It was an unpleasant class for my daughter having her instructor yelling at her. The instructor was on the phone getting information about his HEB order and asked my daughter to take him pickup his order. She waited outside until he got it. NOT RECOMMENDED. She is not coming back. read more

Driving Zone has excellent custmoer service Myrna is an angel,super nice,helpful, courteous very lovely lady. I highly recommend taking your kids for classes or drivers test. read more

The customer service is amazing here. I went ahead and took my driving test with them and they helped me understand what documents I needed because DPS failed to inform me. They even sent me a direct link with a text! I was able to do it the night before and test the next day. Awesome Sauce! read more

Frankly, I don't know where to begin with this. This has to be one of the worst experiences I have ever had with a business, even in the valley. This experience is the reason I am reluctant to deal with any locally-owned businesses anymore. There is no accountability. On 06/02/2018 my wife took an Adult Driver's Ed Course after obtaining her Learner's Permit, based on a misleading advertisement that used to be on their website (which they removed in January 2019), claiming that the Adult Learner's course was needed in order to file for a bona-fide Driver's License. Since we were both from out of state, we were unfamiliar with the licensing process in Texas and did not have any resources available to help (the state's website was also just as convoluted and unhelpful), we did not know that she did not need this course. She went in to take the class, and asked one of their employees where she should write down her permit number on one of their forms. He said it is not needed, and allowed her to sit for the course, despite now knowing she had a permit. They "finally" figured out that she had a permit after completing the course (conveniently for them). According to her, the owner displayed an incipient bad attitude, berating her for taking the course. Since I had paid for the course for her, I corresponded back-and-forth with the owner Mr. Gurrera about this. We agreed to meet on a Saturday morning about a week or two after this. I went in thinking we would get this resolved and either credited or refunded for the unnecessary course. Instead, Mr. Guerra sat me in a chair while he and another employee verbally berated me for this. Mr. Guerra even had the nerve to imply that my wife was being dishonest, stating "I'm a police officer. You can trust me". His employee later tried to defend the latter statement, claiming that he only says that to establish credibility when teaching his course. They later denied ever making this statement. Since I was not one of his students, he had no business making this kind of statement to me. It was nothing more than an attempt to intimate us away from pursuing this further. Mr. Guerra, also tried to condemn DriversEd.com for not telling us what the next steps were. After this, he refused to communicate with us any further until we filed a complaint with the Better Business Bureau. They provided a multi-page dissertation filled with misinformation and made a ridiculous claim that I did not even pay for my wife's course. I DID pay for the course, and I have the receipt and debit card charge to prove it. They also finally offered a resolution: a discount on their on-the-road training course. While we appreciate this offer, it came more than six months after my wife already got her driver's license, and therefore was just another service that she did not need (trying to pull the same trick twice?). After being mistreated here, she had already gone to one of their competitors to finish her driver education and take her road test. The offer also proved to be completely disingenuous, since they refused to respond to any further communication from us. If anything, they ultimately lost money by treating us like this and losing our business. This is why the owner's behavior confuses me, and leads me to think that he must be very spiteful and vindictive to sacrifice revenue just to make a point. They also vehemently defended their misleading advertisement, but they subsequently removed it without further comment about a week later. While we appreciate them finally taking a step in the right direction, they still refused to work with us to resolve the unnecessary expense. After having our legal firm send numerous demand letters, we decided to file suit earlier this year. Even then, they still refused to communicate with us and still stubbornly denied any responsibility. Unfortunately, we had to discontinue the suit because of a COVID-related situation. This is disappointing, as I would have liked to see what lame excuses they would come up with in court to defend their ridiculous behavior. With all of their contradictory statements so far, it would not be hard to catch them in a lie. Overall, the owner and his employees have handled this dispute very poorly. Regardless of who may be at fault, I am appalled at the owner's lack of respect and inability to handle this issue. The only time people clam up like this is usually because they know they're in the wrong, and do not want to take ownership of a problem they caused. Countless attempts at written correspondence and settlement letters and e-mails have gone unanswered. That is no way to run a business. However, my offer still stands. If Mr. Guerra (or his employees) read this, I am willing to speak with you again and attempt to work this out. I am a reasonable person and I do not seek this sort of conflict. You have my phone number and email. Get in touch with me. read more

Driving Zone Defensive Driving School - Business claims I was not the payee. I am, very much, the payee. - Driving Schools Near Me - McAllen, Texas

My younger sister needed to take her Adult Driver's Ed program since she just turned 18 years and I chose this school because they were highly rated on Google. They were very helpful with explaining how the process went. They were also transparent about the prices. In addition, my sister was able to do her online course with ease. The Driving Zone front office was very good about answering all our questions and not having us on hold. This was important to me since there are alot of online options with no customer service number. In the end, she said it was very simple to navigate and she went back to take her road test with them in their vehicle. Their vehicle came with the instructor brakes, which made me feel she was safe. She also informed me the instructor wasn't intimidating at all and had a good experience with everyone. She mentioned that she felt confident with how friendly the staff was when we first entered the building. THANK YOU ALL. read more

This driving zone has helped a lot of students earn their driver license. The instructors are so kind and patient. Students learn a lot of material while being in class and while being on the road. The staff is very helpful and I recommend you sign up as soon as possible for classes; they even have ticket dismissal classes this place is amazing, it's worth your money . read more

Driving Zone Defensive Driving School - Driving zone - Driving Schools Near Me - McAllen, Texas