Great equipment, great people and great!!! Service. I have a…read more20 year old series 7 smith machine with multiple functions.The locking pin on my bench broke. One on one found discontinued components and assembled a new retractabke pin for me. SAVED ME $300.00 for a new multi function bench. This company understands what it takes to win customers. 5 stars from me. Larry Podojil

Just a note to say a big THANK YOU to both Body Solid and especially John Wise of the Mishawaka…read morestore for honoring the warranty on my 22-year-old power rack. I submitted a request to Body Solid and then called John personally after a couple days. I quickly received a full new cable set to replace my single broken cable. Excellent service!! Thank you again--and special thanks to John in Mishawaka.

First time in here and I am so impressed. I spoke to Jack and Zach. Both give excellent customer…read moreservice. They have cardio equipment, weight lifting equipment, accessories and more. If you're looking for for protein powder, bars or drinks, they have the biggest selection I've ever seen. I bought kettle bells today. The next time I need gloves or anything I'm coming here. I'd rather give my dollar locally than the big box stores.

Conner and the folks who sell are great to deal with The…read morerepair person when there is a problem does not deal with it as fast as I'd like. I initially was upset but the service manager called back and explained that the company computers are sometimes not registering my serial number and has arranged for someone to come out Anyone can sell a product but it's the service that makes one stay with a company

Great service, selection and price. Much better than another local establishment. Purchased on…read moreSaturday and was installed by Wednesday. Highly recommend!!

Just purchased an air bike and a rowing machine! The selection at this store was fantastic - all…read morehigh quality equipment, no flimsy workout machines that you find at discount stores. The sales staff was knowledgeable and low pressure. The equipment was in stock and delivered in 4 days. It came assembled - thankfully we didn't have to put it together. The prices were competitive. I highly recommend this company!

I recently purchased a stair stepper at Fitness Factory on North Elston Ave. Ken, the manager, was…read morevery efficient and helpful. He is extremely knowledgeable. If you are looking for fitness equipment, this is the place to go.

Julian was awesome! Great at helping figuring out which kettlebells would suit me and my family!…read moreWill be returning when I need to upgrade my weight!

I called the store with some questions on two occasions and both Chris and Jay were super helpful…read more Answered all the questions I had honestly and were not trying to upsell me anything. They even cautioned against some things and gave solid reasons why. I ended up making a purchase and they were both super accommodating. I will be back for any other gear that I need.

Bobby and Chris are fantastic. They gave me a lot of information on different treadmills and…read morehelped me select a good one that fit my needs. After it was delivered I had some issues accessing my free 30 day IFIT trial. I called them and they helped me work through my issues. Great guys to work with!

I like this Dicks. I have found some terrific sales while there. I also tend to buy my running…read moreshoes there and I have never been let down. One man in the shoe department spent 45 minutes with me getting the right shoes. If you go with the right time, you can get great stuff for low prices. Other times you'll spend a small fortune.

The store clearly shows that they have the shoes I want and 2 in stock. We drive 40 minutes to the…read morestore and they have none in stock, I got dicked

I purchased a refurbished Precor elliptical trainer from Boris at Fitness Warehouse. It was a…read moregreat buying experience. I was given lots of information at the time of purchase. The delivery process was two-steps, and the time to delivery was several weeks, likely due to the time required to refurbish a unit. My elliptical was very carefully packed and first delivered to my garage on a pallet. A couple days later, technicians came and set the unit up in the room I use as a gym. The unit is in great shape and works perfectly. I am delighted. From beginning to end, my elliptial purchase was handled professionally and attentively. Thank you Boris and Fitness Warehouse!

The most difficult things to find during Covid-19...toilet paper, clorox, paper towels, purel and…read moredumbbells. I've found it impossible to find dumbbells anywhere and finally found what I needed online, but that was weeks ago and they still aren't here. After trying to make do with my wimpy weights for a peloton bootcamp class I called Fitness Warehouse to see what they had in stock. I was delighted to hear they had weights of every size. I asked them how to purchase (I've basically forgotten how to shop during these times) and they told me to come on by. I put on my mask and gloves and made my way to Fitness Warehouse, which is open til 6pm during the week. I was greeted a few friendly men who showed me a few different options. I was thrilled they had had exactly what I needed and weren't price gouging the weights like the rest of the industry. They were also nice enough to throw them in my trunk for me. I stopped at weights, but they had tons of cardio equipment, balls, kettleballs, bands and everything else one needs for an in home workout. They weren't wearing masks themselves today so I was glad I had mine on, but kept a good distance and I felt safe shopping there.

A plethora of fitness equipment at bargain prices, this place is great!…read more I've stopped in twice now, in as many weeks, and both times have been enjoyable visits. While I will be the first to say that they don't have EVERYTHING they do have a very good selection of weights, bars, dumbbells, kettlebells, machines, rigs, racks, etc. etc. If you're looking for something fitness related I would look here first. Now, they are owned by Body Solid so most of the stuff is branded as such. However, if you're not a very particular person (and seeking a specific brand) you should be able to find most of what you need here. For most stuff, brand doesn't matter. For other stuff it does... so check out here first and then acquire any additional items online. What I really like about this place, aside from the affordable prices, is the staff. They have always been very friendly, helpful, and honest. I asked about a few specific items and they guy lamented that they didn't carry it and I'd be better off shopping online. He didn't try to cross-sell me something I didn't want, or pressure me into ordering through them... I like that. It's a way of doing business that is going to keep me coming back to them in the future. Also, they are more than willing to help you carry stuff to the register or out to your car; such service! I'm a big fan of Fitness Factory and will be returning to them again in the future as my garage box takes shape (pardon the pun).

The service was great, the person I spoke to was knowledgeable, and he spent time answering my…read morequestions. The only problem was that I was told the items would be ready to be picked up in 7 to 10 days. It is now approaching 2 weeks and it still has not been delivered to the store for me to pick up. This was a surprise for my son.