This is a genuine (and i hope, fair) review ... I run my own small firm so I do not write this likely However, I do wish to save you a repeat of my experience I left my laptop in for repair 2 weeks ago as it had crashed When i rand to ask about progress 2 days later (as i'd heard nothing despite being originally being told it would only take 24 hrs to repair), i was told the computer's operating system and hard drive needed complete replacement That night, I had cold feet and thought it better I just by a brand new computer as it would come with a built-in camera etc. I was willing to lose my deposit and tried to cancel the work the very next morn but was told over the phone the work was 90% done, so i thought - fair enough ... trust the experts, right? 140 Euro the less in my pocket, 3 days and 2 return visits later, i finally had my laptop back and working...well, sort of. My wireless ability would now only run with a USB connection supplied on a "temporary" basis by the shop who said they would repair this 2 days later - i still haven't received any call so i think i'll need to attach this connection every time i want the internet. In addition to this, the promise of a package of new anti-virus protection for the year and a new operating system upgrade - turned out to be a bit of a red herring. The Anti-virus was simply a free online one (AVG, who i've since been told by a IT geek, is actually very bad), and the "new" operating system is my old Windows Vista trial. So no great leaps into the future there. Also, i was not even offered return of my "old, damaged" hard drive which does raise more than a little suspicion upon reflection. Overall, I wouldn't suggest going to them in hindsight as the owner, who appeared friendly at first, was very uninterested when I went to collect my computer. ZERO after sales service. Take the money and run seems to be the mantra unfortunately read more