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DUKE AND BLONDI SHEPHERDS

5.0 (1 review)

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9 years ago

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Woof Gang Bakery & Grooming - Max loves his groomer. Cute little bandana. He musta really fell in love with her.

Woof Gang Bakery & Grooming

(24 reviews)

Messi has never smelled better! The team at Woof Gang took such good care of him, and they even…read moresent us the cutest photo of him after his groom. He's always so happy to see his groomer Star - he gets excited the second we pull in. Thank you for treating him like family!

I switched to this groomer even though they're double the distance & quite a bit more expensive…read morethan my previous groomer because a friend recommended them, specifically saying they treated her dogs like their own. For my first appointment with my two dogs, I accidentally went to the wrong location. I called & the receptionist helped me get to the correct one. I arrived 20 minutes late, and they said they no longer had time for a full groom & could only do a mini groom. I wasn't happy, but completely understood. The night before my second appointment, they called asking me to change my appointment time to fill a gap in their schedule. I gladly rearranged my day to accommodate them. Today, 4 weeks later, I arrived for that appointment. I normally keep my dogs on a 4-week full-groom schedule & their coats short to prevent matting. When asked how I wanted them cut, I explained I wanted the same style they currently had, just shorter. The groomer cut me off, somewhat rudely, stating my dogs had never had a haircut there before. Obviously I know that. I clarified that I meant their CURRENT style/shape, taken down to half the length, and let the interaction go. After I got home, the receptionist called saying one dog was matted all over, needed to be shaved & I'd be charged a $20 matting fee. I explained that this was frustrating considering THEY chose not to cut them at the previous appointment. I understand their time constraint because I arrived 20 minutes late after going to the wrong location, but what did they expect when a doodle goes 8 weeks without a full haircut? They mat easily even with grooming every 4 weeks, which is why I keep them short. I wasn't upset that they couldn't fully groom them the first time. I wasn't even upset that she needed shaving. I was upset by how everything was handled. When they needed ME to rearrange my schedule, I accommodated them without hesitation. When they couldn't accommodate my full groom, I understood. A client/service-provider relationship goes both ways. When I picked them up, I said I wanted to see my dogs before tipping. Asking for a tip before I'd even seen the service was odd, and after the interactions that day I wanted to ensure they hadn't been accidentally nicked during the shave. I tried discussing my concerns with the groomers. Why not call me directly to discuss the situation/options? Why not attempt something like Cowboy Magic or coconut oil to demat before shaving? I was told her coat was "unsaveable," she was badly matted all over, and as the owner it was MY fault because I should brush her every day. I tried explaining I've only ever had one matting issue before & clearly know how to care for my dogs, but I was rudely interrupted every time I tried to speak and could hardly get a word in. Here's my point: If they noticed matting at the first appointment, why not say, "Hey, we noticed some matting starting. We didn't charge you because it wasn't excessive, but brushing more frequently will help prevent it & save you a matting fee next time." THAT is someone I would listen to because it feels like a partnership, rather than being treated like a neglectful owner. And today, imagine if the groomer had called and respectfully said, "Hey, I wanted to keep you informed. She's matted all over. I know your first visit was stressful after accidentally going to the wrong location, and now it's been 8 weeks since her last full haircut. We tried X/Y/Z to save the coat, but unfortunately we need to shave her. Can we make a plan together to prevent this in the future? It'll save you money & keep her comfortable." That would have been an ENTIRELY different situation. You cannot treat clients like a nuisance, tell them they don't properly care for their pets, refuse to let them speak, AND charge $110 for an 8-lb dog and $120 for a 65-lb dog. I highly suggest customer-service training for the groomers. I've never had an issue with a groomer. I normally tip 30% and even bring holiday/birthday goodies to my vet & groomers. Today, for the first time ever, I left $0--not because my dog was shaved, but because of how I was treated. A groomer-client relationship should be a partnership in caring for someone's pets. I'm not a veterinarian or groomer--that's WHY I partner with professionals to provide the best care for my babies. I drove 30 minutes out of my way and willingly paid more because I don't mind paying for better quality. You could have gained a lifelong client simply by handling this situation with communication, kindness & professionalism. DO NOT COME TO THIS GROOMER! You will be treated like you're just a number.

Blue Sky Puppies - Orlando - Hiking

Blue Sky Puppies - Orlando

(55 reviews)

Horizons West / West Orlando

Start with the good: store was very clean, puppies looked healthy, and lot of variety and in the…read moreend, We did end up leaving with our puppy. Areas that could improve: 1. store was very small, and unfortunately Saturday was packed with people. If Saturday is most the people, perhaps making a reservation only would be a better experience. 2. The staff working was friendly, but only one spoke English. Clearly more employees are needed to help. 3. The processing time was horrible. I think we were just waiting for 3hours. Again, this was caused by high volume of people and only one person who spoke English. 4. Overall puppy purchase transaction was let's just say underwhelming. When spending amount 1k on a dog, I expected a little more. A nice "welcome packet" partnership with other local businesses giving pet discount items, etc. We did get a bag of puppy food and can of wet food. That's it. 5. The amount of redundant forms could really be streamlined by using a tablet and basic technology

DO NOT BUY A PUPPY FROM THIS PUPPY MILL RETAIL FRONT!!!…read more We bought a Corgi in, April of 2025, as cute as can be and we fell in love with him. Do they have cute puppies, that is for sure. However, the breeding behind that storefront is seriously flawed and the health of their puppies is in serious doubt. At the end of March 2026 on a Sunday night we had saw that he became lethargic and needed to go to the emergency vet, otherwise he was going to die. At the Emergency Vet and the Specialist that we seen afterwards we found that he had congenital kidney disease - essentially he had the kidneys of a 13-14 year old dog at less than one year. On that fateful night in March on a Sunday, we had to take him to the Emergency Vet at a cost of $2,000 to find out that his kidneys were failing. From the perspective of Blue Sky Puppies, because we took him to the Emergency Vet, and hence, we found out about their bad breeding - that voided our warranty of our puppy. These people are just sick in the head and, from my perspective EVIL - have the puppy suffer and take them to one of their vets the next day, or even a regular vet - thus increasing the chance the dog would die and thus be out of their concern. He eventually pulled through, but the clock was ticking. The specialist gave him initially 1 week to 1 month. With a change in food and additional medicines and then fluid therapy coming down the end we were able to give him 7 months of life at a cost of multiple times his initial purchase price. Blue Sky Puppies took no responsibility for their defective breeding and weaseled out of their guarantee and we had to foot all of the bill. Our puppy died this Thursday at a year and a half and never got to see his second birthday - a hole that just can't be filled after a long battle that we knew we were going to loose. So, long story short - YOU CANNOT TRUST BLUE SKY PUPPIES. They do not care about the dogs and they do not care about you as a customer. Their warranties mean nothing. From my personal perspective - they are EVIL. Their license to operate should be revoked.

DUKE AND BLONDI SHEPHERDS - petstore - Updated October 2026

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