My daughter attended since she was 15 months old (22 months now but we will be moving soon), this was her first daycare experience. I was drawn to this place due to the Spanish immersion and while I cannot say she has picked up much Spanish (yet) her vocabulary has exploded tremendously since being there. This is a family-run business with a range of caregivers younger, middle aged, and older. I have had nothing but good encounters with each of them and what stands out is that all of them can tell me about my child. This lets me know that the ratio of caregivers to child is small enough and/or that communication is good between employees. While this is not a state-of-the-art facility, the director takes the time to communicate with parents about the child, going as far as texting me pictures on occasion. The one time my daughter fell off a toy slide, she communicated and texted a picture of that immediately (it was nothing really). In other words, I feel like the employees care and my child is safe.
I have not been inside much due to COVID-19 restrictions but on occasion I have been invited in to observe my daughter's classroom. Again, this is not a fancy place but it is up to standards and clean. I will say, it is up to the parent to inquire about the child's day as they don't really volunteer a lot of information if not prompted. I don't think is necessarily lack of transparency they just don't have a protocol for daily reporting. In their defense any major concerns are disclosed promptly (i.e. child threw up, has a diaper rash, is low on diapers, etc.). Its more the little things they don't offer unless you ask (how did they nap? Did they eat well? what was their mood? etc.). Another note is that there have been times I am returned the wrong bedding or clothing to wash over the weekend, so clearly label your child's belongings. I don't see a reason to make a big stink about this as eventually, everything is returned and with a sizable daycare these things seem inevitable to me, I only mention them because I know some parents are very particular.
Overall I think they deserve 5 stars if you are not picky about the small things and are mostly concerned with safety, transparency, and staff who genuinely care about your child. read more