This venue is absolutely beautiful, but unfortunately, the management was HORRIBLE. From start to…read morefinish, our wedding experience here was filled with unnecessary stress, which is truly disappointing because the property itself is amazing and has so much potential.
I'm not someone who typically posts reviews--especially negative ones--but I feel it's important to be transparent about our experience to hopefully save someone else from the stress we went through.
If you're considering using the owner's "day-of coordinator" service for an extra $700, don't waste your time, money, or sanity. I highly recommend hiring a professional coordinator from another company who will actually fulfill the responsibilities of a day-of coordinator. Here are just a few reasons why we were extremely upset with the owner's services:
The day before the wedding, my husband and his groomsmen had to bring their own equipment and climb onto the venue's roof to blow off leaves because the owner refused to do it. They also had to use a ladder in the reception area to remove three old strands of random foliage from the ceiling--leftovers from someone else's decorations--that the owner had been asked to remove by previous brides but never did.
On the wedding day, my family, bridesmaids, and groomsmen were all out setting up decorations and helping prepare the venue because the coordinator seemed overwhelmed and behind schedule. They even had to set up our cloth arch for the ceremony without any help from her.
I personally had to dig a trench on the morning of my wedding to bury an extension cord for the fountain in the pond--because the owner refused to fix or address the issue the day before, even after being asked. That's not something any bride should be doing on her wedding day.
During dinner, none of the champagne glasses were filled for the toasts. Despite both my husband and I telling the coordinator multiple times that we had boxes of champagne and that she would be responsible for pouring it, she did nothing. Instead, my bridesmaids had to step in and pour the drinks while the coordinator just sat there.
Similarly, three tables had no cups or silverware. Guests were coming up to me asking where they could get utensils after already receiving their food. Again, my bridesmaids had to find and distribute the missing items while the coordinator was at the bar drinking our specialty cocktails and sitting by the fire--completely ignoring the issues.
Our send-off at the end of the night? Completely ruined. We planned a bubble exit, but as we were walking out, the coordinator abruptly turned off all the venue lights without warning, leaving us in the dark mid-exit. These were photos we had planned and looked forward to, and they were ruined. Guests had to use their phone flashlights so we could recreate the moment. This was especially frustrating because we were staying on the property that night with our family and bridal party, and we were on schedule with the 10 PM guest departure time--there was absolutely no reason for her to cut the lights.
To top it all off, the coordinator took multiple boxes of our leftover wedding food for herself, her child, and her boyfriend--without our permission.