The quality of care is excellent for patients on the oncology ward (my husband) or in the Medical…read moreObservation Unit, (me), BUT my husband had an outpatient surgery last week. The team performing the procedure told him he would have to return for another, more in depth procedure on May 19, tomorrow, that would necessitate his staying in the hospital for 3-5 days. No one has called to tell us what time he has to be there, where in the hospital to go, or what the procedure might be. The woman my husband spoke to this afternoon said he was probably having a spinal tap, which he already had last week. Two spinal taps in a week's time, he asked. She didn't know why he needed another. He has called 4 or 5 times all afternoon and into the evening. No reply. Furthermore, they might want to retrain some folks in their billing department. My husband has Medicare Parts A and B, a Highmark supplement, and is enrolled in the plan for Delawareans with cancer who are on a limited budget. Nevertheless, he got a bill--not itemized --for $1846. Friday. Turns out no one at the billing department bothered to bill my husband's supplemental insurance or the insurance for Delawareans with cancer. The billing department just assumed my husband would cheerfully pay the $1800 plus bill. Get real. My family told us to go to John's Hopkins or Sloan Kettering for a second opinion and my husband's treatment. I wish I had listened to them.if it weren't for the courteous staff and good experience I had in the MOU, I would have rated my review a zero.

The entire pre op team from start to finish was exceptional. Very personable personnel. Listened…read moreto concerns and responded accordingly. Went well beyond expectation.

Muy excelente Me trataron con humildad humanidad y respeto…read moremás profesionalismo hoy día 28 de agosto a mi amiga Ana Ortega, yo me quedé en la noche asiendo vigilia y el personal del piso #6 se portaron super excelentes todos muy pero muy buenos me hicieron sentir como en mi casa gracias, estábamos en el cuarto # 636 Gracias a todos Atte. Segundo De Jesus Baez

Frequent vandalism to cars parked in the garage attached to the hospital. When concerns were…read moreescalated to security, the response was "park at your own risk."

Caring and reassuring staff. Went in with heart palpitations and weakness. Staff saw me right away.read more

Went to ER at 8:40 PM for dehydration and was processed by taking vitals and assesses as stable…read morecondition. Sent to waiting room at 9:20. Still waiting for discharge at 5:00 AM!!! Many others in same kind of experience, some even longer. DO NOT GO THERE! Better to go to middletown if possible.

People are very nice here. Atmosphere is great. The people at the front desk were nice as well. The…read morecare was great! But the wait in the ER was almost 2 hours of waiting. I do get that because a lot of people were there on a Monday at 11:30am. The rooms were nice. I would recommend here for your child/children.

They all about diversity and exclusivity, but nothing about professionalism!…read moreBe ready to spend an additional 40 minutes with you undressed sick baby while waiting for the doctor who is hanging around and don't care about a patient. The care quality is so low, so your baby height can jump up and down from appointment to appointment and no one paying attention! LGBT exposure is all around the place. Pronouns and "Proud Ally" badge is the must for all employees. Rainbow and transgender flags are all over the office, children groom is the priority. Dear mamas, find some other place, where stuff is concentrated on your baby health, not on the woke agenda.

Nobody wants to be sick or hurt but if it happens CCCHS I is the place to go. Best care avail with…read moreexcellent nursing staff and, if you avoid hospital because of hospital food, then go to CCCHS that actually cook!

what I personally experienced at this facility. I felt compelled to contact The Joint Commission…read morebecause what my mother endured was deeply disturbing. During her stay, I repeatedly found used syringes, butterfly needles left in her bed, empty fluid bags, and trach care supplies with dried or solidified residue. I personally witnessed concerning cleanliness issues on nearly every visit. I often had to clean TPN lines, IV lines, pulse ox cords, bed rails, and even address visible fecal matter on her mattress myself. No family should walk into those conditions. My mother became so fearful and uncomfortable that she often begged me not to leave. Because she was extremely weak and her hands had begun to contract, making it difficult to use the call bell, I set her iPhone to automatically answer my calls so I could monitor her remotely. There were nights I stayed awake simply watching over her because I did not feel she was safe. I frequently had to call the nurses' station myself to ask staff to check on her, change her, or suction her trach. My experience with night staff was especially alarming and consistently raised serious concerns about attentiveness, urgency, and patient safety. I also strongly encourage families to closely monitor MyChart documentation. I personally reviewed notes that suggested care, checks, or services were performed when I was physically present and did not witness those interactions taking place. On multiple occasions, I found myself questioning how certain charted entries could be accurate based on what I directly observed. For my family, this was not just disappointing -- it was traumatic. What should have been a place of healing often felt like a place where I had to personally fight for my mother's basic dignity, cleanliness, and care.

Went to visit my mom and there were used feeding tube syringes on the floor, dirty alcohol swabs…read morealso on the floor, the place was not clean. My mom had a breathing tube and could not speak - the nurse call button was nowhere near her bed. She had a lung infection and they were cleaning the dialysis machine right next to her with bleach. When she was sent down to ICU they either threw her belongings away, accidentally sent them to the outsourced laundry company or someone took them. They were never found so no one is certain. It was the worst hospital our family has ever experienced. Do NOT send your loved ones there; it was a disgrace.

My daughter had a procedure here. This is a good go-to outside of a hospital so the cost is much…read morecheaper. The service was great! From the checkin with Riya who was very engaging and pleasant to the pre-op nurses Kathy, Lorna, and Cherelle. Cherelle was very helpful and knowledgeable! She was very patient with me. She answered all of my questions. The anesthesiologist, Dr Veloso & Jim were great. They asked all of the required questions and made sure everything was ok. The surgery nurses Maggie, Ashley and Gina were great. They crossed their Ts and dotted their Is. The Revovery nurse Natalie was ok. She didn't ensure my daughter was comfortable. She experienced a lot of gas and nausea and she mentioned to Natalie about the patch she had on for nausea that could cause nausea however Natalie didn't think to take that off to ease the nausea. It wasn't until I came into the area and asked her to remove it, that she took it off. My daughter felt better after the removal of the patch. We overheard another recovery nurse tell their patient (who had the same procedure) what to get for bad gas, but Natalie did not make any suggestions. You have the option to stay in the waiting area until your loved one's procedure is done. left to run errands. They communicated well with me with the surgery update and when to pick my daughter up. Overall, the experience here was GREAT!! everyone worked together to make sure my daughter's surgery was a success. Their discharge instructions were detailed.

Staff was good. Dr. Was good. That's as far as it goes. You might want to pack a lunch AND dinner…read more Almost 4 hours from checking in to completion of a routine procedure. Not our first time here but it will be our last. Same wait last time. 3 hours before being called back. This time was called back within an hour, but took 2.5 hours waiting for procedure. Ridiculous. ​

Unstaffed and disorganized Waited for hours and then put in…read morecold room in ER for 24 hours . Ambulance took me here because other hospitals in the network are closed. I will never use this facility again

Sharing to hopefully ward off anyone who wants to use this facility, my grandfather who has severe…read moredementia was admitted into the hospital after falling, he was held for 8 days before being discharged with no issues, when home he didn't get any better so he went to his normal hospital, His doctor he sees there told us that with the severity of his dementia, sitting for 8 days straight would cause irreversible damage. They also stated he suffered a broken rib from his fall. The fall was 21 days ago at this point. His dementia had gotten so much worse after the 8 day stay from hell, so bad that he cannot eat anymore. Long story short this hospital killed my grandfather.

It was good kinda hectic so stayed in my room the female tech with the pony tail braid was…read moreempathetic and sweet I really like her

Run from this place! It's very bad. They lied to us and the police. Not kidding scary bad. If I…read morecould do zero stars I would.

My SO had to get an endoscopy done, and his doctor is based out of Crozer-Keystone. The actual…read morehospital itself was fine, if a little dated. It was annoying that patients who were getting procedures done had to pay for parking without notice. The worst is their answering service. Trying to call these people is an exercise in futility. They either don't answer the phone, letting it ring incessantly, or pick it up and hang up on you. We have been attempting to call about test results, that had been promised to be back last week sometime, and no one will answer the phone or return calls. It's highly frustrating that something as important as someone's health is being ignored. The answering service also seems woefully uninformed about who they are representing, and not well trained at all. It might be better to hire a few dedicated receptionists rather than use a service that is frankly sub-par at best.

Stopped by to visit a friends mothrr who had just had surgery. Thank god that she recuperated well…read more Place was pretty empty since it was night time.