I bought some wedge sandals in Dune a couple of weeks ago. I wore them once to a wedding but some of the colour scuffed off on the heel at the top of the wedge. I took the sandals back, but the girl would not take them and basically said it was the way I had worn them and that anyway they were supposed to look vintage.
I think if you pay over £50 for a pair of sandals you should be able to wear them more than once without the colour flaking off. It was not the girl's fault, but I feel as though they should make an attempt to satisfy the customers and not be rude.
I have also made my complaint at a local site http://www.abittoomuch.com/complaint/dune-poor-customer-service where people who have had the same experience can support me. I am very disappointed and I don't think I will be shopping there anymore. read more