I have been taking my mother-in-law here for her basic checkups for the past year. The people at…read morethe front desk are usually pretty friendly and courteous and the doctors usually are too. The only complaint I have about this doctors office is that Dr. Hamm always seems rushed and eager to go to the next patient. Last time I took my mother in law for a checkup, he flew into the room and 10 minutes later he was zooming out. He didn't really take the time to explain anything to us and just gave us a bunch of prescriptions on our way out. He went so fast that we didn't even get a chance to tell him that my mother in law needed another refill on one of her prescription medicines. Hmmm...I'm thinking that his office scheduled too many appointments in one hour. We saw many people in the waiting room at the same time.

Not bad the best if experience with their facility. They do everything y the letter of their…read morerules. So much so once they had a person in a medical emergency in their ER parking lot and would not go out of the building to pick them up and bring them into the ER. A bystander had to get them inside the ER before they would take over.

We recently moved to the area and needed a pediatrician for our child. This practice is amazing…read more(and doesn't require vaccines!!!) HUGE PLUS! The doctor was very good with the child, listened and took her time to hear all our concerns and questions. Very clean and professional practice. Highly recommend.

I so appreciated Mrs. Fickling! I've never had a…read moredoctor/nurse practitioner who spent so much unhurried time with me. Love the fact that she is interested in getting to the bottom of my symptoms not just medicating them.

The front desk staff and office manager are very unprofessional. I called and was talked to very…read moredisrespectfully, was told I had a $25 debt that insurance didn't cover and needed to pay it or they would not call my prescription in. I tried explaining that I had two insurances during that time and shouldn't have a copay due/never have. They refused to even listen to me or give me a chance to speak. Advised them that it was not about the $25 it was just about the fact that insurance should have paid it and that I would call and straighten it out with insurance. The office manager continuously yelled at me over the phone and would not let me even speak. I went to the office to try and pay my $25 bill and was told to have a seat and they immediately alerted the office manager that I was there and she came out of the back screaming at me (in front of patients) telling me to leave because I asked to speak with Dr. Flurry regarding their complete and utter disrespect. They refused to tell him I wanted to talk to him and threatened to call the cops and said I was trespassing. I asked if they would at least let me pay my bill and then I would gladly leave, and I was told to "mail a check in". The office manager had the secretary call the cops on me and she described to the officer what I was wearing and what I looked like. She also made it seem like I was threatening her and/or patients and ushered all of the patients in the waiting room to the back of the building, as if I wasn't sitting in a chair because they told me to "have a seat". The office manager threw some choice words out and they were given back to her. As I was walking away and leaving like they asked, I was told "At least I make more money than you" by the office manager, I assume because I was wearing scrubs. I stated that I was a nurse and didn't work in an office, and I did not care what she made. Not sure why that was relevant? Maybe to make herself feel better. The lack of accountability that Dr. Flurry holds his staff to is disgusting, and I hope I can save any one else from having to deal with this disaster of a place. The office manager also submitted an "anonymous" complaint to my PLACE OF WORK telling them that I acted disrespectful in my uniform and said she is shocked that my employer would have this type of nurse working for their company. She also used my patient information to make this complaint. Update: I called my secondary insurance and they never even billed them- which is why I "owed" the $25 that my secondary insurance should/would have paid. I also got a letter in the mail stating that they sold my $25 "debt" to a debt collector. This place is a joke. They are the reason they did not get paid, but they do not make mistakes, or so they seem to think.

front service worker rude and unhelpful, also they was told they don't take new patientsread more

Hello Dr. Daum and Ms. King, have I told you how much you are appreciated and how satisfied I have…read morebeen with the care I have received from you both. For well, over twenty (20) years, you have managed my physical and mental health in the most professional and compassionate manner. I wish I had the words to explain to you how deeply I appreciate you both and all you have done and continue to do to assist me with my acute and preventative care, with the emphases "care". When I was in pain, you listened and responded. When I was confused, you thoroughly explained. When I was at my lowest, you both took time and showed me that I was more than just a patient but that I was a person. I believe that you genuinely felt my sorrow and had empathy. In times like these, when "attaboys" are relatively non-existent, I'd like to say the much deserved AWESOME to you, Doctor Daum and Ms. King. Thank you for going above and beyond. You make Baptist Medical Group look good.

Dr Daum has been my PCP for 9 years since relocating to Pensacola. He is attentive and thorough in…read morehis care. His staff is courteous and kind. I appreciate their help.

I was 1 minutes late and lady canceled my appointment while I was waiting her to talk on the phone…read more Don't waste your time on these doctor

My son, my husband, and I have been patients here for years and we love this practice. I came here…read moreafter several nurses I work with recommended Dr. Freitas. He's thourough, personable, and geniuinely listens to the concerns of his patients. I've had nothing but great experiences with the office staff as well. If you are looking for a long-term family physican who isn't just going to throw pills at you to get you out of the office then try them out! They always have quick availability and are able to send your prescriptions electronically. I was really suprised at some of the recent bad reviews(which sound a little fishy, and strangely similar), but from my 10 years of experience in healthcare I can totally understand the occasional irrate, disgruntled patient who doesnt get their way and decides to bash a provider. This isn't the practice to go to if you are looking for a "candy doctor" but it IS a place where you'll find quality healthcare.

The beat care and attention anywhere around here. Both Dr…read moreFrench and Natalie Toth ARNP are awesome as we as their staff.

Office staff are unfriendly. Dr. French is 'personable', but also takes more of an interest in your…read morepersonal life than your health. They follow up late with test results, nobody ever answers your calls, it's hard to get prescription refills (they just want you to come in again and be charged for a simple refill and want to charge charge charge) and the office is dated. THEY DON'T EVEN KEEP MEDICAL RECORDS STRAIGHT! Request your medical records from her, you'd be surprised what's written down and compare it to what actaully happened at the appointment/what you were really prescribed. Will be going elsewhere for a PCP.

Dr Crosswright is a very caring Dr. He takes very good care of his patients as well as spend…read moreadequate time during each visit. He's the best! My husband ( Kenneth Gray) loves him too.

One of my family member was a client of this doctors. ON Their last visit HE WAS VERY RUDE AND…read moreCONDESCENDING. They said they had waited so long in examination room and fell asleep awaking by the office staffs loud laughing.Since it was a late evening appointment they open the door as ask if they had forgotten that they were in the room the staff got quiet when the doctor came in to the examination room he was very angry with them and told "it only us that do stuff like that" instead of apologizing to them he very cold during the examination. To the doctor I work in a large hospital in IL it is our practice to make sure all our doors in our clinic are check and left open to make sure there is no one left. There are cases where client have been found dead the next day because no one check their examination room and the patient had a heart attack. This doctor should git upset with his staff instead of his client. I was told he used to be very caring and compassionate I like to know what happen To him to make is act this way toward his clients.I wouldn't recommend him to any one because if they forget that they have let you in the room you will be scolded if you ask did they know you was still waiting and get told of by the doctor

Good urgent care overall. The wait times don't seem as bad as other urgent care options in the…read morearea. Check in was convenient as it's done via your mobile phone. I hopefully I won't have to visit anytime soon, but if the time came for me to seek medical attention, I would not oppose trying American family care again in the future. Overall the care seemed solid. I don't wanna put my stamp of approval into l've visited a few times. But so far, so good, 1/2

10 out of 10 will never recommend me and my mom went there for my mom and she went in there for…read moreantibiotics. She was seen relatively quickly, but the doctor judged everything all the way to the medicine that she took and then tried to refuse to give her the antibiotic she asked for they finally checked my mom and it turns out that she has pneumonia and the doctor gave steroids instead and my mom is a type one diabetic and that can make her go into a DKG that doctor needs to be fired

They have actually moved to 4910 N 12th Ave because the location on Fairfield was damaged last year…read more(2020) by Hurricane Sally. She destroyed my car & damaged my doctors location. Anyway - the entire staff has always been so caring & professional! I had an appointment last week with my doctor- Dr Konell. I said while leaving, I don't know how to thank you. He stated if they are on Yelp - leave a review. So here it is! It's a great area with plenty of parking & when you find a doctor that really listens to you - never let them go!

The entire staff worked real hard and took good care of me. I loved my nurse because she made me…read morerealize all about good sacrafuce to get good results. This is a good hospital. I approve.

If I could give 0 stars I would. It is impossible to get an appointment. Their doctors are retiring…read moreor moving away and they don't replace them. Even if you need help right away you can't get an appointment for 30 days or more. When asked what you should do they tell you to keep going to urgent care. They make it obvious that they put profits before patient care. What a disgrace!

Drs/Nurses are okay, front office staff leave something to be desired, though. Rude, forgetful,…read moreshort with you, don't follow up on prior authorization requests, etc. Facilities are nice, location is easy to get to. Overall, I rate them as okay, but could still do better.