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Wellsprings Counseling Center - Ann Lee, MA, LAC

Wellsprings Counseling Center

2.3(4 reviews)
0.7 mi

Very poor front office. The process for receiving care is exceptionally draining. After the 3 weeks…read moreof waiting to be matched with a counselor, their only hours of availability were at 8:45pm! When I called to cancel I was rudely scoffed at and hung up on. What is the management doing at this place!? I feel bad for the therapists they should find a better company to work for.

I was searching for a counselor for my daughter and this was one of the few places that took my…read moreinsurance. After going back and forth for a few weeks, they asked me to provide documentation from a trip to the emergency room (school required a psych eval, but she was cleared by them, a psychologist and a therapist as not being any risk to herself). I sent them the first page which was really the only relevant page and the only one I kept. They said that was not enough. They needed the full document. They requested it from the hospital and after checking in every days for three weeks, they still had nothing. They did not reach out to me. I had to continually reach out to them. Then I requested the documents myself from the hospital (got them the next day), and sent them immediately via email. Two and a half weeks went by and I heard nothing. They left me and my daughter hanging for almost 3 months ! For a place that is in business to help people, they did just the opposite. Thankfully, I finally found a new counselor and told them I was done.

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Wellsprings Counseling Center
Wellsprings Counseling Center
Wellsprings Counseling Center - Sarah Zaske, MA, MHC

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Sarah Zaske, MA, MHC

Dr. Kevin Brennan - c_and_mh - Updated May 2026

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