The entire pre op team from start to finish was exceptional. Very personable personnel. Listened…read moreto concerns and responded accordingly. Went well beyond expectation.

The experience from check in to check out was fantastic! Doctors, nurses, even valet parking folks…read morewere friendly and helpful and all of them went beyond for us, Overall, this was amazing!

Frequent vandalism to cars parked in the garage attached to the hospital. When concerns were…read moreescalated to security, the response was "park at your own risk."

Muy excelente Me trataron con humildad humanidad y respeto…read moremás profesionalismo hoy día 28 de agosto a mi amiga Ana Ortega, yo me quedé en la noche asiendo vigilia y el personal del piso #6 se portaron super excelentes todos muy pero muy buenos me hicieron sentir como en mi casa gracias, estábamos en el cuarto # 636 Gracias a todos Atte. Segundo De Jesus Baez

They took me in and treated me after I fell on the ice and cracked my head open while I was drunk…read more Nice people I'd attempt that jump again. 10/10

The lady Valerie Malone at guest service desk was extremely rude when checking in. She needs to…read morestay in her place and not compare her deceased nephew with anyone else that has been shot or didn't survive a situation.

People are very nice here. Atmosphere is great. The people at the front desk were nice as well. The…read morecare was great! But the wait in the ER was almost 2 hours of waiting. I do get that because a lot of people were there on a Monday at 11:30am. The rooms were nice. I would recommend here for your child/children.

They all about diversity and exclusivity, but nothing about professionalism!…read moreBe ready to spend an additional 40 minutes with you undressed sick baby while waiting for the doctor who is hanging around and don't care about a patient. The care quality is so low, so your baby height can jump up and down from appointment to appointment and no one paying attention! LGBT exposure is all around the place. Pronouns and "Proud Ally" badge is the must for all employees. Rainbow and transgender flags are all over the office, children groom is the priority. Dear mamas, find some other place, where stuff is concentrated on your baby health, not on the woke agenda.

Nobody wants to be sick or hurt but if it happens CCCHS I is the place to go. Best care avail with…read moreexcellent nursing staff and, if you avoid hospital because of hospital food, then go to CCCHS that actually cook!

what I personally experienced at this facility. I felt compelled to contact The Joint Commission…read morebecause what my mother endured was deeply disturbing. During her stay, I repeatedly found used syringes, butterfly needles left in her bed, empty fluid bags, and trach care supplies with dried or solidified residue. I personally witnessed concerning cleanliness issues on nearly every visit. I often had to clean TPN lines, IV lines, pulse ox cords, bed rails, and even address visible fecal matter on her mattress myself. No family should walk into those conditions. My mother became so fearful and uncomfortable that she often begged me not to leave. Because she was extremely weak and her hands had begun to contract, making it difficult to use the call bell, I set her iPhone to automatically answer my calls so I could monitor her remotely. There were nights I stayed awake simply watching over her because I did not feel she was safe. I frequently had to call the nurses' station myself to ask staff to check on her, change her, or suction her trach. My experience with night staff was especially alarming and consistently raised serious concerns about attentiveness, urgency, and patient safety. I also strongly encourage families to closely monitor MyChart documentation. I personally reviewed notes that suggested care, checks, or services were performed when I was physically present and did not witness those interactions taking place. On multiple occasions, I found myself questioning how certain charted entries could be accurate based on what I directly observed. For my family, this was not just disappointing -- it was traumatic. What should have been a place of healing often felt like a place where I had to personally fight for my mother's basic dignity, cleanliness, and care.

Went to visit my mom and there were used feeding tube syringes on the floor, dirty alcohol swabs…read morealso on the floor, the place was not clean. My mom had a breathing tube and could not speak - the nurse call button was nowhere near her bed. She had a lung infection and they were cleaning the dialysis machine right next to her with bleach. When she was sent down to ICU they either threw her belongings away, accidentally sent them to the outsourced laundry company or someone took them. They were never found so no one is certain. It was the worst hospital our family has ever experienced. Do NOT send your loved ones there; it was a disgrace.

My daughter had a procedure here. This is a good go-to outside of a hospital so the cost is much…read morecheaper. The service was great! From the checkin with Riya who was very engaging and pleasant to the pre-op nurses Kathy, Lorna, and Cherelle. Cherelle was very helpful and knowledgeable! She was very patient with me. She answered all of my questions. The anesthesiologist, Dr Veloso & Jim were great. They asked all of the required questions and made sure everything was ok. The surgery nurses Maggie, Ashley and Gina were great. They crossed their Ts and dotted their Is. The Revovery nurse Natalie was ok. She didn't ensure my daughter was comfortable. She experienced a lot of gas and nausea and she mentioned to Natalie about the patch she had on for nausea that could cause nausea however Natalie didn't think to take that off to ease the nausea. It wasn't until I came into the area and asked her to remove it, that she took it off. My daughter felt better after the removal of the patch. We overheard another recovery nurse tell their patient (who had the same procedure) what to get for bad gas, but Natalie did not make any suggestions. You have the option to stay in the waiting area until your loved one's procedure is done. left to run errands. They communicated well with me with the surgery update and when to pick my daughter up. Overall, the experience here was GREAT!! everyone worked together to make sure my daughter's surgery was a success. Their discharge instructions were detailed.

Staff was good. Dr. Was good. That's as far as it goes. You might want to pack a lunch AND dinner…read more Almost 4 hours from checking in to completion of a routine procedure. Not our first time here but it will be our last. Same wait last time. 3 hours before being called back. This time was called back within an hour, but took 2.5 hours waiting for procedure. Ridiculous. ​

Unstaffed and disorganized Waited for hours and then put in…read morecold room in ER for 24 hours . Ambulance took me here because other hospitals in the network are closed. I will never use this facility again

Sharing to hopefully ward off anyone who wants to use this facility, my grandfather who has severe…read moredementia was admitted into the hospital after falling, he was held for 8 days before being discharged with no issues, when home he didn't get any better so he went to his normal hospital, His doctor he sees there told us that with the severity of his dementia, sitting for 8 days straight would cause irreversible damage. They also stated he suffered a broken rib from his fall. The fall was 21 days ago at this point. His dementia had gotten so much worse after the 8 day stay from hell, so bad that he cannot eat anymore. Long story short this hospital killed my grandfather.

I was looking for something for my 81YO grandmother diagnosed with dementia. She was manageable at…read morehome for a while, but she isnt always compliant with her medication and she often goes thru angry outbursts and for her age to be trying to get up and throw stuff makes the situation even worse - those episodes are putting others at risk of injury and most importantly, injury to self. Experiencing this at closehand, especially with someone who has dementia, they forget that they are not as able as they are used to. Often, they think they are living in their past lives when they are still young, energetic maybe they were dating at a the time or even living in a different household. When these episodes come up, of course, they remember, they panic and sets them on a frenzy. It gets to a point that holistic care has reached its limit and of course you would have to resort to a crisis center and medication. Getting them medicated isnt a bad thing and oftentimes its necessary. Morgan at admissions walked me thru the process just so I (and you) will be prepared in the event that someone has to be brought in. The check in process is rather simple and they welcome walk-ins. Just remember that you do check in your contraband and anything that could be a cause of self harm (like shoelaces, cables, blunt objects)They allow you to have a few personal articles of your clothing and they also allow you to bring in a new, unopened pack of cigarettes. After getting checked in, youre brought in to be evaluated in one of the private rooms so they can see how they can help you and what unit you would be able to fit in the best - i'll get more into that later. In my case, if my grandmother consents, im able to join her in the room and also share what she is experiencing and help fill in more of the story. I recommend that it would be super helpful to have handy a list of medication they are already taking so that they can use it as a reference, there are no negative side effects and if at all, could be adjusted or even removed. So youre probably thinking, there are those who come in because they are suicidal, homicidal, lethargic and in my grandmother's case- aggressive. They have different units for each kind of level of care for the patients. So aggressive patients wouldnt be mixed with those who are calm - in fact, they might need something more secured and what other behavioral units call - a locked unit. These units are more supervised and monitored so that when a behavioral episode happens, at least they dont get themselves hurt. To my surprise, its rare nowadays, but they have a unit also for adolescents - just in case you might think of someone who needs the help. Adolescents stay with adolescents and separated by males and females. Adults with adults. Seniors with seniors. Detox with detox. "Oh its just the facade, its only pretty in the front. They knew you were coming in." - Actually no. I walked in cold, unannounced and asked if i can check out their unit. Morgan walked me through their hallway and showed me their locked (yet open) unit. Even just peering thru the windows prior to walking in, i can already hear and see the staff interacting with the patients. Its a very friendly, human and calm tone. Like it doesnt even feel like a behavioral unit. Theyre just chill. What if i need to get a hold of my grandmother to check in on her? Everyone who checks in, their designated contact will receive a keyword or a keyphrase to allow the operator to grant them access to speak with whoever is admitted into the unit. So i feel more comfortable checking in on her even when her phone is deposited. Just remember you claim it back on discharge. Mostly, patients can roam around their designated units. Interact with other patients and there are nurses on standby if they need help with their mobility or if they need assistance with their dailies. Im strongly considering taking my loved ones here especially when my grandmother goes into crisis mode. Now im more confident in the process and i'll be prepared when her need arises. Im sure she can be helped but also, do always check in with your specialist and make sure they stay in compliance with their medication.

Some nurses are creepy and belong in horror movies. There…read moreare fences (with barb wire) around that facility and while not Guatanamo Bay one cannot movie around freely. It is more like a low security prison than a respectable place for people to recover. They will say...we will know when you do not tell us the truth and we will keep you here for as long as we find it necessary. Knowing it is all for profit, scares the hell out of me. On the other hand there are also nice nurses who are considerate and respectful. But I would not spend a minute there if I was given a choice. Lot of disturbed people there of course and they may put you with them, which I do not think is healing or appealing. I think it is stressful especially knowing the facility is secured. Understandable but it feels eery. I guess it is not always easy to assess people on checkin, but nevertheless they should not put people with different diagnoses always together. Think about that. Should the patient think I belong here or rather not? On the other hand it is important for patients to socialize with each other. Not sure about nurses acting against the will of a uncooperative patient.

My SO had to get an endoscopy done, and his doctor is based out of Crozer-Keystone. The actual…read morehospital itself was fine, if a little dated. It was annoying that patients who were getting procedures done had to pay for parking without notice. The worst is their answering service. Trying to call these people is an exercise in futility. They either don't answer the phone, letting it ring incessantly, or pick it up and hang up on you. We have been attempting to call about test results, that had been promised to be back last week sometime, and no one will answer the phone or return calls. It's highly frustrating that something as important as someone's health is being ignored. The answering service also seems woefully uninformed about who they are representing, and not well trained at all. It might be better to hire a few dedicated receptionists rather than use a service that is frankly sub-par at best.

Stopped by to visit a friends mothrr who had just had surgery. Thank god that she recuperated well…read more Place was pretty empty since it was night time.