I could write a novel about how much I love South Arkansas Vet Hospital. I have used SAVH since…read more2009 when our family adopted a miniature schnauzer, and having adopted three more dogs since then, we have always received the very best care. In 2015, our one-year-old labradoodle Henry got very sick one night in the middle of the night, so we took to him an emergency clinic in Little Rock. They kept him for the weekend, and then sent him home to die, as they could not discover what was making him so sick. We contacted Dr. Jonathan Bradshaw with the news, and he had us bring Henry in as soon as we picked him up from the emergency clinic. Dr. Bradshaw immediately figured out that Henry had a platelet disorder, and began to treat him accordingly. He saved Henry and helped us to establish a care plan to keep Henry safe when his platelets got out of balance. We can never thank Dr. Bradshaw and his staff enough for saving our fur-child that day, and we have received the absolute best care since. With Henry's disorder, we are in the vet's office A LOT (at least once a month and sometimes more). I treat my dogs like children, so I am very particular about the care they receive, especially since my Henry can die in a matter of hours with his disorder. I'm the kind of person who does not hesitate to leave a bad review after a bad experience, and I have NEVER had a single complaint about SAVH. Everyone there treats my Henry (as well as my other two pups) like he is their very own dog, and I am blown away every time I go in with the way we are treated and the care we receive. Dr. Jonathan and Dr. Stephanie both take their time with my animals, answer my questions fully, and really provide us with their full attention when we are in a visit. Many other places hurry their patients through quickly and don't provide detailed explanations or plenty of time to ask questions, but I've never felt rushed or like a number on a list in their office. Even if I think of something or have a question after a visit, they always allow us to call in and talk to the vet. After every visit, we get a follow up call to ensure that our pets are doing well or to check to make sure the medicine we were given is working. Henry gets more excited to go to the vet than he does anywhere else, and he cries when I make him leave. All three of my dogs thoroughly enjoy being there. I've never had to drag them in because the vets and staff are so kind and friendly that they actually have fun while they're there, despite the fact that they have to get shots and etc. As I said, I could go on and on about how great SAVH is. If the Bradshaws were people-doctors, I would trust my own health to them as well. Both Dr. Jonathan and Dr. Stephanie are kind and superbly caring individuals, and their love for animals is apparent and undeniable. I will never take my pets elsewhere as long as they are in business, and Arkadelphia is lucky to have them. If you have yet to use them, I strongly recommend going in and meeting the staff and vets. I have no doubt that they'll steal your heart like they did mine, and I know that you'll love them just as much as I do!

My vet in Mena, Ar sent Annie's medical records over to their clinic as I asked, so they could look…read moreat her history. She was in distress when I got there from breathing issues. She was on her third day of not wanting to eat or drink much. So the vet comes back in and gives her a steroid shot, and an antibiotic shot. He did not even act like there was a problem with her breathing obviously. I asked if he could do bloodwork or an xray to know what we were dealing with, and he says no there was no reason to repeat tests that had already been done in August, I was upset and didnt catch it at the time, but it had to be in August a year ago, evidently he didn't read her medical records or he would have known that. He sends antibiotics and prednisone home with us and says see how she does over the weekend. My Anny suffered all night long breathing heavy, I fell asleep at 4 :30 am with her beside me in my bed, imagine me waking up at 7:30 am and she is dead. I feel like Dr Jonathen Bradshaw could have ran the test i asked him about and he might have told me things were not good with her, and i could have made a decision to put her to sleep, instead of her suffering all night, like she did. Money was not an object, i was willing to pay for any test that would have told us what was going on with her, to make a decision on what to do in the best interest of my baby. Instead he refused to do any testing, which cost us her life. I am devastated and heartbroken to say the least. Anny was the best dog ever, she didnt deserve this. If I could rate a zero, I would. I feel like I paid $160.00 for him to kill my baby. Please forgive me Anny, I'll never get past this.

Didn't have an appointment to get Axels ears checked, they got me in and got his ears treated and…read moremedicated in 30 mins tops! Every one was very professional, very knowledgeable about home care and with meds! I am one satisfied customer! Dr. Fletcher is awesome!

The tech/receptionist was very kind, she greeted us, and acknowledged they were busy in the back,…read morebut she would be right back. She was, her customer service was good. She had a good attitude. I'm a retired Air Force Veteran, I live animals , usually, I have a good report with anyone, when I made the appt, I asked to have the Dr check out my puppy. He had been plagued with alot of issues. He was 3 months old. Infested with fleas,ticks and a large amount of worms. He has had bloody stool, gastro upset,with nausea, diarrhea, shortness of breath. He didn't respond to any questions, I tried to ask as he walked away with his back to us, as if we were not significant, perhaps he wasn't interested in my puppy. Simple reassurance would have sufficed. However, he never even looked at my puppy, except to give a vaccine shot. He treated us as if we were not worth his time, he was aloof, cold, and his lack of empathy was rude. I know by his behavior he won't blink with this review, I'm quite sure he has been allowed to behave this way for a long time. Shame on him. Please don't waste your time with this provider. He must have all the patients he wants, and doesn't care about new customers, I got more interest from a online Dr with the computer screen, felt more, warmth, and compassion.

We Love this Place always Very Nice and Helpful. They really…read morecare here! Wouldn't take my animals anywhere else! Thank you for all your hard work!

Dr Ashley Stephens treats my dog and two cats. She and her staff are kind and gentle to my pets…read more Recently she took care of a problem with my chihuahuas dew claw and it was so simple to do that she said the visit was free of charge. Her thoughtfulness is greatly appreciated.

Best veterinary clinic in town and helpful staff that have helped me with my pets and obedience…read moretraining issues

They are very helpful! Affordable and easy to get an appointment. The staff and doctor are great.read more

We recently had to euthanize our 12 year old terrier unexpectedly. The staff and Dr Whitson were so…read morecompassionate to us. It was a very hard decision to make but we were told of options, prices, potential outcomes and made the hard decision to not pursue more treatment. They even sent a sympathy card with our buddy's paw print. Thank you Benton Veterinary Hospital

The staff was nice and friendly. The service we got was good (shots.) The facility is old and…read moreoutdated. Definitely could use an overhaul to bring it into this century.

They got my dog in quickly and diagnosed his issue and offered a solution. Impressed with the level…read moreof communication by all the staff before and after his procedure. The vet called and answered all my questions and concerns - which I had a lot of because Chauncey is a very spoiled, loved dog!

Unfortunately, my experience with this clinic was extremely frustrating. I requested my dog's…read morecomplete medical records on September 28 and was repeatedly told they were being reviewed or awaiting authorization. I had to cancel a second-opinion appointment because I did not receive the records in time. After multiple calls and even being placed on hold for over an hour, I ultimately had to physically go to the clinic on October 6 to See the office Manager, Melissa. Within minutes of arriving, I received the records by email. I understand that delays happen, but the repeated communication and lack of transparency throughout this process were very disappointing--especially when my dog's health and getting him a second opinion were involved. I expected much better communication and professionalism during an already stressful situation.

Amazing staff. Always feel taken care of and heard. Priced as expected. They are well loved clinic…read moreso call in advance for appointments as you're able.

I was scheduled for a specific time with my lab/healer this summer. I had the card and everything…read more I came to my appointment and a lady at the desk told me that it was actually 30 minutes earlier. It was very frustrating to try and get my dog to and from her appointment. So to get there and be told that with no sympathy, helps the frustration along. She argued with me and asked if I had a chart. I replied with, "I'm not sure, but we've been seen by my other dog." It's like she didn't hear that portion and after many back-and-forths, she exclaimed, "Well why didn't you tell me that?" The attitude that was used with me was uncalled for as a customer. I left with an appointment for September for my second dog and cancelled my lab's appointment to go to another place. After coming in September, I was told that I was deactivated and not allowed to activate again. This place has very poor communication. Not only with their scheduling, but also with pretty big things like "deactivation." Regardless of the reasons for deactivating me, I should've at least been notified. Very poor business and I very much want to dissuade anyone from going here to treat their babies. There are many other doctors and nurses who will love your babies, but not these people. There are cold attitudes and robotic voices that are unneeded in a small town. If maybe one person could read this, maybe it could save someone from being offended or frustrated or treated rudely.

I have been a client at WWVC for over 4 years. During that time I've seen countless veterinarians…read morecome and go. I saw one on a Saturday for an emergency. By the following Tuesday she was gone. The entire office staff has changed from long term employees to new young, rude front office staff. There are currently 3 veterinarians - the two owners and a third. Number 3 vet doesn't communicate at all. Doesn't explain things, everything is through the tech or front office. My cat is quite ill and I'm working with a specialty clinic. Getting Waggin Wheel to send them any information is like pulling teeth. I request it, they request it and perhaps finally it is sent. I can't as the pet owner request that necessary tests be performed, it has to come from the speciality vet, then it takes forever. Love Rebecca Bilby, but the constant turnover, quality of the ever changing other vets and rude office staff have me saying good bye as fast as possible.

I have been going to this dog clinic for 20 Years at Waggin…read moreWheel Vet on Hwy 7 with all my pets. Today I was eight minutes late and they were not busy and the girl at the counter was kirt and rude and had to get permission to see her. My own Doctor doesn't do this. And I then to see my dog he commanded that I apologize to his rude employees as a tech lied about my actions to the owner and then said being an employee she taking care of her coworkers. I have owned two restaurants in the village and this place has gotten to big for their britches. Pride has a very hard fall. Let me add to this. I called last week after a text trying to make this appointment and no confirmation. This has happened twice. I called and left messages and my phone number to set the appointment. Never have I gotten a phone call back. So I finally got a hold of someone last week and she said I was late for her shots and I replied, I called and left messages and you never ever call me back. And she said well you should have made the follow up appointment before you left the first visit. As she stumbled for her words. What?! I thought that was their job. Owners you need to to put a camera up and record your front staff and your employees should never be correcting and protecting their coworkers, because they are not in management. I love Mrs Billby and I will miss her. She is amazing, but she wasn't there today her husband was. Wow! I'm really can't believe what is happening to customer service?

Dr. Bob was an angel on our recent lake vacation when our younger pup ate something weird and got…read moresick. He was so thorough in making sure he knew exactly what was going on with our sweet pup and went the extra mile to take excellent care of him. He has way more knowledge than most vets I know, and took his time to answer all of our questions. I highly recommend Dr. Bob if you live in the area or are on vacation and need an emergency vet!

They did everything they could, to try and save my little puppy. Would recommend to all pet parentsread more

They have been our vet for about a year and a half now. Cannot say enough good things about them…read more They provide grooming, boarding for animals at a very good price as well as vet services. The staff is very helpful, friendly and professional, they always are responsive and very good at communicating reminders for upcoming appointments. We dropped off our 2 dogs last week with them for boarding as we were heading out of state. Our first time using boarding services with them. Last week the region was having massive amounts of rain. Their covered play areas kept them safe, happy and dry. Plus they give them play time FOUR times a day!! They were also able to keep our 2 girls together so they felt safe with each other and not lonely. We can't say enough good things about them. It's a very nice facility and worth the 40 drive to there each time for good care for our girls.

First off when I went in they took my baby to the back for tests which creates huge anxiety for…read moreboth owner and fur baby. Second I feel like they are overpriced I wasn't crazy about their care.