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    Duane & Keith Goodwin Dream Vacations

    5.0 (1 review)
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    3 months ago

    We experienced great service and communication throughout the entire process. Thanks for your help.

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    Ithaca Sun Travel - Dreamin' of the South Pacific?

    Ithaca Sun Travel

    3.7(6 reviews)
    16.3 km

    I called this travel agency to ask questions and get information about booking a flight…read more Since I was not ready to make my reservations as I was getting information so my husband and I could discuss what we wanted to do this agency was extremely rude and very sarcastic to me. They also told me there is more than 1 airline that has a direct flight from upstate NY into Raleigh/Durham airport when in fact there is only 1. Had this agency been willing to answer my questions so that I would know what my options were and if they were polite to me I would have considered using them to book my flight. I'm not sure how this agency is still in business when they are so rude and unhelpful when a potential client has questions.

    Unfortunately I had two horrible experiences with Ithaca Sun Travel. About a year ago I purchased…read moreFirst Class airline tickets from Newark NJ to Dublin, Ireland. Tammy, the Owner, did the purchase for me. She had all my information, including the fact that my son and I have two different last names. When I got to Newark Airport I was informed by the airline that they would not allow us to leave the country -- that it has been Ireland's travel policy for a long time to not allow an adult and child/children traveling under different last names to enter the country. I was horrified obviously and when I reached out to Tammy I was told very simply that it was not her fault and that she "cannot be expected to know the travel regulations for each country". She actually stated that because I travel a lot I should have known....clearly I disagree. Her email is as follows: "Lisa, yes I help clients purchase many aspects of travel for great prices. I help clients plan and coordinate their trips. I purchase airline tickets with the legal names that my clients give to me. It is not up to me though, to research every destination to tell clients the rules and laws of the country, much less the rules contained within divorce/custody court documents. This is up to the traveler to research and understand their own travel. I advise of passport and visa requirements. There are many things that can stop a traveler from boarding a plane from criminal records to incorrect names. There are many rules of travel that I could not possibly tell each and every client. You have traveled fairly extensively, I would believe that in your divorce/custody court documents, if that is the case, that you would have known what was required for your son to travel with you. I do not know everyone's individual situation.". While she refers to a divorce/custody situation in her email this situation had nothing to do with this -- the simple fact was that my son and I have different last names. I read an article that 500,000 women last year had this problem when traveling in 2017. Tammy should have been aware of this and advised me accordingly. Previously I purchased a cruise package from Tammy. Unfortunately I bought the Dublin tickets before the cruise trip. Had the cruise taken place I would never have used her for the Dublin tickets. Although we purchased the cruise about 6 months before it was to embark, about 1 week prior to the trip Tammy informed me that the "balcony" room I booked and paid for was no longer available. I was incredulous. We were forced to take a room with a window only. Tammy also did not make us aware of the hundreds (and I do mean hundreds) of dollars in extra and unavoidable charges made by the cruise line including gratuities that were nearly $100 per day. Use Ithaca Travel Sun's services with caution.

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    Off the beach in Aruba

    Duane & Keith Goodwin Dream Vacations - travelagents - Updated May 2026

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