I want to start off by saying the place was beautiful, the staff was fantastic (for the most part) and service excellent. I was in the "preferred" patios so we had access to the wrap around pool right from our patio doors so that was amazing. The place was CLEAN! They kept the place spotless and I always saw staff cleaning and maintaining the grounds and the pools. They kept the rooms clean and the fully complimentary fridge stocked. I've never seen such hospitality before, it was amazing. Our host "Will" was a pleasure to deal with. Very professional, gave you his whatsapp information so if you had any questions, he would accommodate us. Even went out of his way to get us some exotic fruits that we wanted that were not served. Great guy, give that man a raise! The entertainment was great also, especially the burlesque aerial show. What an amazing set! If they have that their again, I highly recommend it. Their shows are at 9pm every night so keep an eye out for them. There are some negatives which is why I am giving this four and not five stars. The food was subpar. All the pastries in every bar, restaurant, Cafe were all the same so not a lot of diversity. Most foods were bland besides some places like the Hibatchi Grill which was amazing (highly recommended) and the asian themed buffet which isn't all the time so it's not nightly. My biggest complaint though was on the 19th of May 2026 at 6pm when the buffet opened. I'm saying the exact date and time so the resort will know who was working the buffet entrance. Now the dress code was casual elegance "sneakers/tennis shoes or dress sandals, dress shirts with short sleeves or collards shirts. No sleeveless shirts or flip flops. Long pants required for men". (See attached image) Me and my family came when it opened at around 6pm(ish) and I had a sleeveless shirt (because it's hot and humid) and was told that I need to go change bc its against the dress code. To be fair, I didn't know there was a dress code bc its a buffet, not a fine dining type of place and I had to run through the pouring rain to get changed. I came back and sat down, pretty irritated but rules are rules... or they're supposed to be. Imagine my surprise when I see women wearing nothing but bikinis, tank tops and tube tops. almost ALL men not wearing pants but shorts. None of them followed the casual elegance rule as I stated earlier but somehow my sleeveless shirt (that wasnt a tank top and showed no chest, just sleeveless) offended her that I was the only one to be made to run back through the pouring rain to change??? How am I supposed to take that but as a personal insult to me when no one else had to follow the rules but me? And she was RUDE as shit when she told me this that even my family felt like she was being disrespectful. As I said, the staff was amazing except for this miserable woman that worked at the front counter of the buffet on May 19th, at 6pm. She needs to follow the rules equally for everyone or she's just picking on people and having a power trip. Either the rules apply to everyone or no one. Her attitude and selective choices of following the dress code ruined my idea that this place was the perfect getaway and soured my experience. Would have been a 5 star resort for me if it wasn't for that very negative encounter with her. read more

Dreams Uvero Alto - Rules that only I have to follow but no one else apparently - Resorts Near Me - Punta Cana, UM

Don't waste your money, there are others that are so much better! Looks good on brochure but it's not what you're getting. Specifically with the beachfront....whats the point of a beach you can't access. Restaurant wait time is over an hour then another hour to get food! The staff itself were friendly but hotel needs better management read more

Went for a wedding. The celebration was around 40 people and the couple booked the Seaside grill for their reception. Avoid the Seaside grill at night at all costs, unless you have a ton of bug spray. I was eaten alive there, and one of my mosquito bites got infected and I had to go to the emergency room. There is a 24 hour hotel clinic and the doctor there correctly diagnosed the issue, but because its just a clinic you have to go to the ER for further evaluation and treatment. Anyways, don't go to seaside grill at night unless you are covered in deet. Room service was inconsistent, there were times where all the pillows were missing from 1 bed but were put onto the other. They also took away the water bottle i was using to brush my teeth with and never replenished it. The activities were pretty good and consistent, only some got cancelled. My group's least favorite restaurant was Tres Colores the mexican one. I had to search pretty hard for authentic dominican food in the lunch buffet but it exists. I wish they kept all the dominican food in the same section. And lastly, a tip. Always bring a sweater when you plan to be indoors. They blast the AC where you will be freezing read more

As a Dominican born, never have i been to a resort that's all inclusive and limit us to what we can drink and eat. This resort is the worse resort i have been in my 24 years of living and i have been to amazing resorts in not only Punta Cana but all over the Dominican Republic. Yes it is all inclusive but they were limiting us on the drinks. We wanted shots and they were giving us problems in how many shots we wanted to take specially by the bar at the lobby and we weren't event close to being drunk because the drinks are so watered down! The resort has barely any entertainment or activities during the night and specially during the day. I love when resorts have pool activities and during the 4 days i was there i only saw they hosted 1 activity by the pool. The thing that saved us was that it was a big group of us since we were there for a wedding so we had fun with each other. If it was a smaller group we would have died of boredom. The rooms and bathroom were super outdated and if you are not a preferred member you are stuck eating at the buffet for lunch and can only try the different restaurants for dinner in which they don't even take reservations. So yes this resort is overpriced for what you get. read more

See all

Dreams has given me a once in a lifetime experience. This is my first resort stay and I will be doing more now because of it. The grounds are beautiful I mean absolutely stunning in my opinion and the staff works hard to keep it in top shape I love the front entrance of the place it's an open area where you just walk up to the front desk no doors at all. You're greeted by a helpful staff to get you checked into your room then you get a glass of champagne for your long journey to visit. All the way in the back of the resort has a beautiful beach with lots of activities to enjoy. I could go on and on about this place but I had to write a review to kinda get the bad taste that this place has on yelp. I love the food here everything is made fresh well at least everything I had to eat was fresh. We were on the beach relaxing and a fishing boat pulls up with fish and they cook and serve it right there on the beach wit some Dominican rice man it was delicious. That sets the tone for the freshness that the food has. I want to go on record to say I am not a preferred member but I felt like one. A good tip is if you want to really live preferred there's special sections reserved on the beach for preferred members but if you go to the beach at night when it's empty no one cares if you lay in the beds cause no one is out there to monitor it. I love how friendly the staff is to the guests even with a language barrier they still help in any way they can and they are so lively and fun it's amazing how they always keep up such positive energy. I do have some negatives about the resort though first off the rooms are very outdated all they did was put flat screen televisions in the rooms and my friend had the suite and he still had an old school tv in the living room of his place I'd expect better from a luxury resort. Another negative is lack of food after 11pm. So this place is all inclusive so there's liquor all over the resort so what happens when you drink liquor you get hungry but what if it's 2 am what do you do. Well you go back to your room and order off a very limited room service menu and have to wait at least 45 minutes for your order well if you're drunk you're probably asleep by that time so now it's not worth it. I really wished there was a cafe that was open all night I know on cruises I have been on the pizza place is open all the time it's good and gets the job done. I've already went way longer then I was supposed to on this but Dreams is a great place to visit and they don't deserve the rating that they currently have. At least three stars if you ask me n that's out of 5. Visit dreams the price isn't bad and the food and staff is very good. My room service is here so I'm out. read more

See all

This resort has the WORST service and room accommodations ever! Never have I ever felt so pushed to the side just because I'm not a preferred member. They told me that if I want to be a preferred member I would have to pay an additional $700. While the exterior of the resort is beautiful, the interior for a deluxe bedroom is DEPLORABLE! If I wasn't here to support a friend I would leave!! The AC is not working, they told us they would come and fix it, they have come three times, looked at the unit and left. After my husband took a shower, the water won't drain....disgusting! I have called now and have been waiting for over an hour to attend to this issue. I would never recommend this place to anyone unless they pay for a preferred room. read more

My husband and I came without our kids for my 50th birthday! In 25 yrs of marriage, this is only our 3rd all inclusive resort that we've visited as we prefer to go to locations that we can explore on our own. However, we needed a few days of rest & relaxation and we couldn't have picked a better place. Ok, here are our thoughts on Jewel Punta Cana Resort & Spa (formerly Dreams): Pros: -food at buffet, restaurants and room service was excellent (never had a bad meal, bad snack or bad drink) -service was exceptional (friendly, helpful, hardworking and accommodating staff; when they said hello to you, they put their hand on their heart and their greetings always felt genuine) -pool was amazing (huge so it never felt crowded; we had the deluxe swim out room which I highly recommend getting; bring your own float to relax in the pool) -nice fitness/sports area -overall the resort was well kept and beautiful Cons: -no outdoor hot tub -beach (a lot of seaweed in the ocean and on the shore but they had people raking it daily; can't control Mother Nature) -room decor needs updating but inline with what you'd expect from an oceanside hotel; housekeeping was always prompt and the room was kept as clean as possible -spa services & gift shop were pricey but that's expected -waitstaff does not come directly to the front of the swim up rooms for drink orders but we flagged someone down and they brought us drinks Overall, it's a great resort! Enjoy! read more

Easy long weekend get away that the staff made outstanding! Great entertainment and amazing beach and landscaping. Rooms are dated - but who spends time in their room while in the DR? Not us...upgrade to the preferred club drink package. Well worth it! read more

**long review ahead** I came here to celebrate a close friend's wedding, and thought it would be a good idea to extend the stay into a little vacation with another friend. My friend's wedding was well executed and very tasteful. It made me hopeful for this vacation. After staying here a few days made me realize that this is probably the only thing Dreams Resort does well. The good 1) The grounds are, in fact, quite nice. There is a small flamingo pond and a small turtle habitat. 2) There's a gorgeous pool in the middle that runs from the main hall to the beach. The grounds are well kept 3) The pineapples were consistently tasty 4) Cafe Coco, the coffee bar in the main building served up some really good cappuccinos. Food products were a little stale 5) Mardi Gras/Carnival celebration was a lot of fun 6) The nachos at the Barefoot grill were pretty good. 7) Decent massages - they managed to get one of my stubborn knots out The bad 1) The rooms are old and are starting to show their age. To top it off, the rooms are humid to the point where our bedding was starting to smell a little musty. 2) Our TV did not work throughout the trip. The bathtub is weirdly high and there's no curtain - just half of a plexiglass, so alllll the bathwater just spills on the floor. 3) Also basics like shower gel (they have a bath soap instead) and a dryer (have to call concierge, only one speed) are not in the room. 4) The key card was very finicky and some days we'd have to wait 10 min before our key card worked to get in. We had to walk to the concierge desk twice to tell them it wasn't working. We asked if we could have another room, which was met with resistance. The Ugly 1) They targeted us for some raffle to stay in their 'nicer' resort in addition to a "$20 lobster dinner on the beach." After getting our info they tried to have a us take a bus to tour the property without asking if we were free or available. They also recommended that we lie about our age so they could get more referral points, which I didn't appreciate. Needless to say we managed to escape it, after reading other reviews about people spending hours and wasting time listening to a timeshare presentation. 2) The food here is borderline passable. I can count on one hand the foods I genuinely enjoyed.Our first night, we went to the hibachi dinner at Himitsu, the Japanese restaurant. If you get there between 5-7 you can put your name down and get a buzzer. In about 30-40 min you are seated. It was pleasant, the chef did some minor tricks. Food was okay, fried ice cream was the best part. We also tried Bordeaux which has a pretty good duck confit with mashed potatoes, if you overlook the strange fruit sauce on the side. World Cafe was okay for breakfast, dinner was a hit-or-miss, mostly a miss. 3) In terms of activities to do, they have a nightly 9:30pm show that they only advertise the day of. We saw a magic show one night where there was absolutely no talking for 1 hour. It involved a lot of birds and boxes, one rabbit guest appearance. The game show is a computerized horse race. They were renovating their club, so as of now there's a small room that looks like someone's living room where they blast music. Playlist was pretty good though. 4) The drinks. Omg the drinks. They were either too sugary or too watered down. Only the Manatee swim up bar made one, singular good mojito the whole time I was there. Otherwise, I just stuck to wine, which was a safer bet. 5) One of my friends fell asleep by the pool and had her phone stolen from inside her bag. If you made it to the end of this long review, congratulations. If you've scrolled to the end to see what I've said - in short, this place is nawwwwttt a luxury resort and you should keep your expectations very, very low if you decide to come here. Activities are limited, pool is really nice, food is meh. If you have a few extra bucks, spend it at a different resort. read more

This spot was definitely not what I expected after reading the reviews. I was reading the reviews for this all inclusive resort and saw good and bad reviews. I was not expecting to experience all of the bad ones. Day 1: the first day started okay getting to the resort and getting a room immediately, our one friend we traveled with had to wait 2 hours to receive his room. After getting our room keys we decided to go to the buffet for lunch. When I tell you I've been to the Dominican Republic 2 times and have never had any issues with the buffet and to have serious problems this time was ridiculous. They barely had any food at the buffet. Once leaving the buffet we went to our rooms to shower and were immediately turned off from the brown water when showering. How nasty is it to try and take a shower and dry off and have the white towel fully brown from the gross water. We tried to make the night better by going to the steak house which made the night even worse, we waited an hour and a half for a table at a place that wasn't even fully packed. It took us two hours to receive our food. Day 2: We were told in when arriving the day prior to come the next day at 8:45 for a chance to win some money if our credit card numbers last 4 digits matched. We arrived and were immediately hit with a time share presentation, we were immediately confused why they would trick us into doing this they stated it would be 90 minutes and we'd have to go check out two other resorts with them and we'd receive a free massage. This was day two all i wanted to do was go by the pool and relax on vacation not have to sit through some presentation. Also the night before our one friend got sick from something so we also didn't wanna leave him alone in his room, so we kindly declined. Our lady who was telling us about it understood but our other friends weren't so lucky they had to go upstairs and tell the manager they couldn't do it. We went to the pool to hang out and this pool always had something floating around you, I'm not sure if the filters just can't keep up with the dirt and dead bugs. When we went back to the rooms to take showers and get ready for the night we noticed water all over the floors, we went to this resort with 3 other couples and we were all in building 2. All of the couples we went with had wet floors. We went with a couple with a 3 year old and the building had no cold water and nobody notified us, my friends child and other couple we went with were burnt from the hot water. Day 3: Day three we were having a good time until we were haggled by merchants trying to tell fake jewelry for over 100$ for junk. They were at all the walk ways going towards the main lobby and every time going back and forth they would harrass us to buy items. We went to the magic show which was pretty mediocre never in my life have i seen so many magic tricks involving birds, it got very repetitive. When leaving the magic show the casino is on the walk back and we had a 3 year old child who walked near the door and was screamed at. The child wouldn't stop crying and the worker never apologized and was very rude. All in all I would STAY AWAY from this resort. I've been on plenty of vacations at all inclusive and this was probably the worst experience. read more

See all

Price: Overpriced for just a place with fancy decor. Cleanliness: Clean where there was high traffic areas as they should be to keep up appearances. The beach could've been a little cleaner, the pool could've been a lot cleaner. There was always something floating around wether dirt, debris or dead bugs. I also didn't notice anyone walking around to test the pH level of the water the five days I was there. Day 1: We had a lot of room issues which got worse. The fridge was not working up to cooling temperature and all the beverages inside were basically room temperature. Dirty water in sink and shower really turned me off the most from the time I got into my room. I actually had no choice but to shower with that brownish water and when I dried myself off all the brown resin wiped off the towel. The tv did not work either. Later that day after attempting to get over the issues we had already experienced we went to a Steak House located within the resort for dinner. We were told there was a wait for a party of 6 for us so we didn't mind waiting except that we waited 3.5 hours between being seated and served. I ordered a well done burger and my entire burger was pretty much pink on the inside. Day 2: I actually got sick from eating the food the night prior at the steak house and my friends told staff they didn't feel comfortable leaving me yet they kept pressuring them to go to some time share presentation. It got to a point where they had to walk away and request to speak with a manager to get the sales people off their backs. Let's move forward a little bit to the water situation again which still hasn't been resolved but progressively getting worse. Eventually I got up and met with my friends at the pool and laid in the pool for a bit because I wasn't going to let a small stomach bug get the best of me. As the day went on we all went back to our rooms to shower and get ready for dinner. I went into my room to use the bathroom and 10 minutes later there was water flooding my room from the hallway. Some of my clothes got wet and several pairs of my shoes got wet. After hassling with the front desk they finally moved me down to the second floor. I settled again for dirty water and go shower. As I got into the shower I was scorched with burning hot water all across my back and my hands. Our other friend who has a 3 year old son was also burned by the hot water due to the failure of the resort for reaching out to notify anyone that there was no cold water. When I packed my things and moved from the third floor to the second floor I must've walked past close to 20 employees none who decided to say not to use the water in the rooms due to the loss of cold water. I ended up washing myself by soaking a towel with the hot water and gently wiping myself down after burning myself. Day 3: This day things actually started to look a little brighter for us. Set aside from the fact my stomach was still upset I refused to be beaten, in exchange I just chose not to eat a lot of the food they offered and was selective of what I ate. I enjoyed the pool for majority of the day and finally was able to shower with normal temperature, clean water. On our way to dinner from our rooms we kept getting harassed by merchants who were posted up at all entry points into the main buildings there was no avoiding them and they were trying to sell basic island jewelry for an inflated price. The resort offered a magic show which was extremely mediocre and there was no variety in it. The magician did not say a single word the entire show which lasted 45 minutes. The magic tricks were extremely mundane and repetitive. For 45 minutes all we saw was him pulling birds out of his sleeves and other places. After the magic show a few friends decided to use the bathroom so we were waiting for them near the casino because it was a good rendezvous point so no one would get lost. Our friends 3 year old son was just having a good time and accidentally ran into through casino door and the employee working at the main door rudely started yelling at him in Spanish and yelling for him to get out which scared the boy and made him cry and upset him for the rest of the night. As soon as he went in his mother immediately grabbed him anyway. Day 4: This day we literally decided to do nothing at all to avoid any sort of further issues. So from mid morning till late evening we literally sat on the beach and sat poolside and enjoyed the sun. We headed to a hibachi restaurant for dinner and we're told there was no kids allowed to sit at the hibachi table and would only be seated at a table. As we were walking to our seats I personally noticed 4 kids between the ages 5-10 sitting at the hibachi grill, I guess money talks and everyone has their price. After dinner we all just enjoyed our last day together. Day 5: We checked out. Final Thoughts: AVOID THIS PLACE AND ALL HASSLE! Oh they don't give soap to shower with either! read more

See all

Sadly my experience wasn't even close to good. No air conditioning from the moment we checked in, would not switch the room stating it wasn't necessary as it'll be fixed real soon, 24 hrs in still not fixed and still no accommodations offered, asking for a supervisor was useless kept being told there are none reachable try again tomorrow. After 2 days with no air conditioning still no help whatsoever and unwilling to change the room or another resort. Stated I'd like to cancel the rest of my stay and spent 3 hours before they finally brought out a hotel manager to do so. No compensation no alternate accommodations were ever offered. Actually one staff member asked if we would like a fan? and when responding yes that would be great replied "well we don't have any". I understand things happen and things break but the hotel teams response was very poor and often rude. On top of that the beach at the resort is riddled with solicitors trying to sell legal and illegal products and there's no peace to be had for more than 5 minutes, stick to the pools. Food is mediocre at best, with the more basic items being okay while the more exotic items sounding great but executed terribly. I will say that most the staff outside of management were great though. read more

Management was not accommodating would not adjust reservation lobby very hot all steps no real elevators language bearer really tuff my first time here very old read more

This is our second time here, this time our checking was very smooth, unlike our last time. However parties in my group both times had frustrating times checking in. The grounds are kept immaculate and there are exotic birds like flamingos around, and turtles. The pools seem like one big long one but they are separated at points, yet nicely designed. Both times our group was over 30 and they had us all in different buildings even though we booked half a year ahead. They also have a hard time accommodating groups bigger than 10 in restaurants and do not take reservations. The staff can be hot and cold, with the majority, friendly and eager to accommodate you and others with attitudes. The food in July was decent but this time it SUCKS big time. To the point that it is scare and disgusting! No flavor and over cooked seems to be the theme. With hiccups on our 1st trip I expected it but this time around it's ridiculously unsatisfying. Will not be coming back after this visit. read more

Pretty impressed with this place. I'm not an all-inclusive fan, so when I arrived for a family wedding, I wasn't expecting much. I will say that the place far exceeded my expectations. The rooms were okay, a bit dated but clean and comfortable. Minibars were restocked upon request. Every building also has direct access to the resort-long pool, which was nice. Food was excellent, way above what I've found at other all-inclusive resorts. Never had a bad meal! Beach was great! Even with the on-going sargasso seaweed problem plaguing most of the Caribbean resorts, the hotel had it cleaned up, every day, before most people hit the beach. The surf was mild due to a surf break in front of this hotel. The surrounding hotels had much bigger waves. Getting a bed or lounger at the pool or beach was never a problem! Never felt crowded, though we came in May which is a significantly slower time. I'd definitely recommend this place. read more

Check-in weight: 170lbs 6am: Gym 8am: Unlimited nova lox, pancakes, waffles, bacon, eggs, tomatoes, bananas, oatmeal, hash browns, quiche, mimosas, bloodys at breakfast buffet 10am: 10 Absolute vodka sodas at swim-up bar 12pm: Unlimited burgers, pizza, pork chops, hot dogs, fries at poolside grill 1pm: 5 Absolute vodka sodas at swim-up bar 3pm: Sushi, tuna, pork, beef, pasta, potatoes, vegetables at lunch buffet 5pm: 10 Absolute vodka sodas at swim-up bar 8pm: 3 apps, 3 entrees, 4 Absolute vodkas at dinner resto 10pm: 3 Absolute vodka sodas while in room balcony jacuzzi Rinse, repeat for 6 days Check-out weight: 178lbs Quality, mate. Quality. read more

I'm a huge fan of traveling to the Caribbean and staying in villas, exploring the local cuisine, shops and culture. My family decided to take a trip here to an all exclusive and I was all about it - who wouldn't want all the food, drinks and great service while here? Upon arrival, we were politely greeted and given drinks. Our rooms were not ready, but we went down to the buffet to test the food out. Needless to say, it was rather rough but we had high hopes for the numerous restaurants in the resort! We then were greeted with a guy named Willy whom was a fan favorite for us and very nice. He did try to upsell us timeshares by planning a breakfast with the parents the next morning which we weren't a huge fan of, but that's his job so it was understandable! Just don't fall for the trap unless you truly are wanting that. He eventually told us our rooms were ready and we went straight to the rooms to unpack and get ready to enjoy the nice weather! Unfortunately as time went on, we noticed right outside our back doors that there were HUGE holes in the ground between our 3 rooms. These holes were from them pulling the ground up and laying sod down very poorly. Unfortunately this cause both my mom and sister (previous broken ankle) to roll their ankles pretty badly. When we told the front desk, they told us they would check it out but other then that, they shrugged it off the remainder of the trip. I'd have to say, the pool was phenomenal! Swim up bar right outside our room, pool mats and very clean. They had a ton of entertainment too which was fun to watch or join in on if you were brave enough to. Drinks were alright, but beware of the ice in them as the tap water here isn't good for your stomach. We eventually tried all of the restaurants and came to the conclusion that Oceana was the best and only one we really enjoyed unfortunately. The buffet is alright but subpar food to say the least. Make sure to ask for your meat cooked well everywhere otherwise you will potentially end up being sick for half of the trip like I was - I couldn't keep anything down and had a loss of appetite for 48 hrs straight. The service was great, food was very lackluster, beach / pool were fantastic and drinks you need to be wary of but good to consume small amounts. All in all, I enjoyed it but for how much you pay, I expected better food, drinks, local attractions outside of the resort and hospitality (sprained ankle issue). read more

See all

I booked this resort as a member of Unlimited Vacations. We signed up at Secrets last year in Costa Rica and booked our first trip at Breathless in Cancun Mexico which was amazing. As a UVC member your booking is automatically upgraded to the next level in our case either an ocean view or jr suite. Breathless booked us a VIP location of the hotel in a swimout room. Naturally when it came time to book our family vacation we chose Dreams Punta Cana Resort Beach & Spa. The website for Dreams is quite deceiving. It doesn't share when the resort has been built. When you arrive it is clear that the entrance, the grounds, the exterior is well manicured. When you arrive in the rooms however, it is quite dated. The rooms are falling apart. We were given a swimout room as part of our membership again but preferred status would come as a fee. Strike 1 against our membership but let me continue. There were red spots on the vanity mirror that clearly couldn't be cleaned. The bathroom fan has an annoying sound when the light is turned on. The entire bathroom should be removed and redesigned. This hotel is very OLD. Even when asked to move our room it didn't help as all the rooms are the same. The view of the rooms on their website are clearly touched up or don't exist. For your reference this is room 5103. I would have given the hotel -1 stars for the rooms, the toilets barely flush with toilet paper in them and are very dark. However, my UVC Concierge Orelinda made me and my family as happy as we could be. The service was great and the food would be that of a 3 star hotel. As UVC members we also had spa coupons and it was very nice for a chain hotel. I would give it 3.5/4 stars for the service and amenities. If you have low expectations then this hotel would WOW you. But if you're accustomed to newer modern hotels with accommodations then this is not the hotel for you. Finally if you're looking for a turn up destination, try the RIU in Jamaica. The rooms are dated too but the activities of the staff during the day will give you what you're looking for. Dreams bores us to pieces. We were in bed by 10pm every night!! read more

See all

I did not review the previous commments before booking this hotel. Now, Given my experience, I would have been advised to having consider others previous experiences. This place is terrible. Terrible service combined with deteriorating facilities makes for a bad customer experience. What can i say? You are fore warned. read more

Came here 10 years ago was very nice. My flight was canceled so Jet Blue was paying for a stay for one night. They put me in this resort @ first on my way there I was like place is beautiful and nice. BOY I WAS WRONG. Out dated rooms still look same ac don't work in room dirty bathrooms hallways. Next time if I go to Punta flight gets canceled they tell me I'm staying in dreams I rather sleep in the airport. read more

This resort was absolutely awful, it's no wonder they are shutting down. The pools were dirty, nobody was friendly, there were street vendors everywhere, the security was lacking and everything was very outdated. I had a panic attack the first night because I felt so unsafe and wanted to leave. We did end up switching to another resort after the first night and had a much better time, but we had to forgo the payments we had already made. read more

Came here for our honeymoon and it was not what we expected. Our room was very outdated and most things did not work. Jacuzzi did not work, umbrella was broken, iron didn't work, tub is rusted. Bugs were in our room. Overall, it felt like a cheap motel. The employees are nice, the food is just ok, the drinks are watered down. Definitely not what we expected in a Dreams resort. We have traveled to many Dreams around the world and THIS place needs remodeling or to be torn down. read more

This resort is truly paradise! Here's what I learned from my experience. Food: Delicious! Oceana served up scrumptious breakfasts with an oceanfront view. My favorite items were the French toast and Dominican Omelet, fresh fruit, and a smoothie. The World Café breakfast was decent enough for something quick if you needed a bite before an excursion or a flight. For lunch, I was partial to the amazing grill-outs on the beach. You can't go wrong with paella, fresh fish pulled out of the water and grilled right before your eyes, Dominican burritos, or burgers. Be sure not to miss the fruit lady! And pair any of these items with the "Painkiller" from the swim-up bar or coconut water fresh-picked from a palm tree! The World Café is also a great lunch option to try out Dominican food for a culture experience. If you find yourself craving a snack, check out the Preferred Club for the most delicious brownie truffles or the Coco Café. Room service is also an option! My favorite restaurant for dinner was either Himitsu (hibachi or regular menu, both great) or Oceana. I was a bit disappointed by the other restaurants. Trattoria's pizza left me starved, and Portofino was not impressive at all. You won't need to worry about reservations, but service can be slow. Servers will do their best to accommodate you, and they're especially friendly if you engage them in Spanish and leave a tip. Some notable people were Gregory, Nuñez, and Alberto. Entertainment: Everyone will find something to do here! Some of my favorite activities were the water trampoline on the ocean, the rock climbing wall, archery, ping-pong, and pool table in the Core Zone, the circus and Dominican shows, the live music each night, water aerobics, yoga, and Zumba. Super Louis, Jay-Zee, Ben Franklin, and Juana were all so much fun! Grounds: The resort is maintained beautifully! Each day, the bushes are trimmed, the grass watered, etc. You're not expected to return your towels and you're allowed to eat and drink in the pool, yet the place is so clean. The ocean is the Atlantic, but if you go on excursions, you might see the Caribbean. The sand is golden and velvety. Each day, it is turned over so it stays nice and fresh. My only complaint about the grounds is what I assume to be fumigation. One night, on our way to dinner around 7 or 8 o'clock, my family encountered this horrible gaseous smell which resulted in a fog. It was gone by the next morning, but it was very creepy while it lasted. We held our breath as much as possible. Preferred Club: I think this is worth the upgrade because of the wonderful oceanfront breakfast exclusive to club members and the great lounge stocked with premium drinks, delightful finger food, and fancy desserts. You also get access to a pillow menu, a special room service menu, and the option to sign out movies. Genesis, who works at the desk, is such a sweetheart. She'll definitely become your friend! Room: Our room was nice, although we did have some issues. The TV was missing cords and was not hooked up to the wall, which prevented me from being able to watch the movies I signed out until my dad was able to fix it. The safe in my room was also problematic as it was very old and temperamental. One night our maid forgot to do turndown service. However, most times there was a problem like the towels not being replaced or not enough drinks in the fridge, management jumped to resolve it. Excursions: Personally, I wish we hadn't done two excursions because there's so much to do in the resort itself. We were there for a week, and I feel like it wasn't enough. Vendors: Sunday nights, all sorts of vendors gather on the hotel grounds and can be slightly aggressive. Just say "No thank-you" and continue walking. They'll get the message. On the beach, there are three or four vendors that walk around every day selling sunglasses, jewelry, hats, etc. They too will leave you alone if you make it clear you're not interested. Dominican Culture: I love being exposed to new cultures and lifestyles, so I was a bit concerned that I wouldn't get that while staying at the resort. On the contrary, I got to practice my Spanish every day with everyone from the van driver to the bartender to the hostess. It was great fun. They love when you attempt to assimilate. I got to indulge in Dominican dishes as well as experience the culture at the Dominican show which featured everything from tribal dances to contemporary dances such as hip hop. A highlight of the trip was the Catholic mass held in Spanish on Sunday morning. This was a once-in-a-lifetime trip for my family, and overall we had an amazing time. I'd consider coming back if I could! read more

See all

Totally disagree with Laurens review. Here for a wedding. Horrible organization .. Bad food. Rooms are dated and run down. Beach is dirty . You can only eat at oceana if you upgrade to preferred status. Would not come again. Would not recommend... Do yourself a favor and book elsewhere. Pillow menus??? Hahahah! My in room phone hasn't worked since we got here . I have asked 4 different people to fix it six times. Seriously ... If you expect service ... Luxury and no hassles ..this is not the place for you. Old and run down read more

Amazing costumer service, every employee is always really helpful. Food is great and has a lot of options. The alcohol has so many options and most are good. Room is amazing and view. 100% recommend and would come back here. The employees here treat you like family and remember your name and try to help out in every way or just make sure you have a good time. At least this was my case and i loved it. read more

Dreams Uvero Alto - Excellent. The service, way they welcome & treat guest is perfect. Food is great, amazing nightlife, family friendly, would 100% come back. - Resorts Near Me - Punta Cana, UM

Do you guys have negative stars? I've been to many all inclusives and this one was by far the worst. The food was mediocre and if you had a category for "service with an attitude", that will be the only place they would get 5 stars. Rooms are old and beach is horrible. I hate to write negative reviews but everyday I had an issue with something. I don't not let this all-inclusive deter me from coming back to DR but it definitely will not be at this hotel. There was one guy name Richard that actually seemed to like his job. Shot out to Richard! Had to throw that in because he was amazing :) read more

This was nothing like the pictures. The entertainment team was wonderful however and made a bit more pleasant for you. However the rooms are very dated and in poor repair. The paint is peeling everywhere. I was upgraded and even in an upgraded swim out room it was still in poor condition. Then they have a set up where they take you to their nice facilities and then pressure you to buy into the unlimited vacation Club. Don't do it, they don't do what they say they do, they just want you to invest in their Properties and they get rich not you. Not worth it. The food was good, but I have had much better. I will not stay here again and I will tell everybody I know not to come here as well. I will also let Delta Vacations know this is not a good one. read more

Horrible service, the employees here must be tired of catering to guests cause that's what they show. Please don't waste your time and money here . Food is basic , my second day and already looking to where I can go get good food. There is no ice machine in any of the 9 buildings and if you need ice and the bar is close good luck because it's only available to VIP members at the VIP lounge crazy right. If you're not VIP you're a second class citizen. The worst service and food I've experienced all the years traveling especially to the DR. After making a complaint, Things started missing from the room . read more

I was Married here June of 2015, it was beautiful then and still beautiful today.. Returned this week for a friends wedding. The food however was not as good this time around.. Breakfast buffet, Himitsu and Portifino were very good.. Himitsu teppan table was the best by far.. The grounds in this resort are amazing and lots of stuff for kids to do.. YOU MUST UPGRADE TO PREFERRED CLUB.. You get access to air conditioned lounge and Top Shelf Liquor.. Adrian is one of the bar tenders in this lounge and he was amazing.. Adrian Always knew our drinks when we walked in, always greeted us with a smile and great conversation.. Thank you Adrian for making our stay so wonderful.. Hope to be back soon.. read more

Check in was a hassle, sent to 3 different desks and still had to hear all sales pitches , got really tired of up sales throughout the week . Premium liquor is only in 1 bar and only for preferred members, so if you are not preferred member oh well . Food was ok with different restaurant on property,. Beach was gorgeous , and wait staff was on key for drinks and food delivery, Rooms were dated and inferior quality, bathrooms were dinghy but clean . All in all the staff is friendly and helpful but for the $ I'll stay somewhere else . read more

Yikes! This place is beautiful on the outside and a piece of crap on the inside. We came here due to a friends wedding. On the first day we checked into a swim out room - #5115. This has to be the worst room In the whole resort. We paid extra for a room that was clearly very old and had a terrible view. The view of the pool included a huge box, a small box and a bit of the pool. Don't let anyone tell you the alcohol they serve at the bars is any good. It isn't. Neither is the food. The world cafe food is not appealing or edible. We went to the front desk the next day and asked to be moved. After spending another $400, we were moved to a suite and upgraded to preferred. The suite #6212 was much better, but still too old to even flush toilet paper down the drain. We have to call to constantly have someone fix it. The alcohol for preferred members is better. Watered down, but better. Unfortunately, you can only get preferred drinks in the preferred lounge or from the preferred beach. There is a preferred section on the beach, but people just come and put their towels and bags on one of the beds and leave. They hog them up for the day. Staff does nothing. Also, I'm sure many of the people that were there weren't even preferred! All they asked me each day was if I was preferred. They didn't check anything. The first three days we were here, the beach was closed. No one could tell us why. We had to take a tour in order to see and experience a beach. Today the beach was open for a bit so that was good. The customer service is mostly horrible - even when you are preferred. There are a few people that are nice. At the restaurants, they serve you and then forget about you. We just gave up. The preferred breakfast and lunch place is nice, but it is the same menu everyday. The food is only a bit better than the food in the World cafe which is horrible. During breakfast, the birds fly in and eat off of the small buffet they setup each morning. When people come by, they fly away. The people start eating the food that the bird just left behind. It's so gross. I'm giving this place two stars because despite everything else it is very clean and the property is very clean. Also, we enjoyed the spa services. The only reason why we chose this place is because of a wedding. We will never come back. If someone I know has a wedding here in the future, I guess I will never see it. read more

Truly an awful experience! Was staying in an adjoining room with two friends and their safe was broken into. One thousand dollars (1,000.00) was taken from their locked safe in their room. Management did nothing to rectify the situation. Security was involved in the scams. Extremely poor service and miserable experience. Whatever you do, do not stay at this hotel and make sure anyone you know doesn't stay at this hotel. When leaving we ran into someone else who was robbed and looking at the reviews there are many other people who were robbed as well! Don't be the next person to get robbed at this hotel. Stay somewhere else. read more

This is an excellent resort we had a wonderful time. The people here are friendly and very helpful. The rooms are clean. Room service was on key and attentive. Bartenders and waiters and waitress were very attentive. The food was fresh and delicious. Super clean and comfortable. read more

Not a bad place,but don't expect anything near 5 stars. Food in the restaurants was mostly a let down. Breakfast was ok. Buffet actually had better food than restaurants. Drinks were kinda watered down - if you tip and ask you can get extra booze. Service was ok - sometimes you wait a time for drinks. Place was clean though and well cared for. Maybe a bit dated; the bathroom had a horrible caulking job. Entertainment was mostly good, but a couple shows silly (pirate show). Entertainment during the day had some decent sports but not fun events like on a cruise. Again not bad but not great either. Just overpriced IMO. read more

Seriously the worst customer service I have ever had. Jose Paulino, the night manager, and Estarlyn, the "bouncer" treated us horribly. We were harassed and threatened by them and when they realized they were actually in the wrong there were no apologies. In fact, they continued and told us they could throw us out! Been to Dominican 5 times and have always been treated incredibly, so this was a complete surprise. Honestly, don't waste your time and money on this resort. Go to Lifestyles where you are treated with dignity and respect and they make you feel like a VIP no matter what. read more

The Dreams Hotel is a decent hotel. There are some areas that we certainly enjoy at the all inclusive, however a few things are certainly lacking for an all inclusive resort in modern times. The rooms were not as clean or modern as you would think in 2019. The service by the staff is certainly not where it needs to be. As a Hospitality Manager in Miami I can say the staff has no sense of urgency nor do they listen to requests at restaurants. A gratuity would be given a bit more freely to associates had they been friendly. The other downside is there's is no jacuzzi despite being told by several associates there is one. We were directed to the spa for an extra fee to use hydro therapy. My honest opinion is the resort would have met all of our needs had these key areas been different. The resort is not terrible, but you can't teach hospitality despite the other flaws that would been the key factor in our overall experience. I truly hope this feedback gets to the right person in order to make necessary changes to update your resort as well as training the team on what service actually is. The culture can not be that most who reside in Punta Cana are rude. Good luck in the future of your resort. read more

We are so disappointed. This place is very dated. The service is VERT slow and not attentive at all. The mixed drinks were sooo watered down and overall poor. No reservations can be made so be prepared to wait hours to eat dinner. Given the cost of this Cancun is a way superior choice or a different resort here. All the things you expect in an all inclusive didn't happen here. read more

The resort is great and the teens club is great for kids. But recently a woman came in complaining about how her 12 year old cant come in when the age and rules specifically say 13-17. So if you come be prepared to be told no to going into the teen club unless you fit the age requirement. Cause there are rules and it is called teen club for a reason. There are lots of activities and it's great. read more

This is a great resort. Lots of things to do everyday. Great kayaking and paddle boarding here. Also the portion sizes are very generous and tasty. There is a kids club for the parents to leave their kids at and a core zone for teens. Also very nice and friendly workers everywhere especially the tennis master here. If you find a way to not enjoy yourself here, you could also try an visit off the resort for a tour of Dominican life, diving with dolphins, swimming with sharks, and more. Highly recommended to any family for their summer vacation. read more

This place was just ok. Not bad, but not great. The service was pretty good on many things. But on other things it's was poor. For example, we had problems with our keys. They were not very helpful in resolving this. Also, the resort is very spread out. Our room was a 10 minute walk from the lobby. Not bad unless your key doesn't work and you have to keep going back and forth. The food was ok but not great. They don't take reservations, and there was an hour wait to get into some of the restaurants. The drinks were poor. No brand name liquors were available, some of the off brands tasted funny. They say that you have an unlimited minibar in your room, but it only has 2 beers. You have to call to get anything else and it takes a while for it to be brought to your room. Finally, they had red flags up on their beach--meaning it was closed. These flags were up all 6 days we were here. Bummer. Other resorts nearby did not have these flags, and had people swimming. read more