was annoyed she had to get up to help me. She came off as rude and unprofessional . She knew my order had come through when I originally placed it as a curbside order, as she pulled my ticket off the machine and said she had my order, which makes me think they have curbside, she just didn't want to go outside. On my ticket, it even says curbside.... read more

Dunkin' - a plastic cup of iced coffee - Donuts Near Me - Wichita Falls, Texas

Omgoodness this was terrible!! The donuts were the worst I've EVER had!! Driving to Circle M is totally worth it!!

did the mobile pick up half the order was wrong. Donuts were awful and that's being nice. Dry, slim to no icing.. i will never go back

I've only went to Dunkin Donuts 1 other time before and now I remember why. Placed a mobile pick up order 20 minutes before my arrival because it was for several people and I knew they would need the extra time to get it prepared. When I arrived and said what my order was for, they acted incredibly surprised and told me to pull forward. My window was still down and I could hear the cashier lady through the speaker box (because she left her mic on) saying how outrageous my order was, how they would cancel it if I hadn't already paid, that I needed to call ahead of time instead of using the app, and that they didn't have enough to fulfill my order (which was not a lot, maybe 3 dozen donuts) and that there wouldn't be enough left for other customers. Customer service at its worst. They did fulfill my order, but served it with an irritated face. Will never go there again. I'll continue to go to Circle M; the drive is worth it and the staff are always so pleasant! read more

love love love dunkin i go everyday!! The foods always good and Jackie is the best with customer service! Knows my order and i'm always leaving with a smile on my face!! The music is always cheerful and the environment is just so pleasant! read more

I love Dunkin coffee and everytime I come to WF from Lawton, I stop in. THIS DUNKIN IS THE WORST! Here's the problems of the last few times I stopped in: My order 1 sausage wrap thing (whatever the cheap tortilla thing is called) and a large iced coffee with vanilla, cream, and sugar. They made a bacon tortilla thing and it took 10 minutes for them to realize it and start the sausage one, another 10 minutes and they gave me both tortillas things burned to hell and an iced coffee with seemingly only cream. Next stop they're out of vanilla, blueberry, and hazelnut flavoring. Next stop they're out of all flavors except fire red velvet and thin mint. It's a coffee shop ... ORDER YOUR SYRUPS! read more

This place is soo bad. The employees are never nice and never seem to be excited when I go there. I feel like the food is way over priced and last time we went all our kolaches were burnt crispy. Will not return and will stick to the local donut shops that are cheaper and better. read more

Dunkin' - a piece of bread wrapped in wax paper - Donuts Near Me - Wichita Falls, Texas

Honestly this place needs some serious corporate intervention. The employees overstuff the cold coffees and cappuccinos with ice to the point that you only get about 25% of beverage and it's gone in 30 seconds. There is also always something they're out of or a broken machine so that they cannot make the drinks properly. I will say at least it's always clean and every time I've been overcharged or had my drink made wrong, they replace it. That's their saving grace. Ideally, make my drink right the first time and actually give me a drink, not ice!!! read more

I traveled for 8 years with my company and there was one thing I always depended on in each airport and city, that I could always get good coffee at Dunkin Donuts. Today that changed. It was the worst burnt coffee I have ever had. I wasted my money, something I work hard for and cannot afford to waste. Dunkin Donuts should know that have a lot of competition. Which will be getting my business going forward. I abandoned their donuts years ago as they are never fresh. read more

Today was my first and LAST time I will go to this store!! I went with my daughter and granddaughter to treat them to ice cream. My daughter asked for a "banana royal" and was told.. "We don't have any bananas", so she settled for a two scoop cup. I asked for jamocha almond fudge on a cone, and was told they were out. I settled for chocolate/peanut butter... the ice cream in the bucket looked rather soft, so I would have assumed that the employee would dig a bit deeper for firmer ice cream. When she handed me the cone, it had already began to drip down onto my hand... I asked for napkins (as none were given) and then asked if I could have a cup to place my dripping cone into. I was given a cup and paid. Much to my surprise. I was charged .30 cents for the cup!! I said "you gave me this too soft ice cream that's dripping down my hand AND you want to charge me for a cup"? Lastly, I had asked the employee approximately how long it would take for a "packed ice cream to melt" as I had a bit of a ride home (over 45 mins) ... the response was "I don't know" ... so I asked, :, would your Manager know"? Her immediate response was "she doesn't know either", I said :can you ask them"? And she said ", she isn't here today". So... after being charged the .30 for the cup and no one "knowing the answer" I asked for the Manager's name and number. I in turn called the Manager, Stephanie and was BERATED for calling her at home, on her personal cell phone, on her day off with her kids, and that she works 6 days a week, 15-18 hours. I said, "sorry, this was the number I was given". I explained what happened and she said, "well there are bananas there, they probably didn't look for them, and they shouldn't have charged you for the cup either".... but continued on saying "but you shouldn't have called me at home". I told her I had not asked for her personal number. She then stated "well that's what happens when you hire 17 year olds" and I said " well you should have a Manager on site then,". After many more excuses and accusations she finally stated " I'll handle it"... to which I replied "what about my .30"? Of note, it's not about the money, it's the principal of the matter at hand. Finally the phone was handed to her husband, who said he was the co-owner, he at least apologized and said he would go to the store to see what was happening. I thanked him for his apology. All in all.... this was a horrible experience and the situation was made out to be the consumers fault... what happened to taking care of the customer, and making it right? read more

Dunkin' - a receipt for a drive thru order - Donuts Near Me - Wichita Falls, Texas

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The employees were cracked out and as they were putting together our wrap we watched them put the egg on a dirty counter to cut it. I'm lactose intolerant and specifically requested anything other than regular dairy milk and they basically just gave me 2 cups with nothing but milk and didn't even put any espresso in it. read more

The employees are always very nice and it usually doesn't take long to get my order. Every time I've gone in the store, it's very clean. Although I love the iced cappuccinos, I'm very disappointed that the large has less coffee in it than a small hot cappuccino. This is every time I order. Their medium iced cappuccinos usually have nite coffee than their large iced cappuccinos. I don't get it. I wanted a bigger coffee, but got less read more

I have to echo the same thing everyone else has said. Very rude and unprofessional staff.

The last 3 time I have visit the drive through they have unfortunately gotten my order wrong. Along with the coffee being water down and the lattes being very bitter. I was very excited when I found out we were getting a Dunkin' and it's upsetting how the business is being ran. read more

Lots of donut choices, and I happen to really like their latte with French vanilla swirl. I wanted to make sure I reviewed because the customer service here was excellent. The establishment was really clean and all of the employees were very polite. Can't beat that for a quick breakfast to start my day. read more

On several occasions when I've gone through the drive through to get ice-cream they have given me the completely wrong order. I ordered a shake and it was as if it was 85% milk. Very disappointing for a place that I was really excited for. read more

Former shift lead for this location: roaches are everywhere, there is a sink backed up so it emits a sewage smell, ants are all in the swirls, the milk machine is rarely cleaned so it builds a white crust all under it, the coolata machine does not get cleaned and it has mold growing in it, the hot chocolate machine has not been cleaned, the donuts are made the day before usually finished by 7pm so about 11 hrs til they are served, the frosting sits and gets hard so the owner adds water to it to make it more of a liquid, the glaze machine is cleaned maybe once a week so there's little pieces always floating around in it, the ovens have never have been cleaned in my whole 8 months of being there so there is a bunch of old burnt crumbs that have fallen and are just in there, i have watched the owner drop a rack of French crullers on the ground and him get mad at me because I didn't help him pick them up to put them on the rack and put them in the oven, nobody there cares about their job so do not be surprised when your coffee was made with espresso beans instead of coffee beans, or grounds because they don't check if they got outside the filter or not, nothing gets cleaned behind, under, on top, so it is very dusty the manager was so cheap, he would get mad at us when we would try cleaning machines saying we were taking up time, he would cut hours from everyone, he wouldn't order everything we needed so a lot of times, I had to buy dish soap numerous times just so I could do dishes, we would half liquid cane and half another swirl just to have more, we had to use out of date milk and creamer, we would have to tell people we were out of things they wanted, the baskin side he never ordered enough ice cream and the once a month he would order it he got nasty weird flavors nobody would like, the manager would not get change from the bank so we'd just have to tell people we didn't have change so he could have that extra bit, the owner had covid and came back after a week and he was still testing positive, he yells at his female employees but he doesn't say anything to the men, walk in is never cleaned there is always cold brew on the ground it's always sticky, donuts fall out of the boxes in the freezer and the owner will pick them up off the floor. read more

We will never go to this location again. Employees were not very friendly and prices were outrageous. When I asked them to get me a small cream cicle milkshake, that they had a poster on the wall for, one employee looked at me like I was nuts. I then pointed to the poster and he was told they didn't have that out yet. If it's not out, why have a poster on the wall??? For the price of 3 people I could have gotten more people ice cream at other places and had better service. read more

They really need to get there flavoring in line... Being a New England native, when you order a damn flavored coffee with cream and sugar you don't put a "swirl" flavor in it (sweetened shot). It's called a "shot". Corporate standards state that they HAVE to ask the customer if they would like a swirl or a shot flavoring which they obviously do not... When I asked why they don't ask the customer what they want, their response was that when corporate came through to see how they were doing, corporate told them not to ask because it takes up too much time! I'M SORRY BUT IF YOU WANT TO SERVE GREAT FLAVORED COFFEE, THEN YOU SHOULD BE TAKING ALL THE TIME YOU NEED TO GET IT RIGHT THE FIRST TIME!!!! They are literally pouring money down the drain by taking short cuts! I have been to this Dunks maybe 6 times and every single time I specifically say NO SWIRL, shot only. They always find a way to mess it up with that nasty swirl flavor If they want to keep this place afloat, they need to get their employees up to gear on this issue!!! How they NORMALLY prepare a flavored coffee, I feel like I could get diabetes drinking it... Not good folks, not good at all. Something so small can make a HUGE difference! read more

Today is July 3, 2020. Yesterday on July 2 I went to dunking doughnuts to order a medium Latte and they said they were all out of medium cups so I got a small. When I came today on the 3rd they proceeded to tell me they were all out of large cup and wanted to place my drink in a hot extra large cup. When I came to the window the lady was being so unprofessional and on the phone the whole time and not greeting me having to have another worker come to the window to tell me my total. They gave me a extra large hot coffee cup for my cold coffee. They did not secure the lid properly having coffee spilled all over my arm when she handed it to me. What if I ordered a hot coffee instead of cold? My arm would've burned. After wards I tried fixing the lid and drinking and it still continued to spill all over me. The lid was the wrong lid that they have placed on the cup. I don't understand how they're out out every cup and lid. So unprofessional and so time consuming having coffee spilt all over me. read more

The hours show that they are open till 7pm. So when I went to get donuts today at 3 pm the donuts should not of been dry as heck!!

They obviously don't cook enough donuts. How are you open all day but run out of donuts? I went at noon and they were all sold out. Went again the next day at 8:00 am and they only had 11 glazed. I probably won't go back. read more

Not to bad for the only DD within texahoma..kinda cool that baskin was combined to it...my son loves the ice cream. And the lattes are strong! So it's not for the weak....the worker upgraded me to a medium from a small for no reason so that's kinda bonus...downfall is the cowboys star on the cup read more

i was extremely disappointed with the service i received at the dunkin. I tried to go use the bathroom and a woman behind the counter who seemed to be the manager said "you can't use the bathroom" with no reasoning or apology. I found this extremely rude and off-putting. Her customer service skills were absolutely horrible. Needless to say I will not be returning to this awful location. I would give it zero stars if i could read more

Absolutely horrible! My two sandwiches were burnt and the donuts didn't even look like normal DD donuts!

I have had the opportunity to visit this location 5 times and have received incorrect orders every time! 2 thumbs down on service

employees always polite, and they do not rush you like they do at starbucks. very helpful and donuts can be a bit fresher but nothing to really complain about. read more

Donuts not fresh and very dry. The clerk told us that donuts are not made on site, but shipped in. They must have been shipped in last week.

Can't believe they always made my drinks wrong! This same lady made my drinks few times and previous times she made them right now she kept making it wrong. I don't understand if it too hard to make an ice caramel macchiato? And what in the world that she would ask me what flavors I want for caramel macchiato?! I mean it's caramel macchiato what u mean? And so I said regular macchiato I guess and then it turned out bitter bland. I don't know if I would go back bc except that lady other people got my drinks right. Im very disappointed. read more

Got 6 glazed. Tasted like day old and charge $6 for it. Never again. Should keep out fresh products or not be open all day

Terrible representation of Dunkin Donuts could not ring up order correctly cannot count change correctly order was wrong remade but 2nd order was never received since the wait was over 20 minutes asked for money back finally gave back 4 dollars. Will never stop @ this location read more

the ice cream was amazing, but the cake cone tasted like cardboard, LITERAL CARDBOARD, the service was a completely different story! i sat in despair as i could see my oreo and cake ice cream (double dipped may i add) melt the same as my heart ( and not in a good way ) was in that moment. the two working employees were LOLLYGAGGING whilst having my ice cream in hand... still melting... the absolute worst ice cream experience i have ever been in or heard of.next time i'd rather stay up all night and wait for braums to open at 6 AM. invest in better workers and cones and i would reconsider the absolute worst ice cream place in wichita. thanks for your time. read more

What a let down, very dirty and service is slow and unprofessional. Don't waste your time.

the lady was very rude and she did not know how to take our order I dont know if she is a new employee or she is just mumbling under pressure and doesn't know what she's doing. read more

Dunkin' Donuts in Wichita Falls Texas is by far the worst Dunkin' Donuts I've ever encountered. I love Dunkin' Donuts. Every time I see one on one of my travels I stop. But every single time I go to this Dunkin' Donuts, where I live, they tell me they're out of the vanilla cream donuts I love. I usually go I In the late Morning or Early afternoon when will they tell me they're out. And I say to myself I'll never stop again but then a month or two later I'm in the area and I say I'm going to try and of course there out. And I think to myself that this is just a mismanaged Dunkin' Donuts that doesn't want to make a profit off people who want donuts all day long. But today I went at 7:48 in the morning and they told me again they are out of my favorite donut. What is wrong with you. I go to Pueblo CO Dunkin' Donuts a lot and they have everything all day long. We need you to go and we need to get a Krispy Kreme doughnut in Wichita falls Texas. read more

Donuts are a little dry and their always out of the the kind of donuts I want. The people are nice the couple times I've gone.

Zavion is hands down the most feel good worker that I have ever seen. He is truly happy to see you and work at Dunkin. It was my sisters birthday today and let's just say she wasn't having the best day. She was in a bad mood on here birthday! We couldn't get here out of it. The arcade we were going to for her birthday closed last minute. And that just added to to her mood. We decided to go to Baskin Robins to cheer her up... I kid you not. Zavion completely changed her mood. Without even knowing it was her birthday he made her the happiest she had been all day. Even more of a smile than when she opened her presents! Then zavion found out it was here birthday... and he gave us recommendations on anything we should get that she would like and his personal favorites. This is truly the type of man that finds joy in everything and anything. My sister tonight is having so much fun and is talking about how nice he is. This is the greatest service I have ever experienced in my life. I'd like to say thank you to Zavion and the baskin robins/Dunkin' Donuts staff. read more