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    Driver's license office

    5.0 (1 review)
    Open • 8:00 am - 4:30 pm
    Updated 2 weeks ago

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    17 days ago

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    DMV Metro 8 Service Center - Many people waiting

    DMV Metro 8 Service Center

    1.8(5 reviews)
    89.3 mi

    I have made mulitiple attempts to contact a customer service…read morefor a simple answer. Being put on hold for hours on muliple days wears out your patience. Instead of receiving a answer by phone I will have to inform my Colonel that I will have to take time from important work to B.S. my time at a DMV. If you are tired of this contact DAVE KERNER DIRECTOR OF FLHMV and make this complaint, or drop nails in the DMV employee parking lot.

    I broke my foot and came from my doctor's office with appropriate completed paperwork to get…read moretemporary handicapped parking sticker. Very easy simple task. I was on crutches, struggled to get across parking lot in 90 degree heat and was then told I could schedule an appointment in two days!!! I asked about getting in that day since there were only 3 people in the waiting area and I needed the pass to be able to park within a quarter mile of my office the next morning. I was told they had other appointments and I could expect to wait an hour. I asked how many people were ahead of me and they said none. They said I could still expect to wait an hour since I was a walk-in and did not have an appointment. The way she described it one gets the sense that the policy is to make you wait an hour no matter how busy they are. I waited for 1/2 hour and then observed when they called someone else, that person did not show up, they called another immediately after and they were not present either. Since I was the only one on the walk-in list I expected to be called. I was not called. I went back to the check-in counter I was then told that they will wait on anyone who had an appointment even if they are 30 mi early! Very different from What they told me when I first walked in about getting served when there was a break. Also, while I waiting I could see staff sitting at their stations/windows chatting with others and walking around. Very frustrating and it is no surprise this office has such a poor reputation . It is very disappointing that they cannot accurately convey their policy when asked. Frankly, I suspect it is because they realize it will only further frustrate people because it does not make a lot of sense. Sometimes people have a legitimate medical emergency and need to conduct business. That is why allowing walk-ins make sense. However, not if you are going to make them wait a few hours so you can let other people be served well before their appointment I know how I will vote next election.

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    DMV Metro 8 Service Center

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    Driver's license office - departmentsofmotorvehicles - Updated September 2026

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