Generally unresponsive and lackadaisical rental management. Wish they did better. Seems to be one…read moreperson show.

I would advise to stay away from this company. They make promises that they cannot deliver on…read more Extremely flaky and unprofessional management team.

Where to begin.... I echo most all of the negative sentiments expressed in the previous reviews…read more The positive ones rang hollow. Likely compensated testimonials and mendacious to be mild. DO YOURSELF A FAVOR! STAY AWAY FROM THESE JERKS! A MINUS 1 RATING IS FAIR! They discriminate against African American people and LGBTQ+ folks like myself. Their repairs are done with bailing wire & chewing gum. If I were the owner I would get rid of them just for that alone. No regular maintenance. They don't cover pest control (???!!)! Their word means nothing. They are dishonest and without integrity. You will rue the day you met them. Seven years I've rented from them. Always early on the rent. Never late. I've taken care of the place just like I would my own house. Indeed I have either fixed many things around the place myself or paid someone to do it just to avoid the hassle of dealing with them. They're shameless. If you submit a work order they assume it's in bad faith and you're informed how you will be charged for anything and everything. Did I mention how they maintain the place? They don't. Let me tell you a little story. One early summer day in 2020 I came "home" from work and saw there was a great flood emanating from somewhere on my street. "Boy, somebody must have left their garden hose running full blast!" I thought to myself. Until I pulled into the garage and saw it was coming from my house! Turns out the entire bottom floor of the place including the garage was completely flooded with nearly 2 inches of water. It was a nightmare. A pipe in the wall had burst, evidently not long after I left for work that morning. I called them Immediately. They had folks out there right away. Johnny on the spot they were! I was impressed. But before you're reassured consider: They weren't helping me at all. No sir, not one whit! They were just limiting the extent of damage to the property. Fair enough. That's their job and that is the only thing they did well in 7 years. Kudos. Deafening fans!! Uughh! Well, one month went by. Then two months. Then as 3 months approached and with half of the house still uninhabitable after the flood and with no repairs in sight, I couldn't take it any more! Covid this and Covid that. They couldn't get workers. They couldn't get materials. I'm a medical professional and I knew Covid was no joke. I was understanding for the first 2 months. But there is a limit. No more! I informed them I would resume paying rent just as soon as the property was back to normal but not until then. The only thing they responded to more quickly was the flood itself. Suddenly they were steppin and fetchin like their heads was on fire and their arses was catchin! Literally the next day people were at the house beginning the repairs. Covid my foot. Then no AC for 2 weeks. Again I mentioned no rent. Wanna know what happened? You guessed it. The very next day repairmen were onsite and it was fixed. Uughh!!!! And don't get me started about their twice a year, so-called "safety inspections"! Hey man, I get it. You wanna make sure a tenant isn't running a meth lab on your property. No problem. But the bald faced dishonesty behind their stated reason (safety, remember?) really annoyed me. After year 5 of being an exemplary tenant I appealed to them: "Hey guys, we have this long track record now. You know me and I know you. Isn't once a year at this point sufficient?" "No. It is not" I was adversarially informed. Fair enough. But Grrrrr!!! The "safety" inspections really bothered me because I'm not a moron. They had nothing to do with safety. They were snooping through my place and invading my privacy without reason. I know because I was at home more than once when it was conducted. They ignore true safety issues like the fire alarm they were told about which still needs replaced. And the 1/2 inch thick layer of black mold coating the master bath shower before I moved in which consistently eluded their safety inspections! Despite asking for it to be cleaned before moving in they did nothing at all . They suck!

Worst rental experience in my life! Rude staff! Without a…read morefridge for 8 weeks. All I got was the run around!! Stay away!!!!

very unprofessional only care about getting your money . When they get your money you won't hair…read morefrom them they will ignore you

From the owner: At Triangle Specialist, we will help you find the perfect place. A locally trusted Raleigh, NC…read moreProperty Management company, we specialize in both residential and commercial properties.

The worst rental agency we've ever dealt with. Even though things were listed on our move-in…read moreinspection report as broken or missing, we still got charged for them to be replaced. The house was a disaster when we moved in - the carpets hadn't been cleaned, it was infested with fleas. There were several things in the garage - paint cans, boxes and a microwave - so we left it when we moved out (seeing as it wasn't ours to begin with). THEY CHARGED US to remove that crap! There were screws in the halls and bathrooms (not even entirely sure why because they were in odd places, near the ceiling, above the bathtub, etc) and they charged us to remove those and for a gallon of paint to patch!!! I can't believe we were charged for stuff that wasn't ours. Ridiculous. Be very careful renting from this company. You will be charged for stuff that you had nothing to do with and who knows if we'll ever get our money back.

We rented a house managed by Wilson West for two years, and our experience was mostly positive:…read more-- The house was not thoroughly cleaned on move-in. Not filthy, but not professionally cleaned. -- Maintenance requests were handled promptly and efficiently. -- Lease payment was easy (it's done online through the "tenant portal"). -- Upon move-out, communication was somewhat slow -- evidently we moved out just as our property manager left the company -- but they eventually returned 95% of our security deposit, and they were friendly with us while we consistently bugged them about it. Overall we had a good experience with them.

They servicing our Driftwood Manor community. I mean - they suppose to do that. In fact working…read morerequests statuses do not updating by years, asset managers ignore working requests or reacting on requests like leaking "water in basement" after about month or so when significant damage caused. Ever 6-8 months we have a new asset manager and hear excuses like "I just started work with your community and was not aware". It just their standards of work.

From the owner: FirstService Residential is a trusted leader in Raleigh property management, delivering tailored…read moresolutions for communities across the area. We manage condos, high-rises, lifestyle and active adult communities with services including maintenance, inspections, financial reporting, and 24/7 resident support. Our innovative approach is powered by HODA®, FirstService Residential's AI-powered Homeowner Digital Assistant, which provides instant, 24/7 support, streamlines service requests, and enhances communication to elevate the resident experience. With proactive management and advanced technology, we help keep Raleigh communities running smoothly.

Great customer service. Awesome warranties and incentives…read more LaDonna is fantastic to work with, she's a great listener and very professional. I highly recommend Laurel Oaks as great community to live in.

Third time editing this review. I will say upfront, I don't know if management was more responsive…read morethis time around because of my review or just because they got their business together, but either way I am grateful that they took our issues seriously. All of my previous complaints were dealt with within a week. I will say most changed is my opinion of their maintenance department. This was my first experience dealing with them directly (my husband has been more involved than I) and I've just got to say I found them to be knowledgeable and very polite. The work order was put in two days ago for a fairly complex problem and they were here as soon as they could be. I am very satisfied with their help. Maggie in the office has been very helpful straightening everything out (not to mention very patient with me), she really is awesome. I still have some issues. The low-flow toilet sucks, but can't be replaced, and it is theoretically better for the environment and my water bill. There is still no handicap spot in front of my building even though the parking lot was just redone. However I am satisfied with the office's responsiveness to our complaints and am very pleased with their maintenance staff. I've adapted to the poor wiring (which maintenance informed me has probably been like that since the building was built, and we're the only people they're aware of that have complained about it.). It could have been fixed, but it would have required opening up the wall and would have been a very involved project. I decided not to disturb our things and traumatize our cat and just deal with it instead. In the grand scheme of things, it's not a big deal. it's just weird and kind of annoying. The pros of the apartment: Affordable for the area. Well located. VERY quiet community. Polite and intelligent maintenance staff. Responsive office staff so long as you are very straight forward. (I tend to be a bit passive aggressive, don't be like me.) The cons: Still expensive for the square footage. One dumpster that is better situated for the buildings in the back of the complex. Bizarre rules about what you can/can't have on your porch (they want a uniform appearance on the outside so no hanging anything or flower boxes on your railings). Awful parking for our building but it seems the farther into the complex you get the better the parking options are.