I worked with Chelsea on the purchase of a new home. She did a great job and was extremely…read moreresponsive and proactive. She was more than willing to see a lot of houses in a 2-day period because I needed to move fast and quickly learn the area and the market. Ultimately, I went with new construction and Chelsea was instrumental in the purchasing process ad the blue tape walkthrough. She was picking out things for the builder to address that I would have totally missed. She kept me on point throughout the process of getting approved through closing. She was constantly following up with Lennar on my behalf and kept the process smoothly moving forward.

I highly recommend Megan to anyone in the DFW area. We were moving from out of state and (to make a…read morevery long story short) Megan and her team made that process as easy as possible. She went above and beyond to make sure we were found the right house even from 1200 miles away. For us, that meant walking away from 2 houses that didn't pass inspection. She didn't try and rush us into something that wasn't right which meant a lot to me. We absolutely love our new house in Fairmount and are so pleased with the expereince.

We bought our house sight unseen because we were moving from out of town. At the walk-through we…read morenoticed the roof had waves/dips in it. We were told that we needed to sign the paper that was thrown in front of us accepting the house and that the roof would be taken care of after closing. The roof never was taken care of! Horrible builders and awful people!

We just passed our 1 year mark living in our Brookson home and have had quite the experience. I…read morewould like to start with the positives. Our home does have a lot of "upgrades" that came standard and the sales agent was quite easy to work with on colors, floorplan changes and the options available to us, as we purchased the home as an inventory home, not from a dirt start. They were very helpful and kept us in the loop on the status of our home progress up until we moved in as we moved from another state. They allowed us to change the exterior colors, upgrade the kitchen and laundry room counters and make our back fencing a foot taller as we do have large dogs. I can tell you I felt very confident going into this with Brookson. However, once we signed our names on our closing documents and wired our funds, it all went downhill. The day we arrived at our home to move in we came to find hair all over the counters, dirty floors, the master bathroom was not cleaned at all, there were footprints of almost like a glue substance all over the floors, there were screws all over the place and the contractors had just left their mess for us to clean up? After a long drive and the simple exhaustion from moving, we were just beside ourselves. I called into the office and a short while after, a man with a container of Clorox wipes showed up at my door. He never introduced himself, just walked in and said "show me where the home is dirty". I walked him through the kitchen and to the master bath and he said it was fine to their standards and he would send a cleaner the next day. I pointed out some other issues we had found during our final walk through as well that had not been addressed including a very crooked wall in our 3rd bathroom that was clearly crooked and he said that this was normal as well and that not all wood framing pieces are straight. This man then ended up introducing himself to my mover as the owner of Brookson Builders, Brooks. For the owner of a smaller homebuilder, one would think he would want to be respectful and provide the best service possible? I will not go into each and every interaction that we have had over the last year but instead provide a list. We have had the following issues: * Terrible customer service * Warranty requests being denied * No follow through * Installation of dead sod/ trees (this was remedied but took 3 months) * Landscaping companies terrible "yardscape" (no weed barrier, installed brown bark after being told by sales rep it would be black) * Electrical installation issues * Septic system not hooked up until a month after we moved in * The communication comes to very long paragraphed emails where they claim they provide "excellent" customer service, telling me it is our fault and that I will never be satisfied * The Warranty department is a complete joke - they had us as homeowners call the sub-contractors ourselves as this was part of their "normal procedures that no one else has had a problem with" * Warranty denied our requests to grade our yard properly even though we had "ponds" pooling * They did not complete the front shutters and told us that this is complete and these are finished properly, even though there is a tarp like paper above each one? * They dodge you when you physically walk into their office to try to get some resolution, say they will call you but only correspond through email * Use of cheap material - tile in the bathroom area(s). This tile NEVER comes clean. It was installed with sticky type tape that we are still trying to remove. As much as we love our neighborhood, the curb appeal of our home and overall floorplan, I have to ask myself if it has been worth the stress/hassle we have had to go though with this builder. It is very hard in the world we live in today to find reputable businesses/people. Purchasing a home is the largest investment that we will make in our lives, so one would think the builder would try a bit more to keep their homebuyers happy. I am giving a one star review based on the way we have been treated overall since living in our new home.

I have been very happy with Doug Parr Homes. They have many floorplans to choose from and will make…read morechanges if you want something different. They have several locations to choose for your neighborhood and good schools for the locations as well. Beautiful finish outs and large lots so you are not so close to your neighbors. Everyone has been very cordial and attentive. I would recommend them for your builder of choice.

My wife and I were looking for our retirement home in the DFW area. After speaking to several…read morebuilders and discussing many homes, floor plans and options, we decided to go with Doug Parr Homes in Paradise Texas. We spoke to the representatives in July 2024 and were up front about coming out of chapter 7 BK that the 2-year anniversary is in December 2024, and that we could not close until after that date. He stated that he would talk to the lender to see about a conditional approval, and we signed a contract with DP with an understanding that we would close at the end of February 2025. During the signing, the representative stated that we would be entitled to a full refund of our $6,550-dollar earnest monies if: 1) We were not fully approved by the lender, and or denied later in the process. 2) If we had to cancel for medical reasons. 3) Had to cancel due to change of employment, etc. We were shocked that we received a conditional approval, but of course it came with several stipulations that included verification of employment, home had to be primary residence and verification of income. Things were going as planned as far as the schedule, until the middle of August when I was told by my employer (Federal Agency) that our offices in the DFW were being downsized and that our jobs were being relocated to the offices in Jacksonville FL location, which included relocation assistance. As a 60-year-old military veteran with almost 30 years of government service an, I had no choice but to accept the new position and assigned location that will take affect October 1, 2024, which will carry me through my retirement in February 2026. Upon receiving notice, I immediately contacted the DP rep (August 16) and the lender to make them aware. The rep stated that he would process the cancelation paperwork and that since it was a corporate relocation, we would be receiving a call from someone at DP regarding were to send my refund of the earnest monies. The lender stated that he would have to deny us the loan since we were relocating and that a 14-16-hour commute daily would be impossible. He also stated that since I was utilizing my VA benefits, that the denial would also be based on the home not being our primary residence. I contacted the rep via text on August 26 as I had not heard from anyone, and he made me aware that he was no longer with DP homes and that I should contact a VP named Michael Mints. I immediately made contact and Michael stated to me that he would discuss my situation with Doug Parr himself for approval to return the earnest monies. I was confused as I was told in the beginning of the process that I would receive a refund under certain circumstances and my circumstances met the criteria. (Relocation and not being approved for the loan). After a day of not hearing from anyone, I reached out Michael Mints again who stated that Doug Parr himself had decided not to refund me the earnest monies because in their words 'Too much had been completed already". The issue with that is that absolutely nothing has been to the land or property where our home was to be built. No dirt has been turned, no meeting with the design center, not meeting with anyone from DP homes. So that in my opinion is not a truthful statement. I reached out to Doug Parr himself who I guess thought I would be intimidated, and he asked if I was willing to meet with him face to face and asked that I provide dates and times. I responded immediately and provided several options. It's been 2 days now and I sent yet another email and Doug Parr has never responded back. In closing I would say to all especially my fellow veterans: Be very careful before signing a contract with DP homes because as you can see, they will not negotiate in good faith. For us, we are turning this over to the Lord, and he will redeem for us the hard-earned monies that is being kept from us.