Absolutely horrible. Called earlier this week to make sure I was booking a time that was available…read more Talked with the manager and booked for 10a today thinking it was open and available. Today at 10:10 called and discovered the same manager I had talked to "needed to find two guys to come out to us" and at 11a got a call to find out it couldn't be today but I could reschedule for tomorrow. We of course planned our move for today and scheduled a moving service that will actually abide scheduling for tomorrow so we had to cancel. The manager was profane towards me and we are still waiting on our refund...

These guys are great. They were a ray of sunshine on a cool and rainy day. No hassles and frills,…read morethey just delivered great moving services for awkward items in tight spaces.

I've spent many years in bigger cities where there's a yelp review for everything...not so much in…read moreJamestown and Warren, so throwing in my two cents. I had a local moving company that my family used for years, but the owner retired and sold the business, so I was looking. And looking. Turns out two large moving companies in Jamestown went out of business in a short time. Up against a deadline, I was blindly calling with little success. I was worried I'd end up having to get somebody from Erie or Buffalo, or some amateurs. Then I called Dan's. Lo and behold...somebody answered the phone! And not just somebody, but a very nice and professional person who took appropriate information about my moving needs and said she'd get back to be shortly with a quote. And she did! It was a very reasonable quote and I asked about availability for a specific date. She said it looked good, but wanted to confirm with the dispatcher and would call back. And I got a call back a couple hours later to confirm my preferred date and time and the locations. Boom, all in one day, after a week of calling around. On moving day, the gentlemen arrived promptly at the specified time, were courteous and professional, carefully loaded and unloaded quickly and efficiently, and when I paid the bill, it came in under the estimate because it took about an hour less than estimated. My parents are building a house and will need movers in a few months and will also be calling Dan's. I was so pleased with the service and professionalism and would happily use Dan's again. Please, do yourself a favor and call Dan's! Why don't people in WNY Yelp? Anywho, in the last month, Dan's has moved my parents and me (again!). This time (for me) a long-distance move with a stop near the pick-up, a storage unit near the drop off and So Much Stuff. On time, super professional and friendly. Loading and the first stop took 9 hours in a 105 degree heat index (yes, I got water and tipped well)...such troopers, always super mice and professional. I hope to stay put for a while, but if/when I move again, I know who I'll call!

thank you !! it was an efficient and affordable way to move. customer service answered our…read morequestions and helped us along the way. the driver who dropped off our trailer, William L. was very helpful and courteous. he made sure everything was correct and placed the ramp where we could easily load the trailer. he went above and beyond. !!! we would recommend this service for long distance moves

The stars above are not enough for this awesome company. When I arranged for them to drop off and…read morepick up was super easy, then I got an email so I could track my things. This was a really cool perk and when it arrived at our new home they were prompt and nice. If you need to move your household goods, this is the way to go. Way to go UPack.

Our parents had been in the same house for 55 years. They were going to move 400 miles away to be…read moreaway from Western New York weather. I got quotes from a couple different companies, but Wayfinder stuck out. For price, and for the "value added" services that can't be measured. The homeowner insurance for our parent's policy was pretty comprehensive - so we were going to opt away from getting insurance through Bekin. Dale from Wayfinder asked us to confirm if all perils were covered - including if a Bekin representative accidentally damaged the contents. He was spot on - that specific peril wasn't covered- so we decided to add the insurance coverage. We never needed it - these guys were so careful, and everything arrived in great shape. A team of 4 guys came to moving day in Jamestown and each one was as nice as the next. One guy stayed on the truck to organize each box and item as it came onto the truck, one guy took care in itemizing each item as it was loaded, and two guys carried the stuff into the truck. From the basement, from the first floor, and from the second floor. No nicked corners, no problems. They understood that they weren't just moving "stuff". They were moving a life. They helped us settle up some of the remaining furniture into place since the full contents weren't being moved. I wish I could remember each of their names. I think Ron remained on the truck, and James did the diligent inventory work, but I may be wrong. They were all so kind. It was an emotional day for us all, and they were compassionate and professional. Brian, our driver, was there in Jamestown, and right on time at the designated time in Virginia. He was professional, and helpful. He brought Jose for the unloading part in Virginia. What a sweet man he was. Both Brian and Jose went out of their way to indulge all my - "this goes in my van" - and - "please take this from my van and bring it inside" and efficiently get everything off the truck and into the apartment. I never felt rushed as I went through the checklist and and made sure each box/item was accounted for. Back to Jose - not only did he notice that the bed would likely slide because it would be on hardwood floors - he recommended that we get little feet for the legs of the bed - but he noticed that one of the workers felt uncomfortable. She was leaving her shift at the facility - and the moving truck was near her car. She had plenty of room. But he asked if he could help - he stopped what he was doing - and he got her keys - and backed her car out of her parking spot -and away from the moving truck. So incredibly thoughtful. I would decidedly use them again. They get it.

From the owner: Wayfinder Moving Services is a moving, packing, and storage company that strives to have the best…read morecustomer service in the moving industry, all while being the best company to work for. When you hire a mover, you are not only hiring someone to move your stuff, but you are hiring someone to help you navigate through the moving process. Professionalism, training, and behind-the-scenes systems are how your valuables get from Point A to Point B, staying completely intact. Yet, at the same time, moving shouldn't be so serious. While we are known for our extreme care and conscientiousness, we have a culture where smiles, jokes, laughter, and light heartedness are the rule, not the exception. After all, we are just a bunch of grown men playing with dollies Our mission: To break the mold. Without breaking your stuff.