The food is usually consistently good; the service is consistently inconsistent.
Today the woman who served us at the till was more concerned in yelling at one of her co-workers than getting our orders. Little things that don't amount to much, but all together add up to inconvenience. We were asked if we wanted our tea and coffee in porcelain mugs or "paper cups". We asked for mugs; half of us got mugs, half of us got paper cups. I asked for tea, I got a mug of hot water to go with my tea bag, no teapot with hot water, no saucer, no spoon. I asked for a glass of water - never got it.
It was not excessively busy; there were at least three, possibly more, staff behind the counter, yet there were dirty tables every where, this woman was just so loud yelling at the rest of the staff. Very brusque and unwelcoming.
We do like the food, but not the ambiance and erratic level of service. read more