No emergency visit to tell me what I already knew cost me $90, and then he added $10 car charge and took cash from my nanny. Oh and he flooded my shower in the process. read more

Jake Sutton was our technician and was completely thurough. He answerd all of our questions and help someone understand a process that I had no knowledge of! He did a great job! read more

On time, knowledgeable and very professional at a fair price. Matt did a fine job. Highly recommended.

We needed to get a sewer line replaced after discovering a rodent problem on our property. Turns out, rats were coming up through the sewer line and digging holes under our prized Japanese maple, which had been planted right on top of the sewer line. Shane (owner) and his team were very responsive and communicated clearly throughout the entire process which is super remarkable and important to us. They understood the importance of saving the tree and figured out how to work without damaging it at all while still doing their job. They listened to our needs but also communicated very well - every step of the project was clearly articulated, there were no surprises or overages on budget, and the team on site were always polite, jovial, hard working (even in 90 degree heat), and cleaned up well after themselves. They dealt with the city in terms of pulling permits and having Portland's sewer crew dig a hole on the street which saved us thousands of dollars; Shane explained risks and possible problems that may arise during the project so that we were prepared in the event that something went south; and it was extremely reassuring to see the owner of the company show up early every day and get his hands dirty and not leave until the day's work was done. There is not a slacker in this group and it is clear that Drain Away not only knows what they are doing, but also knows how to speak to customers and communicate clearly. From initial contact & scope to job complete took about a month. I would use Drain Away again in a heartbeat (but hope i never have to!). Thank you Shane, Dave, Matt, Kyle, Shannon, and the rest of the crew at Drain Away! read more

I was referred to Drain Away Rooter by my real estate agent Rex Buchanan. I had multiple plumbing issues I needed solved. I was very pleased with the knowledge of Ken from Drain Away Rooter. He came out on a Thursday to evaluate my water heater issue and sink plumbing to give a quote. I decided to go ahead and use their company to fix my plumbing issues. They were able to do this the very next day, and Ken was very knowledgeable and helpful with my questions I had. read more

Shane and his crew replaced a broken backwater valve and pipes due to a root infiltration on our property. I was very impressed with their professionalism and knowledge. Shane took his time explaining every part of the process with me and put me at ease on this unfortunate project we were faced with shortly after moving into our new house. We will definitely be giving them a call with any plumbing projects that pop up in the future. read more

Jake was really helpful. Not only did he do a great job, he was also super nice to my dog. She loved him! :)

Jake showed up on time and took care of our clogged sink the day after we called, while most other places couldn't come out for 3-5 days. He did a great job inspecting the problem and figured out a way to fix things from the outside of the house. A very smooth process with a reasonable price. Jake was super cool and helpful, and I wouldn't hesitate to call them again. read more

We had blocked kitchen sink. I tried to get it with a 25 foot snake but no luck. Called Drain Away and then sent Matt out same day. He went to work and found the blockage about 50 feet down then line. He was in and out in under an hour. He also taught me about why disposals are problematic in old house and set me on the clear out in the basement so I could watch the blockage pass by as he cleared it. I would definitely use their service again and would request Matt. read more

Had a weird problem with the plumbing causing overflows in the bathtub, toilet, and water in the basement. My regular plumber thought it was the sewer line and sent me to the experts at Drain Away Rooter. Jake came out the next morning, arrived right on time, I explained all the weird stuff going on with the plumbing and within 5 minutes he diagnosed the problem - blocked sewer line. He was very upfront about the costs I would incur and what I really appreciated is he didn't waste time and money chit-chatting with me, he got after it immediately. After scoping the line he found the block was out in the street which belongs to the city, so he called them immediately and waited for them to arrive then helped me explain to them what had happened and what the resulting damage was. Affordable (by plumber standards), helpful and fast, if I have anymore drain problems I will definitely call these guys! read more

Jake came out in 30 mins and snaked the bathtub line to clear the hair clog.

Drain Away Rooter dug a hole to reveal a main sewer line problem. They were in contact with Oregon City utilities and the problem has been turned over to the company that caused the sewer line blockage. Everyone at Drain Away Rooter were courteous, friendly, efficient, and tried their best to limit any damage to my property while digging. I'd recommend them to everyone and if I have any plumbing problems in the future I'll call them. read more

I am so happy with Drain Away Rooter. Shannon #3. Did a fanstic job on my outdoor drain. Not only did they come on a Saturday to do it in the pouring rain but they actually refunded me half of what I had paid them because the problem was not as bad as first expected. You have earned a customer for life. Thank you!!! read more

Jake from Drain Away came today to check out my shower drain that wasn't draining and my kitchen sink trap that has been on and off leaking for the last year. Jake did a really great job. He gave me great advice so that I can go fix the kitchen sink myself since it is straight forward, snaked our drain out to 20 feet (sounds simple but it took a while and we do not have the industrial snake that Jake used),and gave me some really good advice on cleaning out all my drains myself to prevent future blockages. I will be definitely calling Jake at Drain Away again. While the amount they charge per hour seems very high, Jake got so much done in the time he was here that it did seem really fair in the end. As a side note, he also came out 2 years ago to check out our sewer line that needed replacing per request by the city. Since they had the sewer line open on the street, we were on a tight schedule to get it done before the city closed up the hole in the street. But, Drain Away was totally booked and couldn't do it, Jake really helped us out by referring us to a company that was able to do the job for a fair price. All other companies I called wanted to charge more and were not able to squeeze us in. I think that company squeezed us in due to Jake's call. Anyways, my husband remembered that Jake took care of us and therefore we called Drain Away to do today's job. read more

Jake arrived quickly and solved our slow drain problem. I had been putting if off. Nevermore! Easy company to work with and great service. Susan Saling read more

I would like to thank Drain Away Rooter and their specialist Jake Sutton. Jake was especially knowledgeable and patient as he stayed late into the night until the job was correctly done. He gave me all my options honestly and walked me through the process. I would highly recommend Drain Away Rooter for all plumbing/water issues. read more

I found Drain Away when my regular plumber didn't have time for me. I can't tell you how professional they were. I was given a time window as to when to expect them. Jake arrived on the early side of the time estimate and was very respectful of my home, solved our problem and actually cleaned up after himself. Very Very good experince. We are starting a kitchen remodel and I will be contacting them again! Thanks Jake, you were great! read more

The scariest time for us was when we decided to upgrade the bathrooms... My husband was trying to have some work done by himself. But couldn't change the shower faucet.. It needed too much work and professional skills. He called Eugene, because he had a very positive experience with him on three!!! previous occasions: a master bedroom shower faucet replacement, a kitchen faucet replacement, and a laundry sink and faucet replacement... As always Gene showed on time, very professional, smiling and reassuring. He had the work done very very fast and efficient! We were so happy!! Thank you Gene!! We recommend him to all our friends. read more

Had a badly clogged bathroom sink drain. Was very pleased with the quality of service.

Had a plugged kitchen sink. On thanksgiving night. Called. They took my information and said they would call right back. Guess what. They NEVER Called back. Beware. read more

I truly can't say enough about their technician Troy Leighton. I had another company come out and attempt to find out what was wrong with my system, after 7 hours at my house and at 11:30 at night they left me high and dry. I then spoke with them again the next day and they were going to excavate my yard and cost my thousands of dollars. I spoke with Drain Away Rooter and they sent Troy out to my house, within 45 minutes he figured out what the problem was, had a solution and had my house back in order. Troy was nothing shy of amazing. He helped me put my toilet back on as the previous company left it off and he replaced the guts of my toilet as well. He was a HUGE help and deserves 10/5 stars. Thank you again Troy and Drain Away Rooter team for the GREAT service. read more

Jake saved the day. With water throughout the basement and toilets unusable, we really needed someone to come out as soon as possible. Not only was Drain Away able to send someone, but Jake took his time to find the problem and show us exactly what was happening with our pipes. He's very knowledgeable and friendly, and he's not trying to upsell or pressure one into doing unnecessary repairs. read more

as a realtor, i am always looking for great service for my clients. i was referred to drain away rooter and jake came out to check my home disposal. he told me it needed to be replaced but said i could save money if i went and bought a new disposal myself and then just paid for installation! thats what i did and then the next day ken came out and installed! both guys were on time, polite, and professional! i truly appreciated their honest and straight forward approach! refreshing :) read more

Both bathrooms were out, and they got here quickly without a surcharge. Jake worked with us to minimize the cost (e.g. having us go under crawl space to find where line ran). This was to locate the cleanout that was hidden in a sealed hole in the garage. He was friendly, good with the pets, and most importantly understood the plumbing and fixed it. Since nothing came back, he ran the camera. He showed us what we can do for next steps with the line out to the street and helped us prep for that next (but not immediate) step. read more

This is the 2nd time I've used Drain Away Rooter with great disappointment. The first time I was told we had leaks under our manufactured home and would have to remove all of the insulation to repair them... we did not have a leak anywhere. The second time I called and explained the problem I was told the problem would be diagnosed and fixed (if possible). The service person had no idea how he would diagnose or fix the problem, but could run a camera for an additional fee. If you have a plumbing problem, may I suggest you find someone else to help. read more

These people go out of their way to provide excellent customer service. They do fantastic work, they are honest and all of the workers are professional and courteous - HIGHLY recommend this company. read more

I called these guys about a slow draining tub late last week and they had their handyman, Jake, come out the very next day! Jake was super friendly and very knowledgeable and he located the problem quickly. The people who'd built the bathtub must've just rushed through it, he thought. There was a thick buildup of mortar in the drain and they hadn't even finished installing the overflow drain! (My Dad just bought this house) Anyway, Jake cleared out the mortar and opened up the overflow drain and gave it all a good rooting and it worked great afterwards. On his way out, we started talking about the lines outside of the house. The neighbors just had a pipe bust and it totally flooded their house! They had clean-up crews outside and most of their furniture had to be removed. And so to be safe, he thought we ought to check the line in the yard that goes out to the street. I'm glad we did, because when i saw that it wasn't connected to any other sewer pipes except for the street, i breathed a sigh of relief. Plus, it was kinda fun getting to watch the yard get a colonoscopy! And it turns out, the neighbors line into his toilet is what broke and flooded his house, but i'm still glad to know that our sewer lines are clean. Jake did a great job and i would definitely call Drain Away Rooter again! read more

Great job! Above and beyond the call of duty. Thanks Drain Away and thank you Jake Sutton for fixing my plumbing issues.

They proved to be professional, courteous, on-time, considerate and knowledgeable. I strongly recommend their work and will hire them again for any work I have, I was very impressed. The work was finished on time. And, once completed, the owners followed up with me. read more

I called these guys on a Friday afternoon when the selling of our house depending on something being done ASAP. The buyers had required a sewer scope but it was discovered our house didn't have a sewer outlet and our toilets "contained too many 90 degree turns to be scoped." We called up these guys after everyone else was booked out for weeks. They came out on Saturday installed the outlet and scoped our line. The technician we had was very good and their prices were fair. read more

Very fast service and very fair price. They were here within an hour of my call. My kitchen sink was not draining. The service tech figured out the problem and had my drain cleared in about 45 minutes. He even re-routed the pipe beneath my sink to make the next repair easier without charge. He also gave me a sink stopper because I didn't have one. This company was referred to me from a local professional plumber. Drain Away did the job for $159. Mr Rooter wanted $433 to do the same work. I'd recommend Drain Away to anyone. read more

Same day service, excellent communication, excellent service. Jake Sutton is the best. Very nice personable technician. I would highly recommend this business! read more