We have a new build home (2022) and had mold in the kids bathroom because the water was hitting the…read moretile on the back wall and spilling out onto the ground and trim. Dmitri came out and remiated the mold and cut the drywall to ensure all mold was taken remediated. Alex then came and fixed the drywall and painted the wall the exact color, making it impossible to know work was done. We also had him install a new glass shower door to ensure this doesn't happen again. Alex did a great job installing the door and caulking to ensure a perfect seal. I'm very happy with the work and highly recommend.

About 3-4 weeks ago, I had the unfortunate experience of walking down the stairs to a partially…read moreflooded basement.  Anyone who's had water in their basement knows that there is typically a moment (or longer) of panic.  Throw your hands up...what do I do?!  Typing in "basement water cleanup" into a search engine, and we picked the closest one.    We definitely picked the right one!  It was later in the evening, and Water Cleanup Experts was at our house within an hour!  Alex P. and his small crew were professional, meticulous, provided guidance and insight, and amazingly efficient!  In a dismal situation, Water Cleanup Experts helped to ease the "pain".  Thank you Alex P. and your coworkers for mitigating the damage in our basement and providing the expertise and diligent work to dry and clean our basement to a level that seemed unachievable at the onset of the situation!   My delay in posting this review is by no means a reflection on Water Cleanup Experts.  I would highly recommend this company to anyone that has the unfortunate need for their services.

In stressful times these are the people you need. They provide the roadmap to return your home to…read morewhat it was. They are polite, hardworking and considerate. They deliver on their promises. Tom is a great coordinator with his crew.

When my elderly Mother's hot water tank went the drain next to it was plugged and then the sump…read morepump apparently was on the fritz too. She had recently injured her knee and couldn't go into the basement, so didn't realize this had happened until she didn't have hot water. Well, I get there to find her entire basement with a few inches of water. I had to call a plumber to fix the drain and her insurance company gave me a list of companies they pay directly for a clean up claim. I had called several companies before Sullivan's and they were busy due to recent flooding in the area. Ken was nice, understanding and was able to squeeze us into his already overflowing schedule. Within days his crew came to clean all the wet items out of her basement, sanitize and then set up the dehumidifiers and fans. I cannot say enough about how this put my mind at ease. I was so worried about mold and my Mother's health. Thank you for your help after such a stressful event. The actual cost wasn't terrible either!

We had very prompt service, reasonable prices and they did a really thorough job. Our carpets have…read morebeen cleaned before but this cleaning was extremely well done. That included carpets and a chair. Very satisfied.

Champion Carpet Cleaning was Fantastic. I could not believe the before and after of the carpet-…read morebedrooms, hallways and long stairway. They were beautiful!! I also learned from Dave who is very knowledgeable and will use the information for future carpet care. I found the price to be very reasonable. I Highly Recommend Champion!! Thank you Dave and Kim.

Reanna and her team really are the best!! My basement was a mess with a ton of stuff that flooded…read morefrom backup after the storm.She was in contact right away and they were able to come first thing when the water went down. They took care of everything. THey cleaned everything really well and even took the extra step of getting the bigger appliances and bulky garbage taken care of so I didn't have to go through more trouble. They were all so nice and considerate, also very careful and thorough with cleaning the items and making sure the basement was fully cleaned. Couldn't recommend them enough.

From the owner: We put our customers need first ! Our crews are very friendly and do their very best to provide the…read morebest cleaning and cleanup services to Western NY

Carpet cleaning I used them for many years to clean my…read morecarpets and stairway that were carpeted. They always did an excellent job and I was pleased when they finished. I was always pleased with their performance & the finished product. Professional work.

The amazing: Their…read morewebsite. Its fantastic. It gives you a running total as you add or subtract services. And it shows you the available dates + times. Availability - they were able to come onsite next business day. Similar companies were two weeks out Onsite employees were informative, kind and work diligently. OK: The service. I kid you not, the air in my house seems cleaner when the heat is on. But I wish they showed me all the crap they pull from the ducts. Did they collect a hairball or a garbage dump worth of material? And I dont think the tile washing was worth it at all. I've cleaned the floor better myself without the tools the fellas brought. And my grout looks like it was hardly touched. Bad: Price - While their pricing was only slightly more than other companies I researched, this was not worth it. It was beyond petty that I was charged for a second room because of a small landing from my kitchen. Leftover mess - While they did a great job cleaning the ducts, they kicked a ton of dust into my newly finished basement. It feels like they cleaned one thing only to make a mess in another Unless you're in desperate need of duct cleaning or carpet cleaning, this isn't worth it.

I can't recommend them enough. They were quick to respond to my request for an appointment, showed…read moreup on time, and answered the questions I had for a very specific service. Would definitely call again for services.

I read a review how it was the best carpet cleaning ever so I thought I would give it a try. Wow…read morethe review was ABSOLUTELY right on! I was thinking I may have to replace my carpet, but after Capitano Restoration, I no longer have the expense of getting a new carpet. Highly recommend.....you will be more than satisfied. Prompt, courteous, professional and reasonable!

The property management team handled our roofing issue incredibly poorly. There is still a large…read morehole in the roof that lets in daylight and wind. The job was left uncompleted, and a professional inspection confirmed the entire roof now needs to be completely redone. The company has since cut off communication, refused to meet with us on multiple requested dates, and won't answer inquiries regarding the incomplete work.

I have been disappointed With the communication and timeliness of their service. My experience with…read morethem is still going on. I feel like I have to beg to find out when they are coming to do something. All very piecemeal. My daughter had her entire house sided in 3 days By another contractor. My job is so much smaller., feel like they expect me to waitvuntil it is convenient for them, and they do not take scheduling seriously.

This company is great. They were fast and courteous they had great prices and they were very…read moreprofessional. They showed me all the documents ex. Insurance, certifications, and proper contracts.

From the owner: Get your home restored to the way it was! Our local, fully licensed and insured company offers…read moreservices ranging from damage restoration, carpet cleaning, tree services, mold clean up and small contracting jobs. We aim for a one hour response time - getting to you right away to take care of any situation. With over seven years experience dealing with water damage, our company will work quickly to address the situation, keeping you updated along the way to the moisture levels and our process. Never hesitate to ask us a question! Also, as a certified handyman, our services include doing basic repairs like drywall and painting, helping you avoid bringing in more workers. Our chemicals are as safe as they come, we aim to keep your family safe and happy. Locally owned and operated, we also offer top of the line carpet cleaning, designed to have your carpets dry and ready to use one hour later. As an IICRC certified cleaner with years of experience, we can expertly get you house in shape. We offer discounts on multiple rooms. Our mold services work in both emergency situations and with dangerous black mold that could be in your attic. Our work takes away the black mold and leaves your house as good as new. we can provide information and MSDS sheets for any chemical we use in your house - giving you peace of mind.

They refused to come out after asking me the same questions as last night when I spoke to them,…read morethey are rude nasty insensitive and not caring for handicapped people they are prejudiced I highly recommend that you stay away from them and find a more reliable plumber

Absolute nightmare to deal with. Was promised on three separate occasions over two day that someone…read morewould be out to fix a clogged drain. Was told that service technician van broke down on day one and that they were running behind because of it, promised to have someone out got a call 1.5 hours later telling me they won't have anyone available to come out, wanted to reschedule appointment so I agreed, took a half day off of work and scheduled an appointment for the next day between 12:00-2:00. Low and behold they never showed up, I called company back to be informed that they were running at a full delay and that they promised they would have someone out today to fix it but no time frame, they called me back a couple hours later said still running behind but rest assured we will have someone one out tonight. Received a call back around 5:30ish and was told they won't have anyone to do the work tonight, asked for a manager and was hung up on. I called back spoke with manger Van and he told me that the guy who was scheduled to do my service left early and couldn't get anyone to take the job, was offered to reschedule and 10% of the service. Told him 10 % was unacceptable and he hung up on me after it told him to just cancel everything. Extremely unprofessional and nothing but lies come out of their mouths, would strongly recommend a different plumbing service as this was clearly a waste of my time.