This office called me saying I had an appointment that I did not make, did not know who they were and when I asked questions I was treated rudely and hung up on, not a good first impression and definitely not professional therefore I will not be visiting them nor would I recommend them to anyone based on the rude unprofessional way they handled the call to me read more

I am a patient with a significant history of major eye issues (retinal detachment, partial optic nerve damage, cataracts, etc.) and have received top notch assessment and care . The opticians have repaired several of my glasses, usually damaged at work, quickly and free of charge. Staff seems totally fine to me. Never had an issue. read more

I've been coming here for years and have always had a great experience here. All the staff are friendly. Dr. Richman is extremely knowledgeable and keeps up with the latest info and technics. He takes the time to explain his findings and answer all my quesrions.The receptionist was friendly and helpful. The medical staff person that did the preliminary tests was very efficient and friendly. I was helped to find the frames I picked and she was really good at adjusting the frames I was wearing. I can't say enough about the practice . read more

After many years of traversing the minefield created by the staff, I finally just gave up on Dr. Richmond. It is his office, his employees, his responsibility to see that they are trained properly. Judging by the other reviews I am not alone in my perception. It is actually the weirdest place I've ever been....as far as a medical office is concerned. I don't know who is setting the tone, but they all seem to be willingly participating. It's as though they hate each other, and are deliberately trying to destroy the Doctor's business. Albeit, he is about the only game in town! I am now happy to travel "out of town" for my eye care needs! read more

Hmm... reading the other reviews of Dr. Richman made me want to post this review. My family has been seeing him for 15 or more years and he has always been an excellent doctor! Very thorough and kind. I HIGHLY recommend him! I would give him 6 out of 5 stars if that was an option. The reason I gave 4/5 stars is that sometimes the office staff are not super friendly and welcoming. They do their job and if you catch them on a good day, they can be great. The technicians that help with glasses and frames are usually helpful and kind also. The bummer thing about reviews is that happy people rarely share their opinion. It is usually someone who had a bad experience that shares their review. Go see Dr. Richman for yourself! read more

Been seeing Dr Richman for many years and I feel he's the best. Knowledgeable, friendly, and attentive. Front desk needs a bit of help .. put aside the "we come first.." delivery and think more of others. They can see your "true colors". read more

I struggle with how many stars to give so I'm just going right down the middle. I had an eye emergency (corneal abrasion) and needed to see someone right away. My eye was killing me and the whole side of my face was seizing up from it. They were so helpful to squeeze me in same day after lunch on a day that dr. Richman wasn't even supposed to be seeing patients during that time slot. He provided excellent service and relief that day. As well he provided me with some much needed information for the future of my eye health, relating to the abrasion. He put a contact lens on the eye as a bandaid and asked to see me again the following day. The following day is where the problem presents. I had spent $165 the first day and because of the pain I was in, I didn't bring up any questions or concerns. I just needed relief and wanted to get back home asap to close my eyes. All I did was listen and answer any questions he asked of me. That second day he was not as kind, most definitely not as patient. In fact he indirectly told me to stop asking questions. I'm sorry, for $165 (plus) I figured a couple questions (literally only 2) would be ok. Especially since my visit was significantly shorter than the day before and he didn't even have to do what I came there for (see below) I'm local and looking for a new eye doc in the area anyway so I was trying to feel him out and since he was so nice and helpful the day before I thought maybe I had found my new doc. The timing is unfortunate that I had an eye emergency before having an opportunity to book a standard consult. But nonetheless I was there meeting this man so the idea of returning to him for my future needs was in my mind. It was pretty clear to me that he doesn't care to gain new patients. He kept reverting back to "go see your last doctor" even though he knew I was now local and my last doctor was in LA. Instead of looking into my eye first to make sure everything was as he left it the day prior...he scrapped my eye ball about 3 times with his finger looking for the contact lens he put in. It hurt very bad and re-irritated the eye for a few hours after. Turns out the contact fell out on its own. * found it later on the floor beside my bed. So that was the extent of my follow up visit. 1. No contact removal needed. 2. Caused pain and irritation that could have been avoided. 3. Made me feel as if I didn't have a right to ask any questions. 4. Made me feel brushed off, not interested in any future business. They charged me $65 for the follow up visit. I've never been charged for a follow up visit before even in LA with some of the best doctors with the busiest schedules in the whole country. Follow ups are usually free, especially when the intent is simply to remove a bandage they applied. - Which in my case didn't even happen. So needless to say I'm conflicted. I'm so thankful for the help and relief on day one. But pretty disappointed that same service wasn't consistent and I did not find an optometrist for my future eye care needs in my area. On a side note. The masks are beyond ridiculous. How many times do they need to be proven pointless before people pull their head out of the sand?! I have never been so uncomfortable with only one working eye, another eye that's running, one working nostril, another nostril that's running, one side of my face that's twitching, all while wearing glasses and being forced to cover my remaining breathing holes. Fumbling around with tissue every second. Struggling to breathe and speak while inhaling a dirty fibrous mask that some stranger at the front desk just handed to me with her bare hands. Her bare hands on a mask that goes on my face to act as virus protection!! I have no respect for a medical professional that doesn't see the irony in that nonsense! read more

I agree with attitude. Not welcoming. I went in twice this week to start search for new lenses. Let's hope things improve.

If I could give the front desk staff a 0 (ZERO) I would. They are rude, inconsiderate, angry, hateful people who obviously dislike the public. If you can make it through their hazing of "we know it all and you are insignificant" Dr. Richman is actually pretty good. He is not like the doctor he replaced but that is a given. So... then there is the fitting staff. Rocio was very kind... that is the first nice person behind the desk area I encountered. Beyond the extravagantly prices frames and over prices lenses... some of the fitting staff has a bitter and unwelcoming attitude. Oh, don't let there be a problem with the frames or lenses. They act like the extra hundreds you pay for the "insured replacement" pair is coming out of their pocket book! I wish there were more options for my eye care in or around Mammoth Lakes. This Bishop, California location is the worst!!! This has been a terrible experience for me EVERY DAMN TIME!!!! Oh and DO NOT walk in without a MASK. They treat you like a freakin leper and give you attitude when you let them know that you do not have one to wear. Again, when you request one they act like it is coming out of their paycheck..... ugh. read more

Never have seen Dr Richman but I saw someone else in his office. They are ridiculously expensive for the exam. $198! I've never spent than $100 anywhere else. And they are very slow getting your glasses made. Still waiting after 4 weeks. Won't go back. read more